Windows 8 and 8.1 Forums


there was a problem resetting your pc

  1. #1


    Posts : 3
    Windows 8

    there was a problem resetting your pc


    hello I am trying to reset my pc but i cannot get it to work. i have tried from settings/change pc settings/ general/ remove everything and reinstall windows and advanced start up. every time i get a black screen and nothing happens. last time i left it on for 2 hours and still nothing. and when i reboot i get a message saying there was a problem resetting your pc no changes wee made. i have googled and found no answers. i have posted on other forums and no one can tell me how to fix this. any help will be greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    What is the make and model number of the PC?
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    HP 2000 notebook PC 6.2.9200 build 9200. win 8 x64
      My System SpecsSystem Spec

  4. #4


    What is the full model name please, something like: HP Pavilion dv5-2003xx
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8


    model: 2000 - 2bo9wm is all i could find for model. this is it exactly HP Winter Blue 15.6" Notebook Deal of the Day | Groupon sorry im not very smart when it comes to this stuff
      My System SpecsSystem Spec

  6. #6


    According to the Users Guide for Windows 8 for this computer:

    Using the HP Recovery partition to recover a minimized image (select models only)
    The HP Recovery partition (select models only) allows you to perform a minimized image recovery
    without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
    used if the hard drive is still working.
    To start HP Recovery Manager from the HP Recovery partition:
    1. Press f11 while the computer boots.
    or
    Press and hold f11 as you press the power button.
    2. Select Troubleshoot from the boot options menu.
    3. Select HP Recovery Manager, and follow the on-screen instructions.
      My System SpecsSystem Spec

  7. #7


    I have the same problem with my Dell Inspiron 15R 5521 laptop. I need to reset to factory and keep getting the same message:

    There was a problem resetting (or refreshing-I tried both) your pc.
    No changes were made

    Can anyone help with this?
      My System SpecsSystem Spec

  8. #8


    Your best bet is to contact Dell. If they can't help, push them to send you the recovery DVD.

    Did you create the recovery DVD set when you first got the computer?
      My System SpecsSystem Spec

  9. #9

    Nope


    Quote Originally Posted by Ztruker View Post
    Your best bet is to contact Dell. If they can't help, push them to send you the recovery DVD.

    Did you create the recovery DVD set when you first got the computer?
    Sorry to say I did not Contacting Dell is like a small trip to hell, but I will do it.
      My System SpecsSystem Spec

  10. #10


    I usually start with their live chat, then move on the phone if necessary. Chat usually does it though.
      My System SpecsSystem Spec

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