Windows 8 and 8.1 Forums

New Windows 8 Install - Keyboard delay and freeze up

  1. #11

    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7

    It would not hurt to spray some fast-evaporating contact cleaner into the USB port. Take it from me, USB ports go BAD FAST. But once I switched to a Hub, all my problems stopped. I know your device is intended to just plug in and forget, but the port may have been dirty or the contacts misaligned. That's usually what happens, the four contacts in the port get futzed up.

    Switch your Windows Optimizer to Daily, and leave your computer on overnight for at least 2 days. Then see what happens.

    It could also be Infrared Interference too, have you tried plugging a regular keyboard or mouse in? I'd do that too just to check it.

    Its starting to sound more and more like intermittent radio interference, how does the Mouse/KB work, Infrared or High Freq Radio? If it is any kind of Radio connection, then you may be getting radio interference if you are in an Industrial area or near people who are using Hi Freq devices. Try a physical Keyboard/Mouse, you may simply need to get a new one.

      My System SpecsSystem Spec

  2. #12

    As an update, I upgraded the motherboard BIOS to the latest version, which is two versions newer than what I had. In the process I also just used the Optimized Defaults for the BIOS. That wiped out my slight 8% overclock on the CPU, and I have left it at default for now. No delays or freeze up since, but as I have found out, that does not mean much. This is a very intermittent problem.

    On the Keyboard/Mouse, it is the same one that was on my old system, in essentially the same location, as the existing router, and in house wireless phones. It is a 2.5 GHz radio frequency type, not IR. If it was interference from them, it should have happened with the old system. I do have a 20 year old wired keyboard from my original computer that I know works as I just used it to build a Win7 system. If the problem comes back again, I will use it to see if that makes any difference. I'm reluctant to change too many things at once.

    I ran a Windows Performance test, and got a report. The system performance excluding the graphics was 8.1, but the graphics performance was rated at 7.4. I do not have a real high end graphics card as I do not do games. It is a Radeon HD-7770. It gave me a performance improvement caution, Event ID 500. Some details below. The MS info suggests a potential conflict with AERO. However, I don't think Windows 8 uses AERO?? In any case here is the General Message and some detail, if anybody has any thoughts on what this means if anything. Perhaps a 1 GB graphics card just does not measure up to the Windows performance test??

    "The Desktop Window Manager is experiencing heavy resource contention. Scenario: The Desktop Window Manager responsiveness has degraded."


    <Event xmlns="">- <System>
    <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />







    <TimeCreated SystemTime="2013-08-30T19:46:23.302854900Z" />


    <Correlation ActivityID="{B98B8B97-A584-0006-F4EE-9DB984A5CE01}" />

    <Execution ProcessID="1364" ThreadID="2848" />



    <Security UserID="S-1-5-19" />


    - <EventData>
    <Data Name="DisplayDeviceFriendlyNameLength">26</Data>

    <Data Name="DisplayDeviceFriendlyName">AMD Radeon HD 7700 Series</Data>

    <Data Name="MemoryBandwidth">19249800</Data>

    <Data Name="MemorySize">725587968</Data>

    <Data Name="Scenario">3</Data>


      My System SpecsSystem Spec

  3. #13

    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7

    Windows 8 DOES have Aero, your taskbar is transparent, it's Aero. We just don't have the Window Transparency that was in Windows 7 and Vista.

    The Message could also mean, that your Video Ram memory may have a bad spot. You can use Performance Test to check all of your Video Functions, if the tests stall at any point and freeze your system, then some of the Ram on the Card could be bad.

    Or, you can try upgrading the firmware for the Video card, I don't know if ATI has a tool to do this, I've heard abut it being done.

    I don't know why your KB/Mouse driver would conflict with your Video, but the error message seems to say that it is some kind of Memory Conflict.

    Remember installing drivers into Windows 95 and Windows 98? Sometimes we had to manually set the memory settings. Windows 2000 through 8 set these automatically, I don't think they can be changed.

