Windows 8 and 8.1 Forums


Logitech E-Mail Video Files Don't Play on 64-Bit Windows 8

  1. #31


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    The Logitech support guru got it wrong - by 2000, no companies were producing 16-bit Windows apps, commercially, at any rate.

    The OP has apparently moved on to Logitech support forums to be helped there instead. Re: Logitech Video E-Mail Made from Old Webcam Doe... - Logitech Forums

    It may be that the Quickcam webcam software needs to be installed (also in compatibility mode, as I have done) to supply various dlls and ocxs that are not necessarily around now in Windows 8. I gave the links to the Logitech FTP site above.

    It has all been "Virtual machines" since Windows 3.11 and NT 3.1 anyway - I agree that it is pointless censoring 64-bit systems so they cannot run a 16-bit VM natively within the OS, like they run a 32-bit VM, but Microsoft tends to be spiteful like that.

    Windows 8 even has an 11kB win32hlp.exe file in %windir% that has been written to inform the user that Windows 8 does not open old format windows.hlp files any more. If this system file is replaced by the XP win32hlp.exe file (261kB), old windows.hlp files open perfectly in Windows 8 - how puerile is that?!

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  2. #32


    Posts : 1,925
    Windows 8.1 Pro


    .hlp file support was removed for security reasons. It's really old, and has very little support anymore. If you need it, you can download it directly from Microsoft. I would not suggest replacing it with the XP version:

    Download Windows Help program (WinHlp32.exe) for Windows 8 from Official Microsoft Download Center

    This is what they say:

    "Windows Help (WinHlp32.exe) is a Help program that has been included with Microsoft Windows versions starting with the Microsoft Windows 3.1 operating system. However, the Windows Help program has not had a major update for many releases and no longer meets Microsoft's standards. Therefore, starting with the release of Windows Vista and continuing in Windows 8, the Windows Help program will not ship as a feature of Windows."
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  3. #33


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by Mystere View Post
    .hlp file support was removed for security reasons. It's really old, and has very little support anymore. If you need it, you can download it directly from Microsoft. I would not suggest replacing it with the XP version:

    Download Windows Help program (WinHlp32.exe) for Windows 8 from Official Microsoft Download Center

    This is what they say:

    "Windows Help (WinHlp32.exe) is a Help program that has been included with Microsoft Windows versions starting with the Microsoft Windows 3.1 operating system. However, the Windows Help program has not had a major update for many releases and no longer meets Microsoft's standards. Therefore, starting with the release of Windows Vista and continuing in Windows 8, the Windows Help program will not ship as a feature of Windows."
    Unfortunately, the installer from Microsoft does not work, neither for me nor some other users - it fails with the useful message - "This update is not applicable to your computer":

    Installing WinHelp32.exe on Windows 8 Pro - Microsoft Community

    It's worth reading IMO.

    Fortunately the easy answer was given on Eightforums, by SIW2 (WinHlp32.exe-How can I enable Legacy Windows Help system on Windows 8), in reply to a question by myself, some time ago, before a Windows 8 installer for this had been released, as noted in the Microsoft Community link above.

    The hard way to install the Windows8-RT-KB917607-x64.msu is described thus:

    Alternatively - use Control Panel/Add language to install & enable English (US) - took ages, required reboot, showed error message (failure configuring Windows) but finally worked. (NB. Before rebooting, ensure you know how to enter any special characters in your login password on a US English keyboard.)
    Then with US English enabled, Windows8-RT-KB917607-x64.msu installs and you get a more up to date version of winhlp32.exe.
    Is Windows8-RT-KB917607-x64.msu enabled only for users of English (US)? It looks like Microsoft's quality control has seriously slipped with Windows 8, particularly with updates.
    Security reasons? What security reasons? That Microsoft does not want people running legacy programs that used .hlp files, perhaps? Only for US citizens, perhaps (I have UK English on mine)?

    As I suggested earlier, "Sheer bloodymindedness" comes to mind.
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  4. #34


    Posts : 1,925
    Windows 8.1 Pro


    Here is information regarding the security issues:

    How a malicious help file can install a spyware keylogger | Naked Security

    Microsoft has "fixed" this in the most recent help file viewer, but only by disabling a lot of functionality. You can read about what that is in the knowledgebase article under Known issues:

    I cannot open Help that was created in the Windows Help format (WinHlp32.exe)

    Essentially, .hlp files have a lot of power that can be exploited by malware, which is why MS has removed it from Windows. They still allow you to install, but it's better to have the few people that need it install it, rather than having it enabled by everyone by default.

