Windows 8 and 8.1 Forums


Cursor freezes when I log into my non guest account

  1. #1


    Posts : 3
    i don't know

    Cursor freezes when I log into my non guest account


    I had this problem before where, when a pet rabbit (I admit that was a bad decision) would walk or sit on the computer or keyboard, not for a long time, and as the result the mousepad/cursor would stop working. Even a plugged in mouse wouldn't help. I had it repaired and the person who fixed it said it was a setting. Problem is, same rabbit same problem, and now my cursor does it again. I can turn it on and it will move and click, same with my guest account, but then after a while it'll freeze and not do a thing. it's very frustrating. where's the setting?

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  2. #2


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I don't know, I can't think of any Keyboard settings, other than Languages.

    I don't think your repair person was correct, try a brand new Mouse and Keyboard. Is this a laptop? Try an external KB/Mouse anyway.


    Welcome to Windows 8 Forums!
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  3. #3


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by megancat View Post
    I had this problem before where, when a pet rabbit (I admit that was a bad decision) would walk or sit on the computer or keyboard, not for a long time, and as the result the mousepad/cursor would stop working. Even a plugged in mouse wouldn't help. I had it repaired and the person who fixed it said it was a setting. Problem is, same rabbit same problem, and now my cursor does it again. I can turn it on and it will move and click, same with my guest account, but then after a while it'll freeze and not do a thing. it's very frustrating. where's the setting?
    Open the Control Panel (Press Windows Key and start typing Control Panel) and click on Keyboard. From there, you can go into Settings. I have a Logitech Wave wireless mouse and keyboard, and there are quite a few things I can change. Depending on which brand of keyboard, you may find what you need.

    BTW, while you're in the Control Panel, look around. There are lots and lots of things you can customize from there.
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  4. #4


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    If they cant log in, they can't get into the control panel can they?
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  5. #5


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by XweAponX View Post
    If they cant log in, they can't get into the control panel can they?
    She didn't say she couldn't log in;

    "I can turn it on and it will move and click, same with my guest account, but then after a while it'll freeze and not do a thing."

    Which tells me she can log in, things will be OK for awhile and 'after a while' things will freeze up. So, yeah, I'm thinking she can at least log in.
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  6. #6


    Posts : 3
    i don't know


    Yes, but it seems when I click any kind of internet service (IE, Google Chrome etc) it'll freeze if i'm in the desktop or otherwise. I'm using a guest account and the mousepad and cursor are working fine, but on the other account, no.
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  7. #7


    Posts : 3
    i don't know


    Btw, it's a laptop, so the mousepad/keyboard aren't wireless or however it is, but it's just a laptop.



    Thank you for the replies.
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  8. #8


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by megancat View Post
    Btw, it's a laptop, so the mousepad/keyboard aren't wireless or however it is, but it's just a laptop. Thank you for the replies.
    Even so, if you can get to the Control Panel, both accounts use the same keyboard/mouse. I'm not saying it will solve your problem, but if it's a setting you may have a shot at it.

    You don't actually need the mouse pad to get to the Control Panel; just press the Windows Key and start typing Control Panel and it will show up on the left side. Hit Enter and you should be in the CP. Now, hit the Down Arrow to get to the line the mouse is on, and then hit the Right Arrow to get to the Mouse and hit Enter. And, at this point, the Arrow Keys quit working. Blah!

    AHA! I figured it out! To move around in the popup box for your mouse, hit the Tab key. To move to different tabs on top of the popup, hit CTRL+Tab. It's a pain, though.

    OK, do you have a wired USB mouse you can plug in? Or, do you have a family member or friend who'll lend you one? Better yet, with that bunny, you might just want to buy an el cheapo wired mouse for just this emergency. Just plug it into one of the USB ports and you should be in business. First thing would be to turn off the built-in mouse, because they'll both try to work.

    I have a wireless mouse for both of my laptops; I really hate trying to use that built-in jobbie that calls itself a mouse.

    BTW, my grandson has a bunny named BunJovi, of all things. Her name was BonJovi until daughter took her to be neutered and found out he was a she.

    For everyone's sanity, I'd close the lid on that laptop when it's not in actual use.
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  9. #9


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by megancat View Post
    Btw, it's a laptop, so the mousepad/keyboard aren't wireless or however it is, but it's just a laptop. Thank you for the replies.
    Is it possible you've picked up a virus? I'd do a virus check too.
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  10. #10


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    That may be the case, start by checking for rootkits, use these programs one at a time (just copy them exactly how I have them spelled and google them, you'll find them immediately):

    TDSSKILLER

    Malwarebytes Anti-Rootkit

    Eset Sirefef Removal Tool

    and

    GMER

    Run all of those as well as a full system virus scan, see if you have something. It may be Sirefef, there has been a lot of Sirefef around lately, that and Solimba.
      My System SpecsSystem Spec

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Cursor freezes when I log into my non guest account
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