Windows 8 and 8.1 Forums


Can anybody help me

  1. #1


    Posts : 9
    windows 8 64 bit

    Can anybody help me


    I have a new windows 8 PC purchased in May of this year. I initially set it up with 2 users myself and my wife and set it up with software, social networking etc and everything was working fine. After a couple of weeks of use my wife started experiencing problems. When she logged on the tiles screen comes with the desktop option bottom left and charms etc but when she clicks on any of the charms or tried to select the desktop or do any function at all there is no response. When I logged on everything worked fine and there was no problems. The only way for my wife to log out was CTRL/ALT/DEL and the only option that she could select was sign out user which worked and she was logged out. I managed to restore the computer at this time to an earlier date and this initially fixed the problem and everything has been fine for several weeks. Last week this problem reoccurred the same as before and the restore had no effect. After reading through various forums and help pages I carried out the refresh procedure but after this has completed and everything is back installed as before there is no change. Once again I can log in without any problem but my wife can do nothing. Both user accounts have been set up in the same way so I cannot understand or work out what the problem is. Can anybody give me an guidance please??

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Maybe just delete her account & make her a new one. ?
      My System SpecsSystem Spec

  3. #3


    USA, Idaho
    Posts : 1,062
    Win 8, (VM win7, XP, Vista)


    Quote Originally Posted by David Bailey View Post
    Maybe just delete her account & make her a new one. ?
    My thought also. . .

    To the poster, Welcome to the Eight Forums. . .
      My System SpecsSystem Spec

  4. #4


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    They'd have to do it from an Admin account, but I'd just delete it, keeping the files, then make the account again, move the personal files and favourites back in.
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    windows 8 64 bit


    Thanks David Bailey for your advice. I did what you suggested today and everything now seems to be ok. I am still learning about Windows 8 as I am more familiar with older systems. Didn't realise it was quite so easy to do. Thanks other for your input as well much appreciated.
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Glad it works now.
      My System SpecsSystem Spec

Can anybody help me
Eight Forums Android App Eight Forums IOS App Follow us on Facebook