Solved Win 8 to Win 8.1 question

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I'm trying to update my Acer Aspire V5-122P from the pre-installed Windows 8 to Windows 8.1 and so far it keeps failing with the error code 0xc0000005. I'm doing a refresh install to see if that will help. If I buy a full install version of Windows 8.1 will I be able to do a clean install or is the Windows 8 key in the bios and going to cause me problems?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY 700-074
    CPU
    Intel Core i5 4430 @ 3.00 GHz
    Motherboard
    MS-7826 (Kaili)
    Memory
    12 GB
    Graphics Card(s)
    Nvidia GeForce GT 740
    Sound Card
    Integrated IDT 92HD68E2 Audio
    Monitor(s) Displays
    Samsung S27C230B
    Screen Resolution
    1920 x 1080
    Hard Drives
    240 GB Kingston SSDNow V300 Series
    PSU
    stock
    Case
    stock
    Cooling
    stock
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Browser
    Fire Fox
    Antivirus
    Eset Smart Security 7
Dang, that is a good question I never considered.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
The fresh install just finished. Now all I have to do is install 70 updates and try again.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY 700-074
    CPU
    Intel Core i5 4430 @ 3.00 GHz
    Motherboard
    MS-7826 (Kaili)
    Memory
    12 GB
    Graphics Card(s)
    Nvidia GeForce GT 740
    Sound Card
    Integrated IDT 92HD68E2 Audio
    Monitor(s) Displays
    Samsung S27C230B
    Screen Resolution
    1920 x 1080
    Hard Drives
    240 GB Kingston SSDNow V300 Series
    PSU
    stock
    Case
    stock
    Cooling
    stock
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Browser
    Fire Fox
    Antivirus
    Eset Smart Security 7
I'm trying to update my Acer Aspire V5-122P from the pre-installed Windows 8 to Windows 8.1 and so far it keeps failing with the error code 0xc0000005.


Error code Oxc0000005 is a common problem. Google for best results. One recommended method was to clear the Windows Store cache and disable your AV.

Also, it is my understanding that the full Win 8.1 is only for upgrading from Win 7, so your BIOS may be effected. Some members on the forum have located/made an ISO and may opine.
 

My Computer

System One

  • OS
    Win 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Intel i3, 2348
    Memory
    4GB
    Graphics Card(s)
    Intel HD3000
I've tried clicking retry several times, System Restore twice and completely removing the MacAfee Security program that came pre-installed with no luck. Now I'm trying a refresh install. How do you clear the Windows Store cache?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY 700-074
    CPU
    Intel Core i5 4430 @ 3.00 GHz
    Motherboard
    MS-7826 (Kaili)
    Memory
    12 GB
    Graphics Card(s)
    Nvidia GeForce GT 740
    Sound Card
    Integrated IDT 92HD68E2 Audio
    Monitor(s) Displays
    Samsung S27C230B
    Screen Resolution
    1920 x 1080
    Hard Drives
    240 GB Kingston SSDNow V300 Series
    PSU
    stock
    Case
    stock
    Cooling
    stock
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Browser
    Fire Fox
    Antivirus
    Eset Smart Security 7
Thanks! I'll give that a try after Windows gets done updating.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY 700-074
    CPU
    Intel Core i5 4430 @ 3.00 GHz
    Motherboard
    MS-7826 (Kaili)
    Memory
    12 GB
    Graphics Card(s)
    Nvidia GeForce GT 740
    Sound Card
    Integrated IDT 92HD68E2 Audio
    Monitor(s) Displays
    Samsung S27C230B
    Screen Resolution
    1920 x 1080
    Hard Drives
    240 GB Kingston SSDNow V300 Series
    PSU
    stock
    Case
    stock
    Cooling
    stock
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Browser
    Fire Fox
    Antivirus
    Eset Smart Security 7
It may/may not be necessary depending on the results of the updates and if the install completes successfully.
 

My Computer

System One

  • OS
    Win 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Intel i3, 2348
    Memory
    4GB
    Graphics Card(s)
    Intel HD3000
I still can't update to Windows 8.1. I'm going to try one more thing and if it doesn't work I'm going to give up for awhile.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY 700-074
    CPU
    Intel Core i5 4430 @ 3.00 GHz
    Motherboard
    MS-7826 (Kaili)
    Memory
    12 GB
    Graphics Card(s)
    Nvidia GeForce GT 740
    Sound Card
    Integrated IDT 92HD68E2 Audio
    Monitor(s) Displays
    Samsung S27C230B
    Screen Resolution
    1920 x 1080
    Hard Drives
    240 GB Kingston SSDNow V300 Series
    PSU
    stock
    Case
    stock
    Cooling
    stock
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Browser
    Fire Fox
    Antivirus
    Eset Smart Security 7
So after the updates were installed, you received the error message ?

