Solved Computer crashes after resuming from sleep

DustSailor

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Location
Southern California
photo.JPG

I get this picture on a computer I built, all new parts. I can't figure out the problem. I built 4 other computers the same, being very careful when I put them together. Only this one has the problem.

I believe it mentions a surge issue after clicking view details. Specifically, the problem appears after the computer resumes from sleep over night. The problem is not present after a short sleep period. This problem forces the computer to shut down during the sleep period. Turning it back on shows the error (and not specific at all). I'd love it if someone could shed some light on this for me.

Hybrid sleep is OFF. Hibernate is OFF. Would just like to eliminate a few issues before I try to work on it. Would this have to be a faulty hardware issue, such as a bad PSU? I changed plugs that the computer was using, including a power strip and directly into the wall itself.

I will check the insides to make sure everything looks good. No GPU installed. Any exceptional software testers for the PSU I could try?

Let me know if you have any suggestions! Thanks!
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
Hi friend,

Any Event Logs generated that might be time-coincident with the failure?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Hah sorry mate, forgot to post those up.
Capture1.PNGCapture2.PNG
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
OK, to be honest, I was hoping to see some logs that were specifically related to ACPI thermal events. My first thought was that your issue might be related to a possible heat issue that arises after a prolonged period of operation. Anyway, it might be interesting to review your power plan and make sure that it meets your needs. I simply use a balanced plan and leave it at defaults.

Now, regarding your event ID 41, I can only say that it is one of the more common failures I have seen from time-to-time; however, usasma is so good at figuring those out, I never bothered to investigate them myself. In fact, I've seen rigs run error-free with those logs repeating periodically. With all that said, I am not the right guy to give you a quick answer on this issue so my advice is to wait for usasma or (hopefully) some other knowledgeable forum member will jump in to assist you further.

One last comment. I doubt that it has anything to do with your PSU (but I've been wrong before). Good luck.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
No, it wouldn't be the heat. Newer system, quite cool inside. SSD so no heat from an HDD, no overclock, enough fans. It was built for an office environment. It is fast to load, but definitely not a gaming system. The problem only happens when the system is in sleep mode, otherwise seemingly problem free.

I can find out the exact specs and post, I suppose. Probably should have done that to begin with.
AMD A6-5400K APU with Radeon(tm) HD Graphics
ASUSTeK COMPUTER INC. F2A55-M LE
BIOS Date: 07/22/13 10:29:43 Ver: 64.02
Usable mem 3.20 GB 4.0 GB total
INTEL SS DSC2CT180A3 SATA Disk Device SSD
(1) Realtek High Definition Audio (2) AMD High Definition Audio Device built-in
AMD Radeon HD 7540D built-in/CPU
Microsoft Windows 8 Pro 64-bit 9200 Multiprocessor Free

Thanks for the response. I thought it was the PSU simply because I remember seeing something about power supply failure, but maybe I just read about the crash likely being caused by a power failure, etc.

Based on my experience with these systems, I recommend them highly (if you know how to build them) for their particular office use. Just this error is really bugging a coworker of mine, and I am looked up to as a tech person there, though I know less about computers than many. That is why I am seeing if someone has an idea of what this could be, as I've been searching online and now I have a headache :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
I'll take a look inside as soon as I'm able, probably not for another 2-4 days unfortunately, as I am not able to take it home
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
Thanks, I'll post back what I find inside the computer
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
Alrighty, checked inside, didn't find anything amiss. Did discover the PSU is a 400 watt antec... that has been discontinued: http://www.antec.com/product.php?id=2244 (Click this link, select your region, and click this link again if it doesn't work)

I may very well (temp.) change out the PSU to see if anything rights itself. I'll post back soon as I can. Please let me know if anyone has another suggestion I might try. Thanks!
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
officially not the PSU. I'm at a loss. Could it be the motherboard, or software-related? Can't be the temps because it only happens when the computer is in sleep mode...
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
Ah Ha! I am fairly sure it is a driver issue. Reinstalling drivers... starting to sound like this was my fault :shock:
Hopefully this resolves it. I'll post back later.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
So I had all the right drivers, but kept messing around with them anyway. I might have uninstalled a particular driver or installed an updated one, don't remember. I have solved my problem, anyhow. Thanks to all who suggested great ideas. Take care, both my computers are running well. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
Thanks my2cents for the reps and comments. Very appreciated. Take care friend
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Motherboard
    Gigabyte G1.Assassin2
    Memory
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    PSU
    Silent Pro 1000w gold 80+
    Case
    Azza Hurrican 2000
    Cooling
    Liquid CPU cooler & fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Browser
    Internet Explorer
    Antivirus
    Defender, Malwarebytes
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