    You really need to stop thinking that everything Microsoft does is to annoy you. They have very real reasons for doing the things they do.
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  5. #35


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    So .hlp files from a spurious source may hold a trojan. They may be subverted by dark hackers to exploit your system. So can .dll files and every other executable. And so can .chm* files, the currently favoured way of delivering help to windows applications.
    *https://www.google.co.uk/search?q=ch...+file+exploits

    I have antimalware programs to handle exploits, and regular updates. I do not expect to have valid programs nannied out of usefulness when Microsoft policy decides the old format is no longer supported, even though they actively develop a safe version of that program as a Windows update! I like to receive updates, it gives me a safe feeling - but to have a fake stub program to tell me that an old version is not supported, when the back room boys do update the very same program - it is a lie. I am annoyed when lied to. Should I not be?
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  6. #36


    Posts : 1,925
    Windows 8.1 Pro


    Yes, chm files can also have exploits, but not to the level that .hlp files can, and .chm files are already handled by the existing MSHTML zone blocking mechanism, while .hlp files are not.

    They don't need two vulnerable formats to maintain.

    Windows, since Windows 2003 has been about reducing the attack surface. Things are not installed by default that aren't needed. Why not just run a free program to convert from .hlp to .chm? I mean, come on... seriously?
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  7. #37


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    Seriously - I have the same vulnerability to rampantly dangerous .hlp files as I had for 12 years in XP without incident, correct that, that I still have in XP when I use it occasionally, and I do not want to open .hlp files from unknown sources - just my old applications, and then just occasionally.

    Why oh why should I make more work for myself? Why should Microsoft want me to? And why do you want me to?

    If I screw my system up, I don't go complaining to Microsoft I fix it myself, with a little help if necessary from like-minded individuals who also do not want to reinvent the wheel if there is some convenient repair method.

    The fact is that by creating - Windows8-RT-KB917607-x64.msu and Windows8-RT-KB917607-x86.msu, Microsoft does want to have two vulnerable formats to maintain. It could have just said to the user base that it would not continue to support this format.

    As such, the %windir%\winhlp32.exe stub that appears in Windows 8 is probably just a little worse for Microsoft than updating it via the normal Windows update channel would be, since idiots like myself use old working versions of the file rather than the official update, thus giving the black hats a better chance to exploit me (as if they would).

    And if I do get my visual basic for applications help files converted to CHM and my ancient, cherished copy of Publisher 98 fails to render them in context properly, are you going to help me sort it out? I thought not! Are Microsoft?
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  8. #38


    Posts : 1,925
    Windows 8.1 Pro


    Whatever, dude.

    You have to accept that this is a general purpose OS designed for the vast majority of users, not the tiny percentage of people like you. Most people don't know how to protect their systems. Most people don't know to do the things you do. MS feels that power users are smart enough to make the OS do what they want, while non-power users should be given the more secure configuration.

    When you're in the minority, you can't expect to find exactly what you want. For instance, i'm wiring my house for Ethernet, and I've been looking for a bundled 2RG6/2Cat6/2Fiber with jacketing, and this seems impossible to find. I can find it without jacket, I can find cat 5e with jacketing.. but oh well... I have to live with it.
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  9. #39


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    Perhaps it is an impossible dream, but just because 5e cannot be certified for Gigabit ethernet like cat 6 can, in your home, you will probably get it (Gb) anyway, since a) you will not be cabling huge distances, b) you will take care not to run your cable carelessly, or in proximity to other electrics with strong EMFs. If you were CERN or NASA, or the Pentagon, you might expect to get exactly what you want - you could source your own jacketing plant to bundle your cables.

    I'll come and do the cabling for you if you like - I could do with a vacation.
      My System SpecsSystem Spec

  10. #40


    Posts : 1,925
    Windows 8.1 Pro


    I'm cabling for 10GbE, not 1GbE. I figure that 10GbE will be cost effective in a couple of years, as might Fiber... which is why i'm looking to do both at once, just in case. I'd rather not have to do new drops in a couple of years.
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Logitech E-Mail Video Files Don't Play on 64-Bit Windows 8
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