Windows 8 and 8.1 Forums


Cannot move or resize windows, drag mouse, slow response

  1. #1


    Posts : 4
    Windows 8

    Cannot move or resize windows, drag mouse, slow response


    Besides not having any drag and drop features for icons or files, I also cannot move the entire window by clicking and holding the mouse button on the title. I cannot re-size a window either. The close, minimize, and restore down/maximize buttons work. Sometimes when I double click on the title bar the window will restore down/maximize, but not always. The slider bars only work if they are clicked in (and then only sometimes) and take a second to respond or will not respond at all; I cannot drag them. I cannot highlight any text to copy it; I assume because that is also a drag function. Frequently, windows will not respond for up to a minute or longer and sometimes I stop them because they have not responded for more than 5 minutes. Mouse clicks frequently take 3 or 4 seconds to respond in all programs. I am not a knowledgeable computer person and do not know if this is caused by Windows 8 or the hardware. I have tried to restore the system (three times), but there was only one restore point and that failed. I have tried using escape, various other keys, the right mouse button, and restarting. I gave up on restarting after well over 3 hours because there is a queue of 21 updates that have failed before and it was only on update 10. Shutting down and restarting does not help. I have McAfee and have scanned the computer 3 times and not found anything wrong. Does anyone have any suggestions? Help!!

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Have you tried running sfc /scannow in administrator command prompt ?

    Then running

    Dism /Online /Cleanup-Image /RestoreHealth

    in administrator command prompt ?

    Then rebooting & running sfc again.?

    It might help.
    Or not.
    It's worth trying.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    Thank you for the reply. I have never heard of the things you mentioned before. I will try them now and let you know the results. Thanks again.
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by samoht View Post
    Thank you for the reply. I have never heard of the things you mentioned before. I will try them now and let you know the results. Thanks again.
    They take a while to run & finish.
    Up to an hour or so.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8


    I ran sfc /scannow and got the following message:


    Window Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir.\Logs\CBS\CBS.log. For example C:Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.



    I then ran Dism /Online /Cleanup-Image /RestoreHealth and got the following messages:



    Deployment Imaging Service and Management tool
    Version: 6.2.9200.16384

    Image Version: 6.2.9200.16384
    [=================100%=================]

    Error 0x800f0906

    The source files could not be downloaded.
    Use the “source” option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Statistics Used by the Query Optimizer in Microsoft SQL Server 2008.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log



    I looked for the CBS.log file, but there wasn’t one. The dism.log file is very long and I didn’t go to the bottom because it takes a long time to click when two out of three don’t register; also I didn’t understand what I was looking at. I tried to go to the link that the output gave, but I got a 404 error and was taken to a Microsoft search page. I don’t know what source option I am looking for and I don’t know what the error number refers to. I tried to find them on the search page, but couldn’t. Do you have other ideas?
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8


    All of a sudden everything on my computer started working again. I had not done anything except monitor this thread and attempt to use my email account. I have no idea what happened. Thank you for your help and if anyone figures out what may have gone wrong, please let me know.
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Magic.
      My System SpecsSystem Spec

Cannot move or resize windows, drag mouse, slow response
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