Hi guys. Prior to this issue I had not installed anything all week nor made any updates, etc.
I boot up windows as always and noticed that upon logging in, my lock screen took a while longer to bring me to my desktop. Now my desktop is completely black and my taskbar icons are gone. Opening firefox or any other program through the start menu does NOT make them show up on the taskbar as they always would. My desktop's pretty much disabled. Here's a screenshot. I refuse to pay $150 for Microsoft support to get me out of this one.
I would be fine resetting to factory settings, however when it says my computer must restart to enter recovery mode, my computer in the middle of the restart gives me a light blue screen that says Windows encountered a problem and my system must restart.
That is cancelling my recovery mode boot and sending me back to my black desktop.
Can anyone help?
Windows 8 64bit
Core i3@2.6ghz
Nvidia GT740M 2048mb
6GB RAM
720GB HDD
I boot up windows as always and noticed that upon logging in, my lock screen took a while longer to bring me to my desktop. Now my desktop is completely black and my taskbar icons are gone. Opening firefox or any other program through the start menu does NOT make them show up on the taskbar as they always would. My desktop's pretty much disabled. Here's a screenshot. I refuse to pay $150 for Microsoft support to get me out of this one.
I would be fine resetting to factory settings, however when it says my computer must restart to enter recovery mode, my computer in the middle of the restart gives me a light blue screen that says Windows encountered a problem and my system must restart.
That is cancelling my recovery mode boot and sending me back to my black desktop.
Can anyone help?
Windows 8 64bit
Core i3@2.6ghz
Nvidia GT740M 2048mb
6GB RAM
720GB HDD
My Computer
System One
-
- OS
- Windows 8 64 Bit
- Computer type
- Laptop
- System Manufacturer/Model
- HP Envy
- CPU
- Core i5 @2.6ghz
- Memory
- 6GB RAM
- Graphics Card(s)
- 2048mb Nvidia GT 740M
- Browser
- Firefox
- Antivirus
- Norton