Windows 8 and 8.1 Forums


Why can't I find the update in the Store?

  1. #1


    Posts : 681
    Windows 7 Pro x 2/Windows 10 Home/10 Pro/Windows 10 TP

    Why can't I find the update in the Store?


    Why can't I find the update in the Store?

    2 possible reasons are listed in the article:

    1) Your PC needs another update, KB 2871839, After checking for this update and not seeing it I still received the 8.1 update via Windows store anyway & downloading now.

    2)Some editions of Windows 8 don’t support the free update to Windows 8.1.

      My System SpecsSystem Spec

  2. #2


    Run wsreset.exe and try reopening the store.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    If running Windows 8.1 Pro Preview, it is not updateable.Reinstall Windows 8 than update.
      My System SpecsSystem Spec

Why can't I find the update in the Store?
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