Windows 8 and 8.1 Forums


Optical drive often won't read DVD data disks

  1. #1


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM

    Optical drive often won't read DVD data disks


    Both optical drives are shown as working properly in Device Manager, but 70% of the time will not read data DVD disks. That includes data disks burnt using Nero and ISO Joliet format; and either mutli-session or finalized after burning. And disks formatted like a flash drive in UDF format using W8 burning software. And is the same for R or RW +/- disks.

    Rebooting sometimes fixes the program, other times not.

    I have an Intel mob and CPU but Intel do not support drivers for W8 so all drivers are generic W8. Running driver update from device manager says all drivers are up to date.

    I also intermittently, but regularly, get the printer and webcam USB2 drives not detecting these devices. And occasionally the USB3 external hard drives. USB drivers are also up to date.

    Any suggestions?

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    1. Your DVD/CD might be dirty. Wash in warm water with soap.
    2. The read head in the DVD might be dirty. Get a dvd/cd cleaner
    3. Last resort. Replace the DVD.
      My System SpecsSystem Spec

  3. #3


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM


    @ topgundcp; Thanks for the input. Have done all of the above. Took a near new but different brand DVD burner from backup PC which runs perfect on Win7 and put it in flagship and same result. Weirdly enough, sometimes the burner on SATA 2 socket does not work, but the one on socket 1 does ... and vice versa. I can't help feeling it's just the mobo not being supported with proper drivers by Intel.

    Both burners in flagship are only 3 or 4 months old and don't get a lot of use. Mainly for filing once a fortnight on the Nero burnt discs, and maybe every second or third day on the UDF RW discs
      My System SpecsSystem Spec

  4. #4


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Have you tried installing Windows 7 drivers? Create a restore point or make an image before you try it and see what happens. I'd give the chip-set drivers a go.
      My System SpecsSystem Spec

  5. #5


    Posts : 2,191
    Windows 8.1


    Hi Mustang,

    I certainly can't account for why you are having all of these intermittent issues all over the place but as far as the DVD drivers go, they are pretty much generic, and haven't been updated in ages as far as I know. Here's mine for reference:

    Click image for larger version

    You can also try this Intel utility to check for the latest drivers if you haven't done so already:

    Intel® Driver Update Utility

    Good luck.
      My System SpecsSystem Spec

  6. #6


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM


    Quote Originally Posted by alphanumeric View Post
    Have you tried installing Windows 7 drivers? Create a restore point or make an image before you try it and see what happens. I'd give the chip-set drivers a go.
    Yes I tried that when I first installed Win 8. And it really was a no go zone. In fact by a process of elimination, I found that the Win7 drivers for USB3 actually corrupted my West Digital USB3 external hard drive and I could not retrieve any data from it. Fortunately I had it all backed up on a 2nd external USB3 HD.

    I also tried installing Rapid Storage drivers which Intel say enhance and stabilize the use of SATA drives ... and all my devices are on SATA, eSATA or USB. With Win7, Nero on the same machine would not burn discs until I installed Rapid Storage drivers.

    Aside from the drop outs on USB for webcam, printer and external HD on USB3; and on optical drives plugged into SATA ... it runs seamless and very fast.

    I'm hoping that Win 8.1 may solve the sporadic glitches.
      My System SpecsSystem Spec

  7. #7


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM


    Quote Originally Posted by my2cents View Post
    Hi Mustang,

    I certainly can't account for why you are having all of these intermittent issues all over the place but as far as the DVD drivers go, they are pretty much generic, and haven't been updated in ages as far as I know.

    You can also try this Intel utility to check for the latest drivers if you haven't done so already:

    Intel® Driver Update Utility

    Good luck.
    Thanks for the input. I tried the driver updater from Intel and the only driver it offered was for the wireless LAN. All the others had the same message that it was unsupported.

    These are the drivers in mine:


    Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    No problems here on my old M4N68 ASUS motherboard in Windows 8.1. It's an NVidia chip-set though. The onboard VIA audio was the only thing that didn't work with the stock drivers. I found a driver for that though. I had an old Acer Aspire 5920 that had an Intel chip-set. I never could get windows 8 to run correctly on that old laptop. Like you I couldn't find drivers. It is really old hardware so that wasn't really a surprise. I just put Windows 7 back on it. I did have issues running 8.0 on the M4N68 and eventually went back to Windows 7. Lockups, apps that quit working and some other stuff I can't remember at the moment. I'm actually quit relieved to not have any of those issues with 8.1. Knock on wood, not yet anyway. I did a clean install of 8.1.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,191
    Windows 8.1


    Yep, we have the same generic drivers and, as you are aware, the unsupported device response simply indicates that is not an Intel based hardware item. Hmm... what is the specific model number of the affected mobo? I saw your specs but I'm not sure what Intel extreme and Intel standard means? BTW, any BIOS updates available for your mobo?
      My System SpecsSystem Spec

  10. #10


    Australia
    Posts : 716
    Windows 7 Ult Reatil & Win 8 Pro OEM


    Quote Originally Posted by my2cents View Post
    Yep, we have the same generic drivers and, as you are aware, the unsupported device response simply indicates that is not an Intel based hardware item. Hmm... what is the specific model number of the affected mobo? I saw your specs but I'm not sure what Intel extreme and Intel standard means? BTW, any BIOS updates available for your mobo?
    The mobo is a DX58SO2 and is less than 2 years old. And I've got the latest BIOS installed. Intel has all the drivers for it for Win7, which I ran on this motherboard before W8; and there were no problems with Win7.

    When I contacted Intel as to why there were no drivers for W8, they said it was unsupported, but they would test that board model, which came out after the original DX58SO was recalled. Intel tech department said they had loaded Win8 on the exact same board and it ran fine with the generic W8 drivers.

    @ alphanumeric:
    As an experiment I've just tried putting in the Win7 chipset as a one off. Last time I loaded the chipset it was with all the other Win7 drivers. When I installed it just now, the whole screen went black and nothing was working. I rebooted and tried to run it again and it said it had successfully installed. I'll test it for a few days and see if it makes any difference.
    Last edited by Mustang; 17 Sep 2013 at 09:07.
      My System SpecsSystem Spec

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Optical drive often won't read DVD data disks
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