Windows 8 and 8.1 Forums


Windows 8 Won't Shutdown or Restart

  1. #21


    Solo.
    Posts : 2,159
    Windows 10 Pro 64-bit


    Odd.. Try uninstalling your ASUS AI charger (as the last install before the symptom came out), and see if it has an effect. The last resort then you need to do a system reset. But surely you have all important data backed up. I had that issue with my ASUS when running WDP but were fine with WRP and RTM.

    Edit:
    It's about my bed time. Reach you tomorrow then.

      My System SpecsSystem Spec

  2. #22


    Found out the problem.

    I had a usb 3.0 pci card in the machine. Removed it and it reboots no problem.

    Note to self - Don't buy cheap USB 3.0 cards from Amazon!
      My System SpecsSystem Spec

  3. #23


    Solo.
    Posts : 2,159
    Windows 10 Pro 64-bit


    Good to hear that.
    Just curious. Are you sure it was that PCI card itself or any trouble of the driver handling the card?
      My System SpecsSystem Spec

  4. #24


    Posts : 56
    Windows 8.1 Pro x64 (6.3.9600)


    Same here. Clicking on shutdown brings me to the login screen. It wasn't like that when i installed Windows.

    shutdown -s -t 0 works fine

    Ideas?


    Btw. Hi :-)
      My System SpecsSystem Spec

  5. #25


    Hi Giga Hawk. Welcome to the forum.

    Does it cycle back to the login or go directly there?
      My System SpecsSystem Spec

  6. #26


    Posts : 56
    Windows 8.1 Pro x64 (6.3.9600)


    Quote Originally Posted by HippsieGypsie View Post
    Hi Giga Hawk. Welcome to the forum.

    Does it cycle back to the login or go directly there?
    The screen reads "shutting down", then it goes black. But i can tell from the lights that the laptop is running. And as soon as i click a mouse button i am in the Login Screen.

    I will check the event log later. For now, all i can say is that all drivers came with Windows or Windows Update except for the AMD graphics driver.
      My System SpecsSystem Spec

  7. #27


    Posts : 1,925
    Windows 8.1 Pro


    Quote Originally Posted by sargey View Post
    Found out the problem.

    I had a usb 3.0 pci card in the machine. Removed it and it reboots no problem.

    Note to self - Don't buy cheap USB 3.0 cards from Amazon!
    The card probably isn't the problem per se. More than likely, the card is emulating some standard chipset, but isn't doing it perfectly. Windows was fooled into installing a stock driver, and it caused problems.

    If you had installed the manufacturers driver, it probably would have been ok. Although, there's a small chance even the manufacturers driver might not have been compatible with Windows 8.
      My System SpecsSystem Spec

  8. #28


    Posts : 56
    Windows 8.1 Pro x64 (6.3.9600)


    Update: I have three possibly related entries in the event log

    System log:
    Quote Originally Posted by volmgr, Event ID 45, Level: Error
    The system could not sucessfully load the crash dump driver.
    Quote Originally Posted by UserModePowerService, Event ID 12, Level: Information
    Process C:\Windows\System32\atieclxx.exe (process ID:1188) reset policy scheme from {381b4222-f694-41f0-9685-ff5bb260df2e} to {381b4222-f694-41f0-9685-ff5bb260df2e}
    < the second came 4 times

    another possible Problem: Babylon Translator 9

    Application log:
    Quote Originally Posted by ApplicationExperienceInfrastructure, Event ID 1, Level: Warning
    The application (Babylon 9, from vendor Babylon Ltd.) has the following problem: To function properly, Babylon 9 must be reinstalled after you upgrade Windows.
      My System SpecsSystem Spec

  9. #29


    Solo.
    Posts : 2,159
    Windows 10 Pro 64-bit


    Welcome to EF Giga Hawk.

    Keep us posted.
    Glad to know you are sorting them out. With your knowledge you can be another big help to the Forums. Hope you have quite spare time assisting people with Windows 8 problem.

    Kevin
      My System SpecsSystem Spec

  10. #30


    Posts : 56
    Windows 8.1 Pro x64 (6.3.9600)


    It looks like fast startup causes it on my system

    Control Panel\Hardware and Sound\Power Options\

    I went to power options > choose what the power buttons do and unchecked Turn on fast startup (recommended)

    Shutdown works again!

    Sources:
    Fast Startup - Turn On or Off in Windows 8
    Cant Shut Down computer with windows 8 Release Preview | Windows 8 Forums
      My System SpecsSystem Spec

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