Windows 8 and 8.1 Forums


Stuck on boot screen after upgrade to 8.1, please help!

  1. #1


    Posts : 2
    Windows 8.1

    Stuck on boot screen after upgrade to 8.1, please help!


    Hey guys. I'm really desperate, please help me.

    I upgraded my Win 8 to Win 8.1. After hiberanation or shutting down a computer I'm stuck on boot screen when I turn it on (there's a win logo and circle stops spinning) and I need than to turn off computer by pressing the turn off button. After the restart there is no problem! And after I forcely shut it down, there is no problem also!

    I tried clean install (fresh windows 8.1 with formatted hard disk), refresh your pc, startup repair - nothing helps.

    While I was on windwos 8, I didn't have any problems!

    I included dump files in this post.


    Thank you!
    Stuck on boot screen after upgrade to 8.1, please help! Attached Files

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Same thing happened w/my system -it's just not ready for Win8.1

    Your errors seem to be hardware related. Please try these diagnostics: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    trufos.sys Wed Oct 19 05:10:43 2011 (4E9E9413)
    Immunet Protect also a part of BitDefender [br] [br] Also - ESTsoft Corp ALYac Security software driver
    http://www.carrona.org/drivers/driver.php?id=trufos.sys

    If all of this doesn't fix it, I'd have to wonder about the compatibility of your system with Win8.1. To test, roll back to Win8 to see if you still have problems.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Oct 20 10:02:00.108 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102013-20828-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:00:07.173
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe0000171d038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0000171d038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 20 08:47:47.740 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102013-21078-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:00:06.804
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe000016f58f8, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000016f58f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 20 08:11:58.232 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102013-37562-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:00:09.295
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe00001679038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00001679038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 20 07:26:03.233 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102013-22234-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:00:09.296
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe000016c4038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000016c4038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Oct 18 20:41:26.408 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101913-20062-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:00:07.472
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe0000169f4f8, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0000169f4f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Oct 18 06:41:37.169 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101813-27968-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:00:08.234
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe00001742038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00001742038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct 17 18:03:38.896 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101813-62703-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 0:00:20.960
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe000018144f8, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000018144f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Oct 20 10:02:00.108 2013 (UTC - 4:00)**************************
    trufos.sys          Wed Oct 19 05:10:43 2011 (4E9E9413)
    gzflt.sys           Wed Apr 11 10:03:18 2012 (4F858F26)
    hpdskflt.sys        Mon Sep 24 11:31:14 2012 (50607CC2)
    werkernel.sys       Thu Aug 22 07:40:24 2013 (5215F8A8)
    dump_storahci.sys   Thu Aug 22 07:40:39 2013 (5215F8B7)
    intelpep.sys        Thu Sep 19 03:12:46 2013 (523AA3EE)
    
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Thank you! I had same problem few months ago when I tried Win 8.1 preview and when I got back to Win 8 everything was ok again. So I don't think is hardware. I'll try with the driver update.
    Other thing is that after fresh install of 8.1 it worked ok couple of times and than ive got sod.
    I just wonder why I dont have this freeze after restart or force shutdown?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This portion of the error is what says (to me) that it's hardware or a compatibility issue:
    BugCheck 124, {0, ffffe0000169f4f8, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Another symptom is that there's only six (6) 3rd party drivers in the memory dump.
    This means (to me) that it's most likely either a Windows problem (not including compatibility) or a hardware problem.
    Windows problems are much less likely, so again we're faced with compatibility or hardware.

    Good luck!
      My System SpecsSystem Spec

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