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New Windows 8 Install - Keyboard delay and freeze up

  1. #1

    New Windows 8 Install - Keyboard delay and freeze up


    I installed Windows 8 standard package a few weeks ago on a AMD FX-8350/Asus MBO, 16 GB RAM, 128 GB SSD, 2x 1TB Seagate Barracuda configured as one 2 TB drive with Storage Spaces. It initially worked fine. Then when I installed a SSD optimization software from the SSD manufacturer, Samsung. I believe it was called Magician or something like that. It was a problem in that it slowed down my SSD, according to Samsung's own software, and it seemed to be the cause of keyboard freezing and/or major delay. I uninstalled it and the problem went away.

    Now it has come back again. It seems to happen almost at random in any application. The mouse works fine, and never freezes, but the keyboard either has a large delay and the first character typed is lost, or it just does not respond at all. Closing the app, like IE10 and opening it again does not resolve it. Often the keyboard is still frozen.

    I updated the graphics card driver to the latest from AMD. It is a Radeon HD7770. It seemed to help for a while, but it is back again. I can't think of any significant software I have installed, except perhaps the monitor calibrator, Spyder4Express. However all it should do is create a new monitor ICC profile.

    The sad part is I had nearly this exact same problem with another computer years ago, and I cannot remember how I resolved it. I was using McAfee AV and ZoneAlarm, and I may have given both of them the boot. Currently all I am running is the default MS Defender AV. I've reset the Security in IE10 to default.

    Can't think of more to do. Anyone have suggestions on how to troubleshoot this thing? I have Process Explorer and tried running it. I am not very familiar with this software, but from what I could see the processor is not loaded nor is any significant memory used when it the keyboard is locked. I can't seem to catch it doing anything bad. I checked the batteries on the keyboard as it is wireless and they are good. I have a faint recollection of having a wireless phone system that was conflicting, but since this new computer install I am using the same wireless router, same wireless phone system, and same wireless keyboard. It would seem unlikely out of the blue for them to start conflicting. Need help Please....

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  2. #2


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Any way you can roll back to a restore point before you originally installed the program? Sounds like the program may have left stragglers in the system, a driver or a service or something.

    For SSD drives and even regular drives I use Raxco Perfect Disk, I set it on a timer so that it optimizes my drives ever day starting at Midnight.

    PerfectDisk Home | Raxco Software

    You can try it out for 30 days. I say, restore to way before you ever installed the Samsoong software, and then install Raxco.

    Look, here is what;s been happening. You installed 8 on the SSD and originally it was perfect. You installed the Optimizer and it slowed your puter up. SO now, unless you have tried to use the Optimizer in Windows, your drive MAY be about 15% fragmented.


    And THAT will cause all the same problems as the Samsung program. It's possible that the Samsung prog was defragging all the time, cos you had a lot of frag.

    So, run cCleaner to rid yourself of temp files, install Perfect disk, then set it to run EVERY day at midnight (or whenever you sleep). Tell it to handle not only you main files but also your Page-file, Hiberfil and prefetcher as well. and do at least one "Boot Time Defrag".

    I've installed Raxco into at least 10 SSD systems, and it works great.

    If you don't wanna install it, then just tell Windows Optimizer to run Every Day at midnight. But fair warning, Windows Optimizer was shown to have issues with SSD drives.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by XweAponX View Post
    Any way you can roll back to a restore point before you originally installed the program? Sounds like the program may have left stragglers in the system, a driver or a service or something...

    Look, here is what;s been happening. You installed 8 on the SSD and originally it was perfect. You installed the Optimizer and it slowed your puter up. SO now, unless you have tried to use the Optimizer in Windows, your drive MAY be about 15% fragmented.
    When I installed the SSD I went through a manual step by step optimization process for the SSD. Then later I did the Samsung Magician thing. It gave me a performance rating which was very good. Then I let the Magician do its "optimization" and then ran the performance test again. The performance went down, and sometime later I noticed the keyboard delay and occasional freezing issue. After that I uninstalled the Magician, and I went through the original manual optimization process again. I found many of my settings had been changed, but I put them back to what the guide at that link above said. Of course I did not run the Samsung software again to check performance, but I have no reason to believe it is not very good again.

    The delay problem went away for some time (weeks), and now has returned again. I'm thinking it is some kind of conflict, but a check of the Device Drivers says everything is fine.

    As a bit of an update, I found some other information on the net that suggested resetting the keyboard communication by plugging the wireless key into a different USB port. I did that shortly after I made this original post, and I have not had one incident of delay or freezing since. However, I'm still not convinced it has been solved, although I was able to type this whole post without a hitch...
      My System SpecsSystem Spec

  4. #4


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Well, I would download the Raxco Perfect Disk Trial, try it, cos your Drive NEEDS to be Optimised.

    You may be right about resetting your Laptop mouse/kb, if it starts acting up again, download the Raxco program and try it.

    But I have heard other people complain about that same kind of SSD drive, I've never liked Samsung drives. One Of My friends had one and he brought it back and got a refund for problems very similar to yours.
      My System SpecsSystem Spec

  5. #5


    I am getting more and more optimistic that the problem may have been solved with the transfer of the wireless keyboard/mouse USB fob to another USB port. It is about 1 day now since I moved it, and no more delays or freezing.

    On the SSD Optimization, I will live with what I have. After the bad experience with the Samsung Magician, I'm not going to let software make unknown changes to my system. Also, on this new build I have resolved that I am going to keep software installation to a bare minimum.
      My System SpecsSystem Spec

  6. #6


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I can vouch for Raxco, I'm running it in all my systems, the only thing it does is take over from the Windows Disk Optimizer. It was made specifically for SSD drives and every computer with an SSD drive I installed it on is running much better than they ever did without it. But you are right, if the problem was your USB socket, then it is not so expedient to install an Optimizer. But if you do, Rasxo is the best one out there.

    You got the link, you should download it just in case you want to try it. Otherwise, get into Windows Disk Optimizer and put the optimization on a daily schedule. Do you leave your computer on 24/7? Because the longer you keep the computer on, the better it will be optimized say after 5 days. Unless it is a Laptop, in that case I would keep it on for 5 days or so while it optimizes nightly, after that I would just keep it on overnight once a week. Generally, I reboot once a week or after installing updates or programs that require a reboot, and sometimes I don't even reboot then, I'll wait until an Update. As a matter of fact I just updated so I am pending a reboot now.

    Is the Wireless KB/Mouse connected via a receiver plugged into a USB socket, or does the system have it built in? If it has a receiver that plugs into a USB socket, then I would use Contact Cleaner on your Sockets. I've had sockets on brand new motherboards and Boxes start acting wiggy if I used them a lot, after one month. It's best to use a USB Hub of some sort, I use a D-Link USB Hub, it's built to handle the abuse of constant plugging in and pulling out.

    And I think it was the cause of your problem, a Bad USB connection can cause all kinds of problems, especially with Input devices.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by XweAponX View Post
    Well, I would download the Raxco Perfect Disk Trial, try it, cos your Drive NEEDS to be Optimised.

    You may be right about resetting your Laptop mouse/kb, if it starts acting up again, download the Raxco program and try it.

    But I have heard other people complain about that same kind of SSD drive, I've never liked Samsung drives. One Of My friends had one and he brought it back and got a refund for problems very similar to yours.
    planning on getting my first SSD drive ,what brand do you use and suggest as a good one ,thanks
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  8. #8


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I have a seagate Hybrid Drive, I don't know, I wold stuck with WD or Seagate, but if Intel makes one, I wold try one of those too.

    It's not that his Samsung drive is bad, but I have seen a bunch of complaints about them, causing the system to stutter, and their health dropping fast. But I think it's because their Optimize program is bad, not the drive. I installed Perfect Disk for a system that had one, and it flew after it was done optimizing it.

    I wish there was a Disk Optimizer for my iPh9one "hard disk" cos I am sure it is totally fragmented after 6 iOSs.
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by XweAponX View Post
    Otherwise, get into Windows Disk Optimizer and put the optimization on a daily schedule. Do you leave your computer on 24/7? Because the longer you keep the computer on, the better it will be optimized say after 5 days....

    Is the Wireless KB/Mouse connected via a receiver plugged into a USB socket, or does the system have it built in? If it has a receiver that plugs into a USB socket, then I would use Contact Cleaner on your Sockets...
    Currently the Windows 8 Optimizer is set to run weekly. My normal habit is to shut the PC down each day.

    The wireless KB/Mouse is just a small gizmo that plugs directly into a USB 2.0 port. From what I can see all my back USB 2.0 ports come off the same MBO controller, even though some are colour coded black, and some red. What doesn't make sense about a bad connection is that the KB and Mouse operate off the same USB device. The mouse seemed to work fine through the delay and freezing troubles with the KB. I would think if it was a simple bad connection both should have acted up.

    The link I found (and I have no idea where I saw it now) suggested moving from one USB port to another to force a reset of the wireless communication. It seems to make sense there was something wrong in the communication protocol of the keyboard to the USB controller, and the forced reset seems to have fixed it. On the other hand the problem existed from day to day even with my daily shutdown and cold reboot. Although the motherboard never really gets powered down unless you switch the power supply off at the back, and the keyboard is battery operated. They may still think they are connected even though the computer is "shut off". But now that I think about it, I recall I removed the KB batteries and checked them, so that also should have forced a communication reset? Not sure what all is happening behind the scenes when you see that message pop up that the OS has detected new hardware and is installing it (drivers?), and then the message device is ready to use. It is almost as if the code that is written to allow communication with that specific port may have been messed up.

    I do think the issue is resolved as it is a day and night difference between now and what I was putting up with. I'm terrified however to click on that green "Problem is Solved" button for fear it will return... I'll give it some more time to act up first...
      My System SpecsSystem Spec

  10. #10


    Bad news! This computer had another "spell" again last night. For a few minutes the delay/freeze thing came back. I didn't do anything, and it went away, until just now. It froze up again for about 10 seconds in the middle of typing this post. It had worked fine all morning prior to this.

    I wonder if Windows 8 has a bug and Microsoft has forgotten that some computers have keyboards... O, the other thought is my internet service. I did some testing last night and got ping times from 95ms up to 165ms. That does not seem good. Download and upload times are on spec though.

    If I don't find a solution to this, I am going to have to uninstall Windows 8 and buy Win 7 or even put my XP back.

    It froze a total of 3 times during this post.

    Any thoughts on what I can look for during the freezing. I have watched the CPU usage and it never goes above 1-2% on any of the 8 cores during the "spells".
      My System SpecsSystem Spec

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New Windows 8 Install - Keyboard delay and freeze up
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