Another thought would be to do a Refresh of your Win8 to return to defaults, disable the AV, clear the cache and try again. You may lose some apps, but your files would be saved.
 

My Computer

System One

  • OS
    Win 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Intel i3, 2348
    Memory
    4GB
    Graphics Card(s)
    Intel HD3000
I'm trying to update my Acer Aspire V5-122P from the pre-installed Windows 8 to Windows 8.1 and so far it keeps failing with the error code 0xc0000005. I'm doing a refresh install to see if that will help. If I buy a full install version of Windows 8.1 will I be able to do a clean install or is the Windows 8 key in the bios and going to cause me problems?

My laptops Windows 8 embedded key was ignored by my TechNet 8.1 ISO. I was prompted to enter one. That's likely because 8.1 will only install with an 8.1 code.
http://www.eightforums.com/installa...retail-windows-8-1-windows-8-product-key.html
If you buy a full DVD you should be able to install and use the product code that comes with it and not worry about the embedded code. If you follow the tutorial I posted though you should be able to use your embedded key to activate and save the one in the box for use on another PC. You'll need to use a utility like rweverything to retrieve the embedded key from your BIOS. It's not printed on the COA sticker.

EDIT: This may be worth a look see too. http://www.eightforums.com/tutorials/18309-windows-8-upgrade-iso-download-create.html
http://www.eightforums.com/installation-setup/33164-how-download-windows-8-1-iso.html
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
I did a update install using a 8.1 ISO and a install key. Windows 8.1 installed without a problem. The only thing is I can only do a phone activation. I have my 8.0 key I retrieved using Belarc Advisor. When I went to change the key to activate the option to change the key was not there. The only options was the internet (which did not work) or phone. Right now I'm doing a complete factory install (Yes! I made a factory install disk before I did anything with this computer) then I'm going to try again. If not I'll try your suggestions.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY 700-074
    CPU
    Intel Core i5 4430 @ 3.00 GHz
    Motherboard
    MS-7826 (Kaili)
    Memory
    12 GB
    Graphics Card(s)
    Nvidia GeForce GT 740
    Sound Card
    Integrated IDT 92HD68E2 Audio
    Monitor(s) Displays
    Samsung S27C230B
    Screen Resolution
    1920 x 1080
    Hard Drives
    240 GB Kingston SSDNow V300 Series
    PSU
    stock
    Case
    stock
    Cooling
    stock
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Browser
    Fire Fox
    Antivirus
    Eset Smart Security 7
I finally got it by doing a complete install with a retail key that I purchased. I want to thank everyone for trying to help. :)
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY 700-074
    CPU
    Intel Core i5 4430 @ 3.00 GHz
    Motherboard
    MS-7826 (Kaili)
    Memory
    12 GB
    Graphics Card(s)
    Nvidia GeForce GT 740
    Sound Card
    Integrated IDT 92HD68E2 Audio
    Monitor(s) Displays
    Samsung S27C230B
    Screen Resolution
    1920 x 1080
    Hard Drives
    240 GB Kingston SSDNow V300 Series
    PSU
    stock
    Case
    stock
    Cooling
    stock
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Browser
    Fire Fox
    Antivirus
    Eset Smart Security 7
Sorry you had to purchase the key.

Probably to no avail, but consider contacting MS and ask for rebate/reimbursement. At least they should be aware of many customer issues.
 

My Computer

System One

  • OS
    Win 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Intel i3, 2348
    Memory
    4GB
    Graphics Card(s)
    Intel HD3000
I'm actually planning ahead. I'm planning on building a new desktop in the near future. If I do I'll convert this back to 8.0 and install 8.1 on the new computer. That's why I bought the full version and not the oem version. At least I know it's not the computer. I'm wondering if the Windows 8.0 that was pre-installed has a corrupt file.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP ENVY 700-074
    CPU
    Intel Core i5 4430 @ 3.00 GHz
    Motherboard
    MS-7826 (Kaili)
    Memory
    12 GB
    Graphics Card(s)
    Nvidia GeForce GT 740
    Sound Card
    Integrated IDT 92HD68E2 Audio
    Monitor(s) Displays
    Samsung S27C230B
    Screen Resolution
    1920 x 1080
    Hard Drives
    240 GB Kingston SSDNow V300 Series
    PSU
    stock
    Case
    stock
    Cooling
    stock
    Keyboard
    Logitech K520
    Mouse
    Logitech M310
    Browser
    Fire Fox
    Antivirus
    Eset Smart Security 7
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