Windows 8 and 8.1 Forums


Win 8 enterprise 64 bit: can't restart or shutdown

  1. #1


    Posts : 41
    Windows 7 x64 Home and 8.1 x64 Enterprise

    Win 8 enterprise 64 bit: can't restart or shutdown


    Whenever i press shutdown or restart, the computer won't react. But instead, a process called " Windows Start-Up Application " appears in task manager and is using ~25% of my cpu . This happened in the past b4 and i think it was related to my external hdd connected by esata (AHCI). I fixed it by turning it on and off. But this time it doesn't fix the issue.

    This started a couple of days ago when i was using the external hdd. After i was done, i turned it off while the computer was on. After several sleep/hibernation, i notice i can't turn off my computer/restart it.

    -Fast start up is disabled
    -this happens in safe mode too
    -didn't install any updates
    -I am dual booting with windows 7 x64 and it doesn't happen on that.
    -Attempted a clean boot but liek i said, it won't shut down or restart
    -it can hibernate and sleep
    -tried different power plans
    -when i end the process " Windows Start-Up Application " , it BSOD.

    EDIT: I would also like to add that if i press the power button on my pc, the screen will say " shutting down..." for a very long time and it never does shut down.
    Last edited by imeem; 12 Sep 2013 at 18:51.

      My System SpecsSystem Spec

  2. #2


    Posts : 41
    Windows 7 x64 Home and 8.1 x64 Enterprise


    bump. sorry if this is in the wrong section.
      My System SpecsSystem Spec

  3. #3


    Posts : 2,191
    Windows 8.1


    Did you attempt a clean install and did the installation hang at automatic restart points (forcing a manual power off) to continue the installation process?
      My System SpecsSystem Spec

  4. #4


    Posts : 41
    Windows 7 x64 Home and 8.1 x64 Enterprise


    i didn't attempt a clean install because i have university so don't have the time.

    Is clean install the same thing as refreshing/resetting the pc?

    I would also like to add that if i press the power button on my pc, the screen will say " shutting down..." for a very long time and it never does shut down.
      My System SpecsSystem Spec

  5. #5


    Posts : 2,191
    Windows 8.1


    Quote Originally Posted by imeem View Post
    i didn't attempt a clean install because i have university so don't have the time.

    Is clean install the same thing as refreshing/resetting the pc?

    I would also like to add that if i press the power button on my pc, the screen will say " shutting down..." for a very long time and it never does shut down.
    Ok, My first response was prompted because you said
    Whenever i press shutdown or restart, the computer won't react
    and that is different from
    if i press the power button on my pc, the screen will say " shutting down..." for a very long time and it never does shut down.
    In any event, good luck with getting your issue resolved.
      My System SpecsSystem Spec

  6. #6


    Posts : 41
    Windows 7 x64 Home and 8.1 x64 Enterprise


    k found a fix from this link: Can't shutdown/restart Windows 8 Pro RTM due to WinInit.exe

    for me I had to do 2 things to fix my problem.

    first i did this:

    ok, if you can't shutdown, start regedit, go to

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager:BootExecute
    remove all entries except

    autocheck autochk *
    Then i ran chkdsk on my external hdd connected with esata (said it found errors). For some reason, it says the drive is fine when connected with usb.

    After doing theses 2 things, my computer is back to normal
      My System SpecsSystem Spec

Win 8 enterprise 64 bit: can't restart or shutdown
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