Windows 8 and 8.1 Forums


Logitech E-Mail Video Files Don't Play on 64-Bit Windows 8

  1. #11


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Quote Originally Posted by jdanniel View Post
    Open them with WinRAR, - Extract the Video component out, then try to play it in VLC.
    I was unable to do that.
    What did it do when you tried? It may also be a CAB file. You just have to find the right compression codec.

    Also, I distinctly remember that these files had an option to Save the video out of the container.

      My System SpecsSystem Spec

  2. #12


    Posts : 38
    Windows 7 Home Premium


    The other issue, is do you have your 16-bit support turned on?
    How do I check for this? Just to repeat, as I said in my original post, I did try various compatibility modes, with no success. I really don't want to format my computer and reinstall the 32-bit software just for a couple of video files.
      My System SpecsSystem Spec

  3. #13


    Posts : 38
    Windows 7 Home Premium


    What did it do when you tried? It may also be a CAB file. You just have to find the right compression codec.

    Also, I distinctly remember that these files had an option to Save the video out of the container.
    When I tried using WinRAR, absolutely nothing happened at all. Not even an error dialog box. When I tried 7-Zip, I did get an error box saying I could not open the file as an archive.
      My System SpecsSystem Spec

  4. #14


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Quote Originally Posted by jdanniel View Post
    The other issue, is do you have your 16-bit support turned on?
    How do I check for this? Just to repeat, as I said in my original post, I did try various compatibility modes, with no success. I really don't want to format my computer and reinstall the 32-bit software just for a couple of video files.
    Like this:

    Open Control Panel and search for "16-Bit" - You should see this:

    Click image for larger version

    Click on that, and it will allow you to turn it on. If you search and there is NO "16-Bit" support, then you can't do it. Unless you are on a 32 bit machine.
      My System SpecsSystem Spec

  5. #15


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Quote Originally Posted by jdanniel View Post
    What did it do when you tried? It may also be a CAB file. You just have to find the right compression codec.

    Also, I distinctly remember that these files had an option to Save the video out of the container.
    When I tried using WinRAR, absolutely nothing happened at all. Not even an error dialog box. When I tried 7-Zip, I did get an error box saying I could not open the file as an archive.
    WinRAR would at least have choked on it, and spouted an error message. It HAS to be some kind of Archive - Can you right click o the file and show Properties, if it is an archive at all, it should inform you what kind of archive it is.

    And you CAN'T run the Exe's at all, right?
      My System SpecsSystem Spec

  6. #16


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7




    This explains why you probably cannot open the file, and even why WinRAR does nto seem to respond to it:

    64-bit versions of Windows do not support 16-bit components, 16-bit processes, or 16-bit applications

    There is NO 16-Bit support in ANY 64-Bit Microsoft OS.

    And you gotta have it to open those files, I'm about 95% sure of that.


    This is why I insist on sticking with 32 bit OSes, there is NO measurable increase in performance for 64 bit OSes, and they are RESTRICTED.

    So I've got an idea, send me just one of those EXE files, and I'll see if I can extract the video component. Let me set up some place where you can upload it for me. I may need your email address, send it to me in a PM of you want.
      My System SpecsSystem Spec

  7. #17


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    You still around, lets see if you can get me one of these so I can try to pop it open and get the meat out of it.
      My System SpecsSystem Spec

  8. #18


    Posts : 38
    Windows 7 Home Premium


    With all due respect, and I mean that sincerely, the video is personal and I'd be uncomfortable sharing it.

    (It's basically a living will video.)
      My System SpecsSystem Spec

  9. #19


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I understand. I was giving my word I would not view it. I totally understand not wanting anyone to see personal videos, I have done work like this in the past and did not view the content.

    The best bet wold be to find someone with XP, install WinRAR, and see if you can open the EXE file that way and get the video component out of it. If that doesn't work, then you may be able to find some kind of Screen Recorder that can make a video out of a viewing of the EXE file. I'll try to find a program that does that. for you.

    See if the evaluation version of this will work, Ill keep looking

    Bandicam - Game Recording Software, Screen Recorder, Video Recorder, Game Screen Capture

    This one looks promising:

    CamStudio - Desktop Screen Recorder | Free Security & Utilities software downloads at SourceForge.net
      My System SpecsSystem Spec

  10. #20


    Posts : 38
    Windows 7 Home Premium


    I'm wondering if I install an older version of Windows on my computer through Virtual Box or some other emulator, maybe I could view the files that way.
      My System SpecsSystem Spec

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Logitech E-Mail Video Files Don't Play on 64-Bit Windows 8
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