Windows 8 and 8.1 Forums


Random Restart with prompt (intelppm.sys)

  1. #1


    Posts : 153
    Windows 8, Kali

    BSOD SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (intelppm.sys)


    Hey guys just got a new laptop. HP ENVY TouchSmart m6 Sleekbook. I don't know how I'm feeling about it, but I am having one problem with it. It keeps randomly restarting. It seems to only do it while defragging with defraggler. A blue screen will come up "Your PC ran into a problem and needs to restart. We're just collecting some error info and we'll restart for you." Underneath that it says "If you'd like to know more you can search online for this error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (intelppm.sys)"

    This is my first time working with windows 8 and it's frustrating having to deal with this restarting. Also, after it restarts, I get a random prompt that says "In order to apply these changes windows needs to restart" and I can choose to restart now or restart later.

    Thank you for all the help.


    Woops, doing some digging and apparently this is a bsod (I know what a bsod is in windows 7, didn't know they changed the way windows 8 crashes) So this thread probably has to be moved. Sorry :/

      My System SpecsSystem Spec

  2. #2


    Posts : 153
    Windows 8, Kali


    It keeps occurring. I can't find anything in event viewer that is helping me.
      My System SpecsSystem Spec

  3. #3


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Welcome to Windows 8 Forums!

    I'll tell ya this right now, don't use Defraggler for Windows 8 - Windows 8 has a much better Optimizer built in, schedule it to run at Midnight every night and it will keep all of your drives optimised.

    If you HAVE to use a 3rd party Optimization prog, try Raxco Perfect Disk, it costs a few bucks but it is worth it, it prevents fragmentation as you work. It's designed for SSD drives but it works great for Mechanical drives.

    Also, if this has happened in the middle of a Defrag process by Defraggler, there is a really good chance this has messed up your Drive Indexes, so you should run an external drive scan, I mean, external to Windows 8.

    Download Hiren's Boot CD from the link below, and boot to it, find "Dos Programs" and in there, find "Hard Drive Tools" - You will see every manufacturer Drive Scanning program right there. But I always try GWscan first, it can test a large number of manufacturer's drives and repair them. Run Gwscan and do the first 2 tests, if it says "Read Element Failure" then do the full disk scan.

    After you do this, boot back up to 8 and run a CHKDSK on the drive, 8 will automatically figure out what level of CHKDSK it will need to do. Let that happen, and after that, use the Windows 8 Drive OPtimizer - and Delete Defraggler, which is a fine program for XP, but not good at all to use for Windows Vista, 7 and 8
      My System SpecsSystem Spec

  4. #4


    Posts : 153
    Windows 8, Kali


    Alright, Good to know, I use defraggler with windows 7. However, it still crashed while it was just sitting not doing anything and idling. I am updating all my drivers right now.
      My System SpecsSystem Spec

  5. #5


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Read my edit, download Hiren's Boot CD and run GWscan as described in my edit. Your drive may have developed bad areas due to the BSOD during Defraggler.
      My System SpecsSystem Spec

  6. #6


    Posts : 153
    Windows 8, Kali


    I went to work and I left it on the table running windows defrag. Came home and it was fine. I picked up the computer to put it on my lap and it bsod'd. This time it said "KMODE_EXCEPTION_NOT_HANDLED (intelppm.sys)"

    This is different that the first one. I updated all my drivers and it defragged without problems so I am wondering if it is a problem with HP 3D Drive Guard. It may have just been coincidence that the BSOD occurred when I moved it but I don't think so. I'll run that GW Scan to see if it shows anything.
      My System SpecsSystem Spec

  7. #7


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I would stop using Defraggler altogether, it's really not for windows 8. Also, if you have a solid state drive you very much should not be using it because it is wrecking your drive with each use- Unless they have updated the program to accommodate Solid State, which they haven't done last time I looked.

    However, after looking up "Intelppm.sys" it appears that Defraggler really is not the cause of the error, Intelppm.sys is, and it's been a problem since Windows XP. I'm not sure what it is or where it came from, apparently it's a file that comes with Windows. I am not finding any clear information on it anywhere. I would try to re-install that file. Maybe copy it from another system that's working.

    Now that I see that Intelppm.sys is the cause of BSODs all over, then you should only try GWscan if you want to, you should, because your drive may have developed unreadable spots due to being Blue Screened in the middle of what's basically a "move" process.

    If the GWscan process does not reveal any errors, then you should try an "On-Place Install", that should replace any bad copies of "Intelppm.sys"

    Repair Install Windows 8

    You can also, disable "Intelppm" with no Ill effects, there are instructions how to do this from the registry here:

    Random Bsods involving intelppm.sys
      My System SpecsSystem Spec

  8. #8


    Posts : 153
    Windows 8, Kali


    I wasn't using defraggler. It is off the machine. I'm debating whether or not I should just return this machine. It's less than 24 hours old, I shouldn't be having these problems. I know it's software but it's bs, I don't even have a cd drive.
      My System SpecsSystem Spec

  9. #9


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I would, if it's brand new. Yah you would have to put Hiren's on a Flash Drive, which may be a pain. There is a program that will allow you to take an ISO file and move it to a bootable flash drive, I'll find the link for future ref.

    Actually it appears that newer versions of Defraggler can do "Boot Time Defrag" - I don't know if the free version can do it, but I'd try that if it is included in the free version, next time you install it.

    A brand new computer should NOT be giving any errors, but before you bring it back, try to disable the Intelppm service the way described in that last link, see if it stops blue screening, cos the article says you can remove it if it keeps causing problems.
      My System SpecsSystem Spec

  10. #10


    Posts : 153
    Windows 8, Kali


    FWIW it's a ufei setup, which is good if you want fast boot times, but I can do that with an ssd, so it's even more of a pain.

    I'm also getting alot of critical warnings in Event Viewer about certain drivers.
      My System SpecsSystem Spec

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Random Restart with prompt (intelppm.sys)
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