Windows 8 and 8.1 Forums


fn z keys not working after recovery done

  1. #1


    Posts : 30
    windows 8

    fn z keys not working after recovery done


    its a long story with other posts here but after the recovery to fix the mail and people tiles which kept reverting back when trying to type, everything was OK until I went to download updates from HP 1Gb worth and then restarting the computer to find I had no wireless recognition, and it seems the downloads didn't download. after a long session with HP and a system restore to before this fiasco, the wireless is back working, but when playing solitaire the fn and z won't let me undo which is a nuisance. also I now have the annoying red alert from the HP assistant wanting me to download. The HP customer help has said don't download all these updates. what a mess

      My System SpecsSystem Spec

  2. #2


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    The system may have a program like Dell's "Quickset" which sets the function for the Fn key combos. I don't remember what HP calls this, you just have to read trhe program descriptions, and download the appropriate controls.
      My System SpecsSystem Spec

  3. #3


    Posts : 30
    windows 8

    fn & z


    tried the hp hotkeys download and it said my software does not support this system
      My System SpecsSystem Spec

  4. #4


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    That's it though, you have to look around for a version that will work. It should have been included in the HP download.

    What you will have to do, if you ever do that download again? Make sure you connect your laptop through a hard wired connection to the router. Because, the HP download may have included an update for your WiFi adapter, which it tries to put in while still downloading other stuff causing the whole package to fail. So Plug it in directly to your router with a cable and try it again. If you can choose the downloads, look for the Hotkeys package, which should be the one for your system.

    Usually, if you allow the HP website to detect your system, it WILL direct you to the proper support download page, so do that as well, and once you are there, get the Hotkeys addon.
      My System SpecsSystem Spec

  5. #5


    Posts : 30
    windows 8


    not happy, did the downloads suggested by hp with the cable, thought it went well but 3 didn't install, restarted the computer and the wireless in not recognised, exactly the problem I had a few days ago, so I did a system restore and the wireless is back on but the computer is so slow, so must be more problems but hopefully a call to customer service will get it sorted out
      My System SpecsSystem Spec

  6. #6


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Sounds like they simply don't know the right files to tell you to get. Tell us your exact model number and I'll have a look in their support section.
      My System SpecsSystem Spec

  7. #7


    Posts : 30
    windows 8


    thanks so much for trying to assist, I have a HP Pavilion Sleekbook D4888PA#ABG Model no 14-b062TU, any help to solve these problems is much appreciated. At least when I started up this morning it was quick
      My System SpecsSystem Spec

  8. #8


    Posts : 30
    windows 8


    thanks so much for trying to assist, I have a HP Pavilion Sleekbook D4B88PA#ABG Model no 14-b062TU, any help to solve these problems is much appreciated. At least when I started up this morning it was quick these are the updates that didn't update
      My System SpecsSystem Spec

  9. #9


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Ok - THESE are the available Drivers and Support files for the system:

    Software & Driver Downloads HP Pavilion Sleekbook 14-b062tu | HP® Support

    There is a SPECIFIC download for the Wifi Button:

    HP Wireless Button Driver - HP Pavilion Sleekbook 14-b062tu | HP® Support
      My System SpecsSystem Spec

  10. #10


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    This is what you'll need for the Quick-Launch keys, the Fn+(key) combos.

    HP Quick Launch Software - HP Pavilion Sleekbook 14-b062tu | HP® Support
      My System SpecsSystem Spec

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fn z keys not working after recovery done
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