Windows 8 and 8.1 Forums


Black Screen After Login

  1. #1


    Posts : 162
    Windows 8 Pro

    Black Screen After Login


    I just updated my Compaq Presario CQ56 Laptop.

    It boots to the login screen. I enter my password and the screen goes black with just the mouse cursor on the screen. That is it nothing else happens. CTRL-ALT-DEL does not work. When the mouse goes away and I move it the cursor comes back.

    Any Ideas?

    Thanks
    Jim

      My System SpecsSystem Spec

  2. #2


    Posts : 162
    Windows 8 Pro


    I could not update the graphics driver in safe mode. I re-installed Windows 8 but during the last update from Windows Update I get error 80070570.

    According to Microsoft site I can't upgrade to 8.1 till I get this update. That suck since the update fails.

    Jim
      My System SpecsSystem Spec

  3. #3


    Posts : 2,191
    Windows 8.1


    Open an elevated command prompt and type the following sfc /scannow

    wait for it to finish...

    If errors found, try this to correct them (same elevated command prompt):

    Dism /Online /Cleanup-Image /RestoreHealth

    If still no good:
    Try running the MS Windows Update Fixit tool for your version of Windows (search via Google)
    Try removing a few of the last Windows Updates installed and then try reinstalling those just removed (individually) again, then try the one that fails again.

    Good luck.


      My System SpecsSystem Spec

  4. #4


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    He probably can't do it due to lack of task Manager being able to run.

    If he had an Install Disk, he can run it from the Command Prompt on there. There should be some Windows 8.1 install disk ISOs if you google and search for em, then you can either burn one, or stick it in a Flash Drive. It don't even need to be the exact version you are running, as long as you can get to the Command Prompt and run the commands M2C told you to run.
      My System SpecsSystem Spec

  5. #5


    Posts : 162
    Windows 8 Pro


    Not sure what happened over night but when I powered up my Laptop today the update was there in the store. It was not there last night when I shut it down. I just finished upgrading to 8.1 but for some reason Norton is crashing my laptop. Norton is fine on my desktop.

    Jim
      My System SpecsSystem Spec

  6. #6


    Posts : 162
    Windows 8 Pro


    Laptop keeps rebooting itself. Says there was a problem and needs to reboot.

    Dam another problem.....
      My System SpecsSystem Spec

  7. #7


    Posts : 162
    Windows 8 Pro


    I un-installed Norton and no more reboots. I was using the version of Norton from Comcast not the Retail version. I will use AVG Free till I get the funds to buy a antivirus.


    Jim
      My System SpecsSystem Spec

  8. #8


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    No, Norton is a BAD Program. When you get the funds, buy Eset NOD32 6, the Antivirus, not the Smart Security. You can even just download a trial, and use it to check to see if you picked up Sirefef from somewhere. but if you have that, you will not be able to install it. There is an Eset Sirefef removal tool, it gets rid of Sirefef, had to use it last week, it got rid of all instances of Sirefef. Just google Eset Sirefef Removal Tool. Do this if your computer is refusing the save the installers for any free AV or Trial of Eset NOD32.

    I'm on Cox and they offer Mcafee, it's the worse version of that I've ever seen. Both Norton and Mcafee, are a joke.
      My System SpecsSystem Spec

  9. #9


    Posts : 162
    Windows 8 Pro


    I have been using Norton for years and never got a virus that it would not remove. The only reason I took off Norton is because it was not compatible with Windows 8.1.

    Jim
      My System SpecsSystem Spec

  10. #10


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Ok, as long as it works for you... The stuff I get, Norton can't deal with, i used it for about a year. It just blocks up my system.

    If you have to change, I suggest Eset, you may like Norton, but Eset is fully configurable to meet special needs. I have some scripts I run that show up as a Virus even though I made them and know they are safe, it's harder to allow them to pass with Norton, Eset I can add them to the exclusion list. Also it finds heavy hitters like Sirefef, where Norton and Mcafee choke on it. Eset chokes on it too, but at least tells you it is in there, the only way to get rid of it is with the Removal tool.

    Other than that, Full Security "Suites" like Mcafee and Norton, add in all kinds of extra stuff as well as the AV program, Firewalls, Toolbars, and stuff it loads into IE or other browsers. I switched to Eset cos it had the smallest footprint of all of the AV programs I've tried. Any AV Program will slow your system down, that one does it the least. I always suspect any AV program that takes over Windows 7-8's already adequate Firewalls. Sometimes you need to block an Internet Address, or a Range of Addresses, you can do that with ESET's AV, right from within the program, and it wont affect the Windows Firewall.

    I wonder why Norton came up as not compatible with 8.1, you think it was the version you had, or is there a version that works specifically with 8.1?

    Anyway, I'm, sure there is a free substitute that will work until you decide what to get, the only one I don't like is AVG Free, Sirefef breaks right through it.
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
Black Screen After Login
Related Threads
I just bought a refurbished Asus Q501LA from Amazon. I set it up and it was all working fine. Once I got to the login screen and pushed past there, if I try to adjust the laptop screen angle, the screen goes black. The only way to bring it back is to put the laptop to sleep and log back in (which...
Hi, I have recently installed windows updates and after restart the black screen occurred after I typed my password. About five days before that I have reinstalled my Mobile Intel 4 series driver and now in Device manager it shows 3 grayed out monitors which were installed when I have reinstalled...
Just installed 8.1. When I logged back on, there was only a blank screen with a cursor. I activated task manager and a warning appeared stating, "?CreateRect@Value@DirectUI@@SAPEAV12@HH... could not be located in the dynamic link library C:\Windows\System32\Windows.UI.Immersive... sfc scannow...
Black login screen in General Support
Hello everybody, I just had a problem with shutting down my windows 8.1 pc, it didn't wanna shut down at all and yeah i just shut it down using the button of the power supply. But now i'm having a problem with one of my users on the computer it's having a black screen like said in the title :/....
Windows 8 was fine. For Windows 8.1 I had Windows 8 format and do a clean install and then immediately upgraded to 8.1. Now at least half of the time when I boot up after BIOS info and the windows logo shows briefly I see a black screen for 2 to 5 seconds I'd say. Then the lock screen. So...
For some reason after I sign into my user on my desktop, A blank screen appears and nothing loads. I tried the avast configuration since I'm using avast but it didnt work. I tried scanning the system in command promp and it says one corrupt ile was repaired... What is wrong with my computer? And...
Hi everybody. I'm kinda desperate with that problem, i hope you can help me. I installed Win8 Pro, everything fine, i installed some programs and the latest drivers from Nvidia, i ran windows update so i rebooted, bios screen was right and then it appeared the win8 screen with the window and...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook