Windows 8 and 8.1 Forums

Windows 8 Won't Shutdown or Restart

  1. #31

    Good that you found that out. One up for Brink's tutorials!

    Now I wonder why fast startup doesn't work on your rig.

      My System SpecsSystem Spec

  2. #32

    Posts : 1,184
    Windows 8.1, Windows 7, Linux Mint 14

    May be, that has got something to do with hardware.
      My System SpecsSystem Spec

  3. #33

    I'm thinking along that line also.

    Have you found out anything further, Giga Hawk?
      My System SpecsSystem Spec

  4. #34

    Posts : 56
    Windows 8.1 Pro x64 (6.3.9600)

    Not much I am afraid. Obviously, disabling fast start is but a workaround.

    My findings are
    - It's rampant
    - It's been around at least since April
    - There seems to be no general solution. User who report success have tampered with hardware drivers



    win8 cr. normal shutdown does not shutdown the pc - Microsoft Answers
      My System SpecsSystem Spec

  5. #35

    Thanks for answering, Giga Hawk.

    Sorry to hear there's no solution. Bummer indeed.

    Howz it doing otherwise?
      My System SpecsSystem Spec

  6. #36

    Posts : 2,159
    Windows 10 Pro 64-bit

    From what I've been through toying with Win 8 since the WDP release (or other previous OSes). Clean install (or reinstall) always provide me better result. A chipset driver of certain version seems to be the matter?
      My System SpecsSystem Spec

  7. #37

    Posts : 56
    Windows 8.1 Pro x64 (6.3.9600)

    Quote Originally Posted by Giga Hawk View Post
    For now, all i can say is that all drivers came with Windows or Windows Update except for the AMD graphics driver.
    Quote Originally Posted by Giga Hawk View Post
    It looks like fast startup causes it on my system
    Quote Originally Posted by Arpan View Post
    May be, that has got something to do with hardware.
    I tried uninstalling the AMD graphics driver and I can shutdown again with fast start activated!

    I figured it might be that driver since it was the only one I manually downloaded from the Internet.

    The version is 12-8_mobility_vista_win7_win8_64_dd_ccc_whql.exe and it is the right driver for my graphics adapter (confirmed by the AMD Mobility Radeon™ Driver Verification Tool)

    It seems that the AMD notebook graphics driver causes it. I didn't alter anything in the Catalyst settings. Maybe a bit fine tuning in the settings could fix it?

    As for me, will I be fine without that driver? The currently installed driver is

    ATI Mobility Radeon HD 5000 Series(Microsoft Corporation - WDDM v1.20)
    Driver Provider Advanced Micro Devices, Inc
    Driver Date 19.06.2012
    Driver Version

    As a side effect, the Windows Experience Index improved slightly:
    Desktop graphics performance 4.8 > 4.8
    3D business and gaming graphics performance 6.1 > 6.2
      My System SpecsSystem Spec

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