Windows 8 and 8.1 Forums


My windows 8 laptop keyboard stopped working

  1. #1


    Posts : 6
    windows 8

    My windows 8 laptop keyboard stopped working


    Recently i updated my laptop and when it was finished updating the keyboard no longer worked. Before the update it worked fine and i had no problems. I restarted it several times and restored it but still nothing. Now im stuck using the on screen keyboard which is a pain. I also went to try and fix it using device manager but it wasn't listed. Does anyone have any other suggestions?

      My System SpecsSystem Spec

  2. #2


    Posts : 959
    Windows 8.1, 10


    Try a full shutdown and see if that helps.

    Use <Windows Key>+<R> and (or open a Command Prompt) type this in:
    Code:
    shutdown.exe /s /f /t 00
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    windows 8


    Quote Originally Posted by DavidY View Post
    Try a full shutdown and see if that helps.

    Use <Windows Key>+<R> and (or open a Command Prompt) type this in:
    Code:
    shutdown.exe /s /f /t 00
    That didnt work
      My System SpecsSystem Spec

  4. #4


    Posts : 959
    Windows 8.1, 10


    The next thing I'd try is a System Restore, if you have a Restore point before your updates.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    windows 8


    Quote Originally Posted by DavidY View Post
    The next thing I'd try is a System Restore, if you have a Restore point before your updates.
    I tried that already but it didnt work, should i restore to factory settings?
      My System SpecsSystem Spec

  6. #6


    Posts : 959
    Windows 8.1, 10


    If you do that, it will wipe out everything on the laptop, so it's a drastic measure.

    Can you post a screenshot of Device Manager - if there is a Keyboards section, can you expand it out before taking the screenshot?
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    windows 8


    Quote Originally Posted by DavidY View Post
    If you do that, it will wipe out everything on the laptop, so it's a drastic measure.

    Can you post a screenshot of Device Manager - if there is a Keyboards section, can you expand it out before taking the screenshot?
    Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Posts : 959
    Windows 8.1, 10


    Thanks for that.

    What does it show if you expand out "Human Interface Devices"?
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    windows 8


    Quote Originally Posted by DavidY View Post
    Thanks for that.

    What does it show if you expand out "Human Interface Devices"?
    Click image for larger version
      My System SpecsSystem Spec

  10. #10


    Posts : 959
    Windows 8.1, 10


    Found this on another Forum:
    Windows 8 updates disables laptop keyboard - Microsoft Community

    Some of the suggestions there might be worth a try?
      My System SpecsSystem Spec

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My windows 8 laptop keyboard stopped working
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