Windows 8 and 8.1 Forums


Help! - computer says the PC needs repaired

  1. #1


    Posts : 6
    windows 8

    Help! - computer says the PC needs repaired


    My daughters toshiba satellite running windows 8 just froze up tonight. When we tried to shut it down and reboot it the computer says the PC needs repaired. The Boot configurations data file is missing some required information. The at the bottom is says Press esc for UEFI firmware settings. This came out of no where and it wont let me do anything else to it. Any ideas on how I can fix this?

    Thanks!

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    What happens when you press the Esc key ?
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    windows 8


    It will take it back to the beginning screen "Toshiba" the where she logs in but after that is does the same thing all over again.
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Try pressing the Delete key instead of Esc key.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    windows 8


    That takes it to a InsydeH20 Setup Utility screen
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Do you see the word Boot anywhere at the top of the screen ?
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    windows 8


    There is MAIN SECURITY POWER MANAGEMENT ADVANCED BOOT EXIT at the top
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by jodierenee77 View Post
    There is MAIN SECURITY POWER MANAGEMENT ADVANCED BOOT EXIT at the top
    If it is similar to this:

    Click image for larger version

    Highlight Boot Menu & enable it.
    This should activate the F-12 key which will when pressed at startup show this:

    Click image for larger version

    Choose UEFI. NOT boot manager.
    This will or should show this:

    Click image for larger version

    Choose # 6.

    In the command prompt type in :

    rstrui.exe

    And press Enter.
    And a recovery window should appear from which you can choose a restore point, if you have any restore points made.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    windows 8


    unfortunately it does not have the f12 enable option.
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Does it have Boot Menu as in the picture ?
    Another key may be used by your computer ?

    Check the other options at the top & see if there is an option to boot into Safe Mode.
      My System SpecsSystem Spec

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Help! - computer says the PC needs repaired
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