Windows 8 and 8.1 Forums


Can't wake netbook with wireless keyboard/mouse

  1. #1


    Posts : 7
    Windows 8 Professional x64

    Can't wake netbook with wireless keyboard/mouse


    hey all,

    i have a wireless keyboard and mouse (combo) plugged into my netbook (acer aspire one 522) and can't get the netbook to wake from sleep mode with either of them when the lid is closed (i always keep it closed other than this for this workaround).

    i had set the power options to 'do nothing' when the lid is closed (only for when it's plugged in), and when i try to wake from sleep, the power and WLAN lights on the netbook flash whenever i move the mouse or press keys but nothing else. i have to open the lid, then press a key to wake from sleep, then i close the lid again.

    i checked Power Management settings for both keyboard and mouse and they both have the check box ticked for 'Allow this device to wake the computer'.

    i'm using Windows 8 Professional 64 bit.

    any ideas?

    thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    Hello Matt26,

    This issue of a wireless keyboard/mouse combo not being able to wake a computer seems to pop up frequently. However, there is not a clear-cut path to a fix as every situation is unique so I would suggest we start off as follows:

    First off, when you say

    i have to open the lid, then press a key to wake from sleep
    are you referring to the built in keyboard or the wireless keyboard?

    In any event, please open an elevated command prompt, type/enter "powercfg -a", and provide a screenshot of the results as shown below:

    Click image for larger version

    BTW, you opening post was well written and clearly explains your issue. It would also be great if you had a wired mouse and/or keyboard to do alternative testing as well. If so, please test and report those results.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8 Professional x64


    Quote Originally Posted by my2cents View Post

    First off, when you say

    i have to open the lid, then press a key to wake from sleep
    are you referring to the built in keyboard or the wireless keyboard?
    both, actually- i can use either the netbook's built-in keyboard/mouse or the wireless keyboard/mouse once the lid is open- which strikes me as weird... as far as i know there aren't any changes in power state when i open the lid (that i've set anyways).

    here's the output from the powercfg -a command:

    The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep
    Fast Startup

    The following sleep states are not available on this system:
    Standby (S1)
    The system firmware does not support this standby state.

    Standby (S2)
    The system firmware does not support this standby state.

    Standby (Connected)
    The system firmware does not support this standby state.

    i don't have a wired mouse or keyboard.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1


    Ok, thanks for that information. So, you have the "close the lid option" set to sleep if on battery and do nothing if on AC. BTW, your power config options look fine. Can you give us you laptop make/model number and spec information? Also, are you using USB 2.0 or USB 3.0 for the wireless?
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8 Professional x64


    Quote Originally Posted by my2cents View Post
    Ok, thanks for that information. So, you have the "close the lid option" set to sleep if on battery and do nothing if on AC. BTW, your power config options look fine. Can you give us you laptop make/model number and spec information? Also, are you using USB 2.0 or USB 3.0 for the wireless?
    correct.

    i have an acer aspire one AO522 (model BZ499), here are the specifications for the series- a couple of notes- i've upgraded mine with 4GB DDR3 1066 MHz memory and a 480GB SSD.

    Acer Support: Acer Aspier One AO522 Series Netbook Specifications

    it's a USB 2.0 wireless keyboard/mouse combo.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,191
    Windows 8.1


    Thanks for that. OK, are you using Acer Power Management software to control your ACPI options or are you using the standard Windows 8 Power Management System? If Acer, look for an option to allow Windows to manage my power settings and make the switch and retest.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8 Professional x64


    Quote Originally Posted by my2cents View Post
    Thanks for that. OK, are you using Acer Power Management software to control your ACPI options or are you using the standard Windows 8 Power Management System? If Acer, look for an option to allow Windows to manage my power settings and make the switch and retest.
    no acer power management software, just what's in Windows 8.

    fyi, the OS is a fresh install- i wiped the hard drive completely before installing windows 8.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,191
    Windows 8.1


    Try switching power plans between high performance, balanced, and power-saver and option each one to 'do nothing when the lid is closed." Also, try toggling the USB Selective Suspend option (for each plan) as shown in the image below:

    Click image for larger version
      My System SpecsSystem Spec

  9. #9


    Posts : 2,191
    Windows 8.1


    Try switching power plans between high performance, balanced, and power-saver and option each one to 'do nothing when the lid is closed." Also, try toggling the USB Selective Suspend "plugged in" option (for each power plan) as shown in the image below:

    Click image for larger version
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8 Professional x64


    Quote Originally Posted by my2cents View Post
    Try switching power plans between high performance, balanced, and power-saver and option each one to 'do nothing when the lid is closed." Also, try toggling the USB Selective Suspend "plugged in" option (for each power plan) as shown in the image below:

    Click image for larger version
    thanks, i tried all that and unfortunately still no go.

    what i don't get is that both wireless keyboard and mouse work fine to wake the netbook as long as the lid is open partially- meaning i can open the lid just enough to press the netbook's space bar, and instead move the wireless mouse or use the wireless keyboard and they both work fine.

    that part has me confused!
      My System SpecsSystem Spec

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