    If you can think of a way to give access to the Automatic Settings checkbox, you could disable Auto Settings and try different memory locations:

    Click image for larger version

    You would have to use Group Policy to get access, if you have less than Pro, Shawn has posted a tutorial on using registry entries, it's in the Tutorials Section if you know what I;m referring to. I'll try to find the link in a bit.
      My System SpecsSystem Spec

  4. #14

    On a closer look, I think the Event ID 500 is probably a bit of a red herring. I thought it had come up as a result of the Performance Test I had done. However, I just noticed it is dated Aug 30, so that is nearly a month ago. No idea what was going on at that time, and the event has only occurred once, so will not worry about it for now.

    The computer seemed to go through the performance tests just fine. I used the Microsoft Process Monitor to graph the GPU and CPU during the tests. The GPU was never loaded beyond 50%, and the GPU memory only about 30%. As I say I'm now thinking this is a bit of a red herring.

    On drivers I have updated the graphics card drivers to the latest ones available from AMD direct, and it is version 13.152, with a date of Aug 30/13. The latest driver available from HIS which is the overall card manufacturer is 12.104, with a date of May 30/13. Unfortunately I did not record what I was using before I did the AMD update. Any thoughts on whether or not I should be using the older HIS drivers or the newer ones direct from AMD? I'm a bit afraid of going back to the HIS ones as I'm also using a later version of AMD Catalyst Control Center.

    In any case no more KB delays since the MBO BIOS update... Here is to hoping!
      My System SpecsSystem Spec

  5. #15

    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7

    Yah, it would make sense that the error would be repeated frequently in your Event log if it was the actual cause, so it must have been a fluke that one time. You would have to have an image of all running processes from the time it happened. So let's hope the BIOS update worked!
      My System SpecsSystem Spec

  6. #16

    I unfortunately again encountered a slight delay response today, but no freeze up, when composing an e-mail (Monzilla Thunderbird). My "fix" for the day is focused on ensuring that power is always maintained to the USB ports and they are not put into sleep mode by Windows. It seems to me that should not be an issue, when you are actively using the KB, but there are some reports of it being the cause of the KB lag problem. There are a couple of ways of doing this, but I went into Control Panel, Hardware..., Power Options, Edit Plan.., Advanced Settings, and then DISABLED the USB Selective Suspend. It unchecks all the enable shutdown of power boxes found in the USB Root Hub, Power Management, in Device Manager. Unchecking each box in each Root Hub is the other way of doing it.

    Will see if that makes a difference...
      My System SpecsSystem Spec

  7. #17

    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7

    I get freeze ups all the time when composing in iCloud from within a Browser Window. I have to sit and wait for it.

    You may want to get the pro version of cCleaner, that way it deletes the browser cache immediately upon closing the browser. If I leave my Browser open overnight, it pauses and freezes constantly until I close the Browser and re-open it.
      My System SpecsSystem Spec

  8. #18

    Well with all the changes, it still got into a major freeze up again. This time I had Process Explorer running, and saw absolutely nothing going on. Whatever the problem is, it is not being caused by the CPU, or GPU being loaded up.

    I dug out my 20 year old cord type Fujitsu keyboard and Microsoft mouse. Actually the old mouse is so big, it feels like a rat! All going well for now, but I've said that many times before...
      My System SpecsSystem Spec

  9. #19

    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7

    You may just have to buy a new version of the KB/Mouse combo you were using. I only allot any keyboard or mouse I use 1 year of life anyway.
      My System SpecsSystem Spec

  10. #20

    Quote Originally Posted by XweAponX View Post
    You may just have to buy a new version of the KB/Mouse combo you were using. I only allot any keyboard or mouse I use 1 year of life anyway.
    Well one day in, and not a hint of a keyboard hesitation yet. But, I've lost track of how many times I've said that now. In any case if the keyboard is the solution, I'm going to find a wired one. While this Fujitsu seems to be working fine, the key feel is not great (after 20 years). The only down side is that on a quick check the PS2 ports which are what I'm now using with this old mouse and KB seem to be a thing of the past. The only wired hardware I can find, seem to be USB 2.0. But I guess that is OK, I don't really think there is anything wrong with the ports. They are less than two months old, and all 10 of them can't be bad.
      My System SpecsSystem Spec

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New Windows 8 Install - Keyboard delay and freeze up
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