New PC build - need help debugging event errors

fullofclovers

New Member
Messages
13
Hi, I recently built my new workstation about 2 weeks ago and have discovered a bunch of critical and other error reports within Windows 8 Event Viewer. I haven't had any BSODs or system freezing fortunately but do find it odd to have these errors without any visible symptoms that I have noticed.

In particular I'm getting Critical Event ID 41 randomly. I've noticed Error Event ID 29 and Error Event ID 6008 occur at the same time of the Critical Event error.

I have over 150 random Error Events and 729 Warnings over the past 7 days.

I've ran memtest over night with no errors and all my temps are normal. Using Samsung's Magician software I checked my SSD and I don't see any errors. I have my mobo's latest BIOS and the only change I had to make was changing my memory's profile to it's recommended clock speed/voltage.

My system appears stable, but am nervous of any possible underlining issue(s) that may come up.

Also, I noticed today my power settings changed by themselves to "Balanced" mode from what I set to "High Performance". Not sure if it's worth noting, just found it odd.

Attached are my system logs/specs. Any idea on what all these errors are reporting on would be greatly appreciated.

My PC:
Windows 8 64bit
Intel Core i7-4770K 3.5GHz
Asus Z87 - Pro mobo
Corsair Vengeance - 32GB @ 1600
Samsung 840 Pro 256 SSD
Corsair HX850 - 850W PSU
EVGA SuperClocked GeForce GTX 770 2GB
 

Attachments

  • SF_15-07-2013.zip
    655.8 KB · Views: 64

My Computer

System One

  • OS
    Windows 8 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4770K Haswell 3.5GHz
    Motherboard
    ASUS Z87-PRO
    Memory
    Corsair Vengeance 8gb x 4 1600
    Graphics Card(s)
    EVGA SuperClocked w/ ACX Cooling GeForce GTX 770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    2
    Screen Resolution
    1080p
    Hard Drives
    SAMSUNG 840 Pro Series MZ-7PD256BW 2.5" 256GB SATA III MLC Internal Solid State Drive (SSD)

    Western Digital 2TB @7200rpm 64mb
    PSU
    CORSAIR HX Series HX850 850W ATX12V 2.3 / EPS12V 2.91 SLI Ready CrossFire Ready 80 PLUS GOLD Certif
    Case
    Fractal Design Define R4 Black Pearl w/ USB 3.0 ATX Mid Tower Silent PC Computer Case
    Cooling
    Fan cooling
    Antivirus
    MSE
Can't see much here. I did see an error with the fast startup, so I'd suggest disabling that for now (it's in the bottom of the Power Options screen when you click on the "Choose what the power button does" sidebar link).

Lot's of DCOM errors, but nothing certain to link them to. Please do this (it's useful for spotting patterns):
Please do the following:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Whoops! Misread your post and skipped the Event ID 41 errors (they're "Critical" not "Error" when scanning the logs - another benefit of using the Admin events log).

Event ID 41 is simply Windows telling us that it doesn't know why it shut down. In most cases this is a hardware problem, frequently due to overheating. As this is a new build, are you certain that you put thermal conductive material between the CPU and the cooler? Beyond that, try this free utility to monitor your temps (I don't know what you used to monitor your temps - but this may be a bit more thorough): HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Open up the case and point a house fan into it on HIGH. See if that decreases the frequency of the BSOD's.

When the system has just shut down, try this (BE VERY, VERY CAREFUL!!!)
- unplug the system from the wall
- grab hold of the metal of the case with one hand
- with the other hand, feel around inside the case (BUT DO NOT TOUCH ANYTHING).
If anything is too hot, you'll be able to feel it before actually touching it.
FYI - I've received 2nd degree burns when doing this - BE CAREFUL!!!


Another common problem that I've faced is bad connections. For years I had to reseat everything once I finished a build because there'd inevitably be at least one connection that I didn't fully seat. Test each and every connection on the new system, then do it again just to be sure.

Good luck!
 
Last edited:

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Here is that log file you requested. Also, I'm not having BSODs. Only the kernal event errors.

Temps are good throughout my system as well.
 

Attachments

  • Admin.zip
    172.4 KB · Views: 96

My Computer

System One

  • OS
    Windows 8 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4770K Haswell 3.5GHz
    Motherboard
    ASUS Z87-PRO
    Memory
    Corsair Vengeance 8gb x 4 1600
    Graphics Card(s)
    EVGA SuperClocked w/ ACX Cooling GeForce GTX 770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    2
    Screen Resolution
    1080p
    Hard Drives
    SAMSUNG 840 Pro Series MZ-7PD256BW 2.5" 256GB SATA III MLC Internal Solid State Drive (SSD)

    Western Digital 2TB @7200rpm 64mb
    PSU
    CORSAIR HX Series HX850 850W ATX12V 2.3 / EPS12V 2.91 SLI Ready CrossFire Ready 80 PLUS GOLD Certif
    Case
    Fractal Design Define R4 Black Pearl w/ USB 3.0 ATX Mid Tower Silent PC Computer Case
    Cooling
    Fan cooling
    Antivirus
    MSE
Interestingly, 2ms after the Fast Startup failed, the system threw a Event ID 41 error (on both 12 & 15 July).
Fast Startup failed with this error:
// MessageId: STATUS_NOT_SAME_DEVICE
//
// MessageText:
//
// {Incorrect Volume}
// The target file of a rename request is located on a different device than the source of the rename request.
//
#define STATUS_NOT_SAME_DEVICE ((NTSTATUS)0xC00000D4L)

Have you disabled Fast Startup as I asked in Post #2:
.... I did see an error with the fast startup, so I'd suggest disabling that for now (it's in the bottom of the Power Options screen when you click on the "Choose what the power button does" sidebar link).
Has that helped?

More info on Fast Startup: Delivering fast boot times in Windows 8 - Building Windows 8 - Site Home - MSDN Blogs
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I did disable Fast Startup and haven't been getting those errors. Hopefully that's the last of them! Thanks for the help!

Any idea of the network issues I'm receiving?
 

My Computer

System One

  • OS
    Windows 8 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4770K Haswell 3.5GHz
    Motherboard
    ASUS Z87-PRO
    Memory
    Corsair Vengeance 8gb x 4 1600
    Graphics Card(s)
    EVGA SuperClocked w/ ACX Cooling GeForce GTX 770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    2
    Screen Resolution
    1080p
    Hard Drives
    SAMSUNG 840 Pro Series MZ-7PD256BW 2.5" 256GB SATA III MLC Internal Solid State Drive (SSD)

    Western Digital 2TB @7200rpm 64mb
    PSU
    CORSAIR HX Series HX850 850W ATX12V 2.3 / EPS12V 2.91 SLI Ready CrossFire Ready 80 PLUS GOLD Certif
    Case
    Fractal Design Define R4 Black Pearl w/ USB 3.0 ATX Mid Tower Silent PC Computer Case
    Cooling
    Fan cooling
    Antivirus
    MSE
No specific ideas about the networking problems. Could you describe them in more detail please?

Try:
1) Updating the network drivers on your computer (both wired and wireless if so equipped). If you have the latest drivers, then uninstall them and install a freshly downloaded copy of the latest drivers.
2) If using a wired connection, try another cable and make sure it's firmly plugged into the computer and to the router/modem. Hold them in with constant pressure (we have this problem at work because the cables are used a lot).
3) Try another computer on the same cable as this computer and see if it has connection issues
4) Try this computer on another router/modem and see if it has issues also.
5) Disable other "internet aware" programs to see if they're causing problems.
6) Post over in the Networking and Sharing forum for some more expert help with networking issues: Network & Sharing - Windows 8 Forums
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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