Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #731


    Windows 8.1 is really a hard pill to swallow!

      My System SpecsSystem Spec

  2. #732


    Posts : 60
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by MasterChief View Post
    Quote Originally Posted by Rockhound View Post
    Quote Originally Posted by MasterChief View Post

    Latest bios? Motherboard set well for power options?

    Tool "grab all" zip attached?

    I've seen literally 10s of thousands of machines online, and maybe 2-3 times I have found nothing wrong only. I'm sure there's something not right and if not, then congrats for being part of the small percentage. (Will that something "not right" be the actual cause? Only one way to find out.)

    Even if there is nothing wrong, then you all must have some common denominator besides 8.1. The whole world would be complaining and Microsoft would have fixed it by now because of the whole world complaining. That amount of dissatisfaction in regards to sleep is unseen.

    There would be major articles on the front page of every tech website.
    Masterchief, not to be disrespectful, but I have to disagree with you. You are correct in that this issue isn't prolific enough to be a headline on major tech websites. However, it must be a fairly substantial problem when this thread was started 7 months ago and has been viewed over 112,000 times during that time period. Doing the math, that's over 500 views each day. Also, as so many of us have found out, the topic has been discussed at great length on many other forums and boards. Microsoft did recognize that there was some type of problem and included KB2909528 in the December 2013 Rollup, which seemed to fix a significant part of the problem for many of us. Unfortunately, many of us have found that the fix isn't permanent and after awhile, our computers will no longer sleep on a timer.
    All I'm asking for is to give me a chance to look at some