dvd movies sometimes arent recognized

xraiderv1

pixel artist
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I have absolutely no bloody idea...
ok..at first I thought maybe it was the one movie(battleship), but after subsequent testing with different dvd movies, I have to ask, is it normal for the dvd drive to sometimes not recognize theres a disc loaded?

now..before anyone asks, I've got cyberlink power dvd 9.0, which has a dvd movie playback codec.. so its not a software issue.

I've also got vlc media player which comes with a dvd movie playback codec, so again, not a software issue

could this be my drive showing signs of premature impending failure on a machine just under a year old? or is this windows stuffing up and not recognizing theres a disc loaded?
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5
That movie is so bad, maybe it BROKE your system. No, sorry-

Are you referring to real physical DVDs, DVD Images, or a Dot-DVD file?

Do you use ANYDVD? If you have ANYDVD installed, and turned on, it might choke on some new Protection. I can't copy my FRINGE DVD's to my system, it does not like the style of protection. I don't know if I'm allowed to talk about that program, I use it for my store bought DVDs to back them up.

Also, DVDs are a volatile medium,. they go bad by just breathing on them, thats why I always back them up immediately. Make sure the bottom side of the Disks are clean, and there are no scratches across the TOP. Usually that does not matter for a Dual Layer disk, but check anyway, if there is the slightest scratch on the Top of the Disk, it may take away Data. usually you can just hold it up to the light and if there is a scratch, you'll see light through it.

And if it was a Disney Movie, sometimes those require installing something that will allow them to read on PCs. Sometimes, they simply don't play at all, they won't read.

Do you have an external DVD player, like a Home Theatre, you can test the movies in?
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
no to anydvd, I dont even know what that is, much less use something I dont know fully.

breathing on mine has never affected them. maybe I'm just lucky?

marvel's the avengers and ironman 3 are both disney movies and I've never been prompted to install a thing.

I've tested the dvds on my xbox 360, every dvd I've tested works perfectly.

I'm kinda confused here...
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5
Ok, then it may be your Physical Optical Drive. I always ask that stuff when someone is having DVD trouble, if you don't recognise it then you don't have to worry about it. And it narrows down the problem more towards a Physical Problem with your Optical Drive, depending on who makes it sometimes the life span is almost as short as a DVD itself.

First off, blow Air through the open tray, get out any particles of dust, then you will have to buy a DVD/CD Cleaner Disk, one that you would buy for cleaning Home DVD players.

It could also be an alignment Error with the Drive, the Laser Head is not pointing in the right place, that could also cause it. Sometimes this can be fixed by getting a Firmware Update for the Drive, if your whole computer is an OEM system, like HP or Dell, then they will have Firmware Revisions for your Drive on the Support Site for your exact machine- Usually HP and Dell both have sites that detect your machine make and model and shunt you to the support page.

But if you assembled your system yourself, and bought the DVD drive from some place, you will have to know who made it, and it's model number. There is a Website

The Firmware Page ? Index page

That specializes in helping people find Firmware for their Optical Drives.

So blow the dust out, then clean it, then check for new firmware in that order, then see how it works. Also, regardless of now clean a DVD looks to the naked eye, there could be a miniscule scratch or particle or smudge, I always keep a cloth around to wipe them before I put them in.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
if it gets to the point where it wont read discs..I'll have it sent for servicing.
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5
The Whole System or just the Drive?

If you have a Good Warranty that includes Labour, then do it. Did someone build the system or was it an OEM like a Dell or HP?

Sometimes, certain DVDs are just stubborn and won't play, I think it was the original "Pitch Black" has issues about playing in PCs, a whole batch of DVDs were badly mastered. Maybe you should bring the disk back and get another one, if you can get one from a different Batch, it may play.

It's the same Issue as when I was a kid and I bought CCR records and there was a Skip in it, I had "Preservation Act II" by The Kinks and it was a magnificent Double Album, but every single copy of it had a Glitch in the middle of "Introduction to a Solution".

So I took it back, once, twice, fifteen times, finally word got back to RCA and they eventually repressed the whole Double Album and I FINALLY got one that played.

So, try to find out, is it the Disk, or is it the Drive, or is it the Program? If it plays in WMP but not in MCE or VLC, then it is the Program. If it will not play in any Program, but plays in a Home DVD Player, then it's the disk.

I just want to add, that I buy a LOT of DVDs, and I've had issues like this a lot., and I've returned dozens, sometimes the replacement works great, sometimes the whole DVD has Issues, it's not just the Physical Disk, it;' also the Programming on the Disk.

So before you go tearing your PC apart or returning it for possibly non-necessary work, check the DVD in as many PCs and Home DVD players as you can, and even return it and get a new one and see if it is the same issue.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
win8 wmp doesnt support dvd playback, I have an OEM supplied program, cyberlink power dvd, which does.

further.. the system is an OEM by sony, listed in my specs.

third..this happens days after I purchase a 3 year extended warranty plan which I find priceless.

fourth..the dvd cleaner disc did bubkiss.

fifth, it doesnt appear to matter what disc I put in, even ones I've had for years that play in my old system and my xbox.

sixth..if it were the dvds, then my xbox would be flipping me off as well XD.

the dvd optical drive is a user servicable component, by that I can dismount the drive and say slot in a bluray drive if I've got a compatible one.. so I'll likely ask sony to send me a new drive and instructions on how to install it.
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5
Thanks for reminding me, that the only version of Windows 8 that has any DVD support at all is Windows 8 Pro with Media Center.

PowerDVD is what I used to use before I found VLC and VLC Remote, I still use it sometimes with PowerDVD remote. I've never had it fail to play any DVD of mine.

So I agree it's probably the Drive. DVD-RW's are sometimes CHEAP. The one I used the Longest was a Sony DVD-RW I paid 300 bucks for, but it was not Dual Layer. It lasted about 5 years. I usually buy cheap Lite-Ons and they last me about a year each. Sony;s shoudl last a good long time though, but they are also good for their Warranties.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
ok, the problem's gotten to the point where it crashes cyberlink and vlc. the bleeding thing even flipped me off when I put in a brand new out of the shrink wrap cd to rip some music to mp3 formatting.

sony wants me to send the WHOLE system in for a drive replacement I could do myself if they'd send me the drive. its simple..unscrew retaining screw..pull, out comes drive.. as in user serviceable/replaceable.

what I want to know..is do I have the right to insist on them sending me a replacement optical disc drive? or do I HAVE to send it in?
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5
You could try updating the firmware.

Lens probably just needs to be cleaned with Q-tip + alcohol, but opening probably voids warranty.

There are non-invasive products that can clean without opening.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I looked for drivers, the only driver I found for my dvd drive is for a completely different brand of dvd drive. as far as firmware goes...I havent a clue where to begin there.

I ran a dvd lens cleaner twice, no discernable improvement. its giving me the finger on movie dvds and audio cds alike.

I havent even tried data cds or dvds....
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5
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