Windows 8 and 8.1 Forums


Mouse/Cursor/Typing problem

  1. #1


    Posts : 4
    Windows 8

    Mouse/Cursor/Typing problem


    I'm having trouble with my two month old Dell laptop. This problem started a month ago and is getting worse. I cannot type more than a couple of characters, before my cursor disappears. I have to click again at the end of the passage to continue. As well, while I'm browsing the internet (usually IE 10 but also using Chrome) I will frequently lose my cursor. Let's say I'm scrolling using my mouse, trackpad or keyboard (not clicking though). I will suddenly be unable to continue scrolling. I need to click somewhere in order to reestablish contact and then I can scroll in a variety of ways again. At the moment I lose my cursor, the top of the screen goes from blue to grey. If I allow it to turn grey and wait a few seconds, the grey will flash periodically. It's clear to me that the computer is doing something else that is pulling the cursor away from my screen. Any ideas?

      My System SpecsSystem Spec

  2. #2


    My house
    Posts : 148
    Windows 7 Home Premium x64


    Try updating your mouse drivers by following these steps:
    a. Press Windows and x key together and select Device Manager.
    b. Locate the touchpad driver.
    c. Right click on the Touchpad driver icon and click on “Update Driver software”.
    d. Click on “Search automatically for Updated driver software” option.

    If the driver update doesn't fix the problem, try FN+F3, this disables/enables the touchpad and it may fix the issue. Hope I was of some help!
      My System SpecsSystem Spec

  3. #3


    Joisey
    Posts : 315
    Windows 8.1 consumer 64 bit


    Your last line nailed it - something is running and grabbing "focus" away from the window you are trying to use. That's why the menu bar is going grey when it happens.

    Finding out what is doing this is the real problem. In desktop mode, right click over the taskbar and start "Task Manager". Click on the Processes tab and see what apps are currently running, you may find the culprit there. Did you install any new programs when the problem started? Go into Control Panel - Programs - Programs and Features. You can sort the list of installed apps by date, see what you installed when the problem started.

    Alas, the hard truth may be that your PC may be infected with some kind of malware. I am not familiar with how to get rid of malware other that a complete reinstall from scratch. Maybe someone else who has dealt with viruses can chime in here.

    Good luck!
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8


    Thanks mikeytg. So far your suggestion is working. I looked at what was running in the background and made an educated guess about what might have been new around the time I started having this problem. After uninstalling that program (which I didn't need) so far everything is back to normal with typing and moving around web pages. I will go ahead and mark this as solved once I reenable LastPass, which I had disabled thinking that might have been to blame.
      My System SpecsSystem Spec

  5. #5


    My house
    Posts : 148
    Windows 7 Home Premium x64


    Glad you got your issue resolved
      My System SpecsSystem Spec

  6. #6


    Joisey
    Posts : 315
    Windows 8.1 consumer 64 bit


    Glad you were able to solve the problem! Once you know for sure please post the info on the offending program(s) so others can avoid this problem in the future.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8


    Sorry to say my fix was short-lived. I don't know enough about what I'm looking at under the task manager to decide what else I could stop running. My computer is back to pulling focus away from that main window.
      My System SpecsSystem Spec

  8. #8


    Joisey
    Posts : 315
    Windows 8.1 consumer 64 bit


    If you are constantly losing focus then the app doing it should be pretty active. Try opening task manager, click on the "Processes" tab, and click on the "CPU" heading to sort the view by how much CPU time each program is using. See if there is a program showing CPU usage that does not make sense - ie something you are not using. You could also look on the "Startup" tab so see what programs are started when the system boots and you log in.

    If you can't figure out the problem from this then maybe you need to just start uninstalling programs that are not native to windows 8, starting with stuff you are not currently using.

    Also, it is still possible that your system is infected with some kind of malware. Maybe someone else here can suggest a way to see if this is the case and also how to go about removing it.
      My System SpecsSystem Spec

  9. #9


    Welcome to Windows EightForums, Betholwen.

    Have you downloaded and installed any custom cursors by any chance? If so, you may have picked up some malware as mikeytg has suggested. Of course malware can come from any place.

    I suggest to do a complete antivirus scan. If it be MS Defender, check mark a full one, not the quick.

    Another nice program that some members you who know antivirus well recommend to install and run Malwarebytes. The link below will link you to the site.

    www.eightforums.com/showthread.php?t=7630

    One other thought on something you may want to check. Go to Control Panel > Mouse > Settings tab. Is the "Show curser while typing" checked or unchecked? I think it is in the Settings tab. I'm on my phone so I can't check. Its in some tab anyway.

    There may also be corrupt or missing files. You may want to try these tutorials below:

    Try running scannow at least three times:

    www.eightforums.com/showthread.php?t=3047

    DISM to Fix Component Store Corruption:

    www.eightforums.com/showthread.php?t=26512
      My System SpecsSystem Spec

  10. #10


    Posts : 4
    Windows 8


    I've tried all the suggestions you made, HippsieGypsie. I ran scannow three times, I ran DISM. I installed and ran a full scan with Malwarebytes. It found one object, but after removing it and restarting my computer, the problem with losing focus is still there. I haven't loaded any custom cursors. I have Norton Internet Security running all the time, and hopefully that means I'm virus free. Hide pointer while typing is unchecked.

    As far as I can tell, when I look under Task Manager at processes, everything running near the top is Windows-related or Symantec (I think that's Norton Internet Security) or Internet Explorer. Doesn't seem to be anything that shouldn't be there. The driver for my touchpad is pretty active, too.
      My System SpecsSystem Spec

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