Windows 8 and 8.1 Forums


"My Computer/Properties" causes Desktop to Reload

  1. #1


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7

    "My Computer/Properties" causes Desktop to Reload


    Just as it says, if I right click on "Properties" in My Computer and try to pull up the System Information sheet, the whole desktop shuts down and then re-opens.

    I am running an AMD Athlon 4400+, overclocked 7%. I am going to set it back to 5% and see if this continues.

    I have this entry in my system log:

    Code:
    Log Name:      System
    Source:        Microsoft-Windows-WHEA-Logger
    Date:          9/28/2013 10:25:18 AM
    Event ID:      18
    Task Category: None
    Level:         Error
    Keywords:      
    User:          LOCAL SERVICE
    Computer:      ASUS-PC
    Description:
    A fatal hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Bus/Interconnect Error
    Processor APIC ID: 1
    
    
    The details view of this entry contains further information.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
        <EventID>18</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2013-09-28T17:25:18.515061600Z" />
        <EventRecordID>5617432</EventRecordID>
        <Correlation ActivityID="{B021616A-3736-4255-A118-A1B86EBD97F0}" />
        <Execution ProcessID="1908" ThreadID="1920" />
        <Channel>System</Channel>
        <Computer>ASUS-PC</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="ErrorSource">3</Data>
        <Data Name="ApicId">1</Data>
        <Data Name="MCABank">3</Data>
        <Data Name="MciStat">0xf600000000001e41</Data>
        <Data Name="MciAddr">0xa8efb73ee6</Data>
        <Data Name="MciMisc">0x0</Data>
        <Data Name="ErrorType">10</Data>
        <Data Name="TransactionType">256</Data>
        <Data Name="Participation">3</Data>
        <Data Name="RequestType">4</Data>
        <Data Name="MemorIO">0</Data>
        <Data Name="MemHierarchyLvl">1</Data>
        <Data Name="Timeout">0</Data>
        <Data Name="OperationType">256</Data>
        <Data Name="Channel">256</Data>
        <Data Name="Length">928</Data>
        <Data Name="RawData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ata>
      </EventData>
    </Event>

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Open the command prompt. Copy and paste the following:
    explorer shell:::{BB06C0E4-D293-4f75-8A90-CB05B6477EEE}
    to see if you get the same behavior.
      My System SpecsSystem Spec

  3. #3


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Admin prompt, or does it matter?


    That did it, thanx.

    My Activation Status was causing it, I guess that command refreshed it.


    Hm, it still closes when I run it from "My ComPuker" - I made that command into a Batch file, I'll run it like that from now on.
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Hm, it still closes when I run it from "My ComPuker" - I made that command into a Batch file, I'll run it like that from now on.
    You don't need to create a batch file, just create a shortcut or use the attachment below.

    That was the first step to isolate the problem. We need to investigate a little more. The problem may be with the "right click" and often caused by the "Shell Extensions" incompatibility.
    Let us try what I recommended in this post:
    Right Click Menu Lag on my pc
    &quot;My Computer/Properties&quot; causes Desktop to Reload Attached Files
      My System SpecsSystem Spec

  5. #5


    Posts : 1,925
    Windows 8.1 Pro


    Did lowering the overclock help? Hardware errors are often subtle.. The problem could be the result of some diagnostic performed..

    Yes, you may have worked around the problem, but the problem is still there, and likely it's just a symptom of a different problem that may bite you harder next time it shows up. An APIC error is pretty severe and could cause all kinds of data corruption in your system if it starts happening in other places.

    There are some things to check here:

    Event ID 18: Microsoft-Windows-WHEA-Logger - TechNet Articles - United States (English) - TechNet Wiki
      My System SpecsSystem Spec

  6. #6


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Setting the clock back down to 5% stopped that error message from showing up in the System Event log, but the System Info still crashes the desktop when I access it from My Computer. The batch file works fine, I downloaded the zip file I'll check that out. I only use System Info to get to advanced properties.
      My System SpecsSystem Spec

  7. #7


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by XweAponX View Post
    Setting the clock back down to 5% stopped that error message from showing up in the System Event log, but the System Info still crashes the desktop when I access it from My Computer. The batch file works fine, I downloaded the zip file I'll check that out. I only use System Info to get to advanced properties.
    OK, then all you need is to use this:
    Advanced System Settings Shortcut - Create - Windows 7 Help Forums
      My System SpecsSystem Spec

  8. #8


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Ok, I'll try that out, thanx.
      My System SpecsSystem Spec

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