Windows 8 and 8.1 Forums


Cannot access Win 8 Store or my Account

  1. #1


    Posts : 76
    windows 8 Release Preview

    Cannot access Win 8 Store or my Account


    HI,

    Today i reinstalled Win 8 after trying out win 8.1

    The install went fine but i cannot open the Win 8 store

    Also i cannot change my account settings and i have no pic
    on my account and cannot change it to one it is just black
    with a head

    PLEASE HELP
    THANK YOu

      My System SpecsSystem Spec

  2. #2


    Posts : 22,352
    64-bit Windows 10


    Hello Andrew,

    Did you do anything like disable UAC after installing?

    Since this is a new installation, you might just do a clean install again.
    Last edited by Brink; 31 Jul 2013 at 12:29.
      My System SpecsSystem Spec

  3. #3


    Posts : 76
    windows 8 Release Preview


    I really dont understand it, What is UAC?
      My System SpecsSystem Spec

  4. #4


    Posts : 76
    windows 8 Release Preview


    I cannot change my lock screen picture either. I did not alter any uac
      My System SpecsSystem Spec

  5. #5


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    All that stuff is locked unless you are logged in with a Skydrive/MS account. But UAC is in "Control Panel" under Users Accounts and Family Safety/User Accounts/Change User Account Control settings. Slide the UAC slider all the way to the bottom.

    If your MS account is not merged into a Skydrive account, do it, cos that's where all your shared system settings are stashed.
      My System SpecsSystem Spec

  6. #6


    Posts : 76
    windows 8 Release Preview


    Thank you how do i merge my account into a sky drive
      My System SpecsSystem Spec

  7. #7


    Posts : 76
    windows 8 Release Preview


    My change pc settings wont work either
      My System SpecsSystem Spec

  8. #8


    Posts : 22,352
    64-bit Windows 10


    Andrew,

    See if going through the troubleshooting steps in the tutorial below may be able to help.

    Apps and Tiles Not Working or Responding: Fix in Windows 8
      My System SpecsSystem Spec

  9. #9


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Shawn, is he in a "Temporary Profile"? - When I was stuck in it that one time, I had some of the same issues. We should find out, he'll have a "User" named "Temp" in his user folder.
      My System SpecsSystem Spec

  10. #10


    Posts : 22,352
    64-bit Windows 10


    @ Jon,

    Possible, but the Store, apps, and modern Windows 8 UI (Metro) screens (ex: PC settings) are all tied together. An issue with one could easily affect them all.


    @ Andrew,

    Did you get an error like below or what Jon posted above?

    "Your user profile was not loaded correctly! You have been signed in with a temporary profile."


    User Profile Error - Logged on with a Temporary Profile
      My System SpecsSystem Spec

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Cannot access Win 8 Store or my Account
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