Windows 8 and 8.1 Forums


Windows Explorer always crashing

  1. #11


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64


    Well thanks for the help, finally I reinstall the Windows ..

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  2. #12


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Did you do a Fresh Install, or an In-Place Install, that would have fixed it probably.

    Sometimes it's hard to track down why these things happen, it was probably an incompatibility that arose with one of your Programs or Shell Extensions. Sorry I could not help you find the cause. Sometimes it is a combination of things. But mostly I have found Windows 8 to be pretty stable. It's always best to install it fresh anyway, rather than upgrading Windows XP/7 or Vistshite. Because any problems with the OS under those OSes get transferred to the upgraded OS.
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  3. #13


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64


    Hmm not sure for the installation process, I think I do a fresh install because all my program are gone but when it's done installing the OS I saw Windows.old folder in my C: directory, I don't know if it backup my important files.
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  4. #14


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Well, that's where all of your User Files have gone, you can restore those, but you will have to re-install your Programs. Once you get them all back to where they belong, you will have to use "Unlocker" to delete the Windows.Old" folder, it can take up to 20 minutes.

    If you install Unlocker, do a "Custom Install" and DE-SELECT the "Delta Toolbar" - Thats a virus. But Unlocker isn't, it's safe.
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  5. #15


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64


    I've deleted all file in windows.old folder but 3 files remained, it say if the file has a long name and yeah do you know a good uninstaller for windows? Because the default uninstaller sometimes leave some files from the program I've uninstalled
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  6. #16


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Unlocker will do it, but you have to make sure you do not install the Virus that's packed with it.

    I wish I could figure out ho to remove the toolbar from the installer, but that's the way it's distributed. Maybe I'll contact the guy who makes it.

    But your Explorer is no longer crashing? You should have kept your Windows.old user folders and let me take a look at what was installed.
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  7. #17


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64


    I'm afraid about virus and a browser tool bar/custom webpage now, because my internet explore is now using start[dot]qone8[dot]com as the default webpage and I don't know how to remove it, it's not even removed when I do a reset several times. I do reinstall for Chrome and Firefox just because this webpage :banghead:

    Anyway I deleted the windows.old folder I need more space so I move the important files and deleted all program files folder. And of course no more crash
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  8. #18


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Then this makes me even more positive you are infected with something, and if you do not deal with it, eventually you will have the same problem you started out with.

    Also, I want to thank you for showing me yet another Browser threat, I didn't know about this one, good job finding it, but now we have to get rid of it.

    Try These Steps to remove it:

    Remove Qone8.com

    you have to isolate these files and remove them:

    Qone8.exe
    q8.exe

    Abd kill off these processes in Task Manager:

    q8.exe
    Qone8.exe

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  9. #19


    Pelaihari
    Posts : 81
    Windows 8.1 x64 & Ubuntu 14.10 x64


    hmm It's kinda weird I couldn't found qone8.exe and q8.exe on my C; directory, and Internet Explorer can't be reset to it's original startup page
    Click image for larger version
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  10. #20


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Ok, if you clicked on the "Windows Media Update" it's a virus. While running IE, open Tools/Internet Options, and go to the Connections panel and go down to LAN and then Proxies:

    Click image for larger version

    Make sure "Proxies" has NO address in there, after you wipe the address out of there, then Disable Proxies.

    Also, go to Eset.com and download NOD32 Antivirus 6, you can use it for 7 days trial, thats enough to scan your whole drive and get rid of this thing.

    Also, qone8.exe will be in one of your hidden System or Program folders, check in your User folder under Appdata, you can't see that folder unless you set the View settings to show System and Hidden folders and files. Then you can look for the file in the places it says where it is in the link to get rid of it, because even if you can't find it, it's THERE.
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