Solved Windows 8.1 freezes at lock screen

Babakb

New Member
Messages
8
Windows 8.1 freezes

Hi,
recently i installed windows 8.1 pro x64 on my laptop which is acer 5755g.but i've a very strange problem with that.when i want to go afk before leaving laptop i press windows + l key and go to lock screen everything is ok now but when i'm coming back in few hours laptop is freezes and must shut it down from power button.

things i did tried,

installed windows again
updated all of drivers
using coolpad
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
when i'm coming back in few hours laptop is freezes

If it is OK after a short period of time, it should be OK after a few hours as well unless you are running on battery and/or there is a heat issue developing. If just battery, try running with AC on and also consider a general cleaning if you think it might be heat-related. Good luck.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
when i'm coming back in few hours laptop is freezes

If it is OK after a short period of time, it should be OK after a few hours as well unless you are running on battery and/or there is a heat issue developing. If just battery, try running with AC on and also consider a general cleaning if you think it might be heat-related. Good luck.

Thank you for reply.
i am using on battery and it's in charging all the time because its not working good anymore, but weird thing is i did'nt have this problem in windows 7 also i don't have this problem when i'm leaving laptop on desktop and not locking it!
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
Hi Babakb,

Yes, I tend to agree; however, I would still like to see a test on AC before making anymore suggestions.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Myself
    CPU
    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
    Motherboard
    MSI Z77A-G45
    Memory
    8 gigs
    Graphics Card(s)
    PNY GeForce GTX 660 Ti
    Sound Card
    onboard
    Monitor(s) Displays
    Samsung Sync Master s27B550
    Screen Resolution
    1080p
    Hard Drives
    1 TB internal driver and one 1TB external drive.
    PSU
    Antec NeoECO 620 watt
    Case
    custom case
    Cooling
    Fans
    Keyboard
    steelseries apex
    Mouse
    stellseris sensel
    Internet Speed
    Unknowen
    Browser
    Google chrome
    Antivirus
    Norton 360 from comcast
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