Windows 8 and 8.1 Forums


Windows 8 surrogate-sound problem

  1. #11


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    Thanks for updating the details. Your English is infinitely better than my Czech!


    The sound is spurious and happens at random intervals, not just when watching videos. So the "surrogate" thing is possibly or probably just a coincidence - it is a normal Windows process anyway.


    It's a gaming machine by the look of it are you overclocked in any way?


    If It were my machine, I would open the case and check that all connections and memory etc., were properly seated, just in case it is a loose connection.


    There is a feature on the motherboard:
    GIGABYTE On/Off Charge technology is revised and upgraded on all GIGABYTE 8 Series motherboards, with comprehensive and enhanced charging support for a broad range of devices that include those that run both iOS and Android. Users can enjoy fast AC charging over USB on mobile devices, even when the PC is turned off.

    Is anything connected that could be charging, like a phone, camera or mp3 player - could this be the source of your noises?


    The commonest problem sources of odd noises to full crashes are drivers, and the most immediate culprits might be the one for the Realtek ALC898 on-board sound - and one for your Sapphire HD7970 Vapor-X 3GB Graphics card. Anything USB related too, from card readers to webcams could be part of the problem.

    Checkout the Device Manager for devices with warnings, too

      My System SpecsSystem Spec

  2. #12


    Czech Republic
    Posts : 5
    Windows 8 64b


    Yes it is for gaming. I am not overclocked, I built this PC 2 month ago and in this time it deals whith any game in full details. So there is no need for this yet. But in the future...

    I am in work now, but of course I will make sure myself that all connections are seated properly. But I think they are.

    Nope, I haveīt connected anything except mouse, keyboard, monitor and sound system. No webcam, no cardreader, no microphone.
    Graphic card is out of suspicion. I had it in reclaim proceeding last month. PC worked on MBīs integrated graphic card and there wasnīt any change in my problem.

    Device Manager shows still the same, it shows some problem in graphic card section. Under my Radeon is something called "basic graphic adapter Microsoft" with bad drivers and in network section is something wrong too..... I am afraid I canīt translate it properly.... some bus and sequencer stuff
      My System SpecsSystem Spec

  3. #13


    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center


    The "basic graphic adapter Microsoft" seems to mean that the ATI Radeon Sapphire drivers are not being used - just the basic Microsoft drivers. You should get the drivers updated from the ATI Radeon Sapphire site.

    The Network drivers for your board are Intel, I think - you should get them from the Gigabyte motherboard website.

    Post your Device manager screenshot after you have done the downloads and installed them, if there are still difficulties.
      My System SpecsSystem Spec

Page 2 of 2 FirstFirst 12
Windows 8 surrogate-sound problem
Related Threads
Sound Problem in Sound & Audio
Hey Guys So i have an Asus laptop running on windows 8 pro. From the past 3 days, whenever I put my laptop on hibernation and switch it back on, the speaker doesnt seem to be working. I am not able to hear anything at all even if the volume is in max. The only go around is to restart the laptop...
Hi All, I have win 8.1 on an Intel i5-3230M, Samsung NP470RSE problem is following: anything I change in network configurations causes "com surrogate has stopped working" For instance: network connections --> Ethernet proprieties --> uncheck Client for Microsoft networks --> Ok --> OK -->...
Erratically the sound (which is not always available) will accentuate to a high-pitched scream which necessitates closing the ears and turning down the volume control which is not maximal. With the speakers volume control at about 30%, tapping on the betzel or the screen is greatly ...
Solved 99% CPU usage - COM Surrogate ? in Performance & Maintenance
I think COM Surrogate task is broken. I have 99% CPU usage most of the time. 33641 I have tried sfc & dism. I bought a program to fix problems. I think that was a waste of money.
I upgraded from win 7 to win 8 pro about a month ago. Ever since then, when I go to my F drive and open 2 folders that have video clips/screenshots in them a box pops up saying com surrogate has stopped working. When I click on close the program it comes right back and a green bar starts filling in...
Why Does COM Surrogate Run Every Half Hour in Performance & Maintenance
After much investigating I found that a Windows process called COM Surrogate runs every half hour or so, then closes. What is COM Surrogate and why does it run so often?? Thanks, James
Hi, I have already done a search on this forum to see if anyone has been having a similar problem and many do, but so far no suggestions have helped me...... My problem is I have an Acer 6920G laptop running Windows 8 (and 7 on another drive) and no matter which Realtek audio drivers I use, I...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook