Windows 8 and 8.1 Forums


Windows 8 $40 promotional copy gone

  1. #1


    Posts : 10
    Windows 8

    Windows 8 $40 promotional copy gone


    Hello,
    I know I should have been more careful in backing up and keeping records but here I am...
    I bought the $40 copy of Windows 8 during the promotional offer period last year. I chose to receive it as a download and it seems I failed to back up the copy. I never installed it. Would Windows provide a replacement copy? Probably not but I thought I'd ask anyway.
    My computer failed and I am looking for some sign that I purchased this product--can anyone tell me a search term to use to find an email receipt?
    Thanks for any kind of help.

      My System SpecsSystem Spec

  2. #2


    Posts : 94
    Microsoft Windows 8.1 Pro 64-bit


    Dont quote me but I "think" if you dont have the email receipt you're out of luck.
      My System SpecsSystem Spec

  3. #3


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Usually they send you an Email to your primary email address, that has both the link to redownload it plus proof that you got it. Can you find that original email? I always save all important emails as text as well as in my email account.

    Can you access that email account in another computer, and did you save it as a text file or other document on the computer that failed? If that won't boot, you can use Hiren's Bot CD's "Mini-XP" to browse the contents of the drive.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Whoever you bought it from can trace it from your credit card number. Whether they will be prepared to do that is a different question.
      My System SpecsSystem Spec

  5. #5


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    The Problem is, finding a phone number for Sales at Microsoft. I've never seen one.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Google for the email/phone no of who you got it from.

    Mine was handled by:

    arvato distribution GmbH
    Microsoft Store
    Benzstrasse 5-7
    D-33442 Herzebrock-Clarholz
    Germany
    www.arvatodigitalservices.com
    Telephone: 00800 2727 0909
    Email to: MSStore.UK@msdirectservices.com
    arvato distribution GmbH, Registered Office: Harsewinkel
    Commercial Register: Amtsgericht Gütersloh HRB 2200
    Executive Management: Patric Hoffmann, Frank Schirrmeister, Boris Scholz, Dr. Thorsten Winkelmann
    VAT-ID: GB804983510


    I don't know if they were doing all of it, or just europe.
      My System SpecsSystem Spec

  7. #7


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Well, there ya go, now we just have to find the number for this person's location. Great Job.
      My System SpecsSystem Spec

  8. #8


    Posts : 10
    Windows 8


    OK! I found my text copy of the receipt with the product code. Now I'm just looking around the windows site for where to plug it in. A quick link would be great though!
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8


    Well, I emailed Arvato USA about it.
      My System SpecsSystem Spec

  10. #10


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Was there a special download link in the email?
      My System SpecsSystem Spec

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Windows 8 $40 promotional copy gone
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