Solved Cannot move or resize windows, drag mouse, slow response

samoht

New Member
Messages
4
Besides not having any drag and drop features for icons or files, I also cannot move the entire window by clicking and holding the mouse button on the title. I cannot re-size a window either. The close, minimize, and restore down/maximize buttons work. Sometimes when I double click on the title bar the window will restore down/maximize, but not always. The slider bars only work if they are clicked in (and then only sometimes) and take a second to respond or will not respond at all; I cannot drag them. I cannot highlight any text to copy it; I assume because that is also a drag function. Frequently, windows will not respond for up to a minute or longer and sometimes I stop them because they have not responded for more than 5 minutes. Mouse clicks frequently take 3 or 4 seconds to respond in all programs. I am not a knowledgeable computer person and do not know if this is caused by Windows 8 or the hardware. I have tried to restore the system (three times), but there was only one restore point and that failed. I have tried using escape, various other keys, the right mouse button, and restarting. I gave up on restarting after well over 3 hours because there is a queue of 21 updates that have failed before and it was only on update 10. Shutting down and restarting does not help. I have McAfee and have scanned the computer 3 times and not found anything wrong. Does anyone have any suggestions? Help!!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel
    Graphics Card(s)
    Intel
    Browser
    Firefox
    Antivirus
    McAfee
Have you tried running sfc /scannow in administrator command prompt ?

Then running

Dism /Online /Cleanup-Image /RestoreHealth

in administrator command prompt ?

Then rebooting & running sfc again.?

It might help.
Or not.
It's worth trying.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Thank you for the reply. I have never heard of the things you mentioned before. I will try them now and let you know the results. Thanks again.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel
    Graphics Card(s)
    Intel
    Browser
    Firefox
    Antivirus
    McAfee
Thank you for the reply. I have never heard of the things you mentioned before. I will try them now and let you know the results. Thanks again.

They take a while to run & finish.
Up to an hour or so.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I ran sfc /scannow and got the following message:


Window Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir.\Logs\CBS\CBS.log. For example C:Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.



I then ran Dism /Online /Cleanup-Image /RestoreHealth and got the following messages:



Deployment Imaging Service and Management tool
Version: 6.2.9200.16384

Image Version: 6.2.9200.16384
[=================100%=================]

Error 0x800f0906

The source files could not be downloaded.
Use the “source” option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Statistics Used by the Query Optimizer in Microsoft SQL Server 2008.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log



I looked for the CBS.log file, but there wasn’t one. The dism.log file is very long and I didn’t go to the bottom because it takes a long time to click when two out of three don’t register; also I didn’t understand what I was looking at. I tried to go to the link that the output gave, but I got a 404 error and was taken to a Microsoft search page. I don’t know what source option I am looking for and I don’t know what the error number refers to. I tried to find them on the search page, but couldn’t. Do you have other ideas?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel
    Graphics Card(s)
    Intel
    Browser
    Firefox
    Antivirus
    McAfee
All of a sudden everything on my computer started working again. I had not done anything except monitor this thread and attempt to use my email account. I have no idea what happened. Thank you for your help and if anyone figures out what may have gone wrong, please let me know.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    CPU
    Intel
    Graphics Card(s)
    Intel
    Browser
    Firefox
    Antivirus
    McAfee
Magic. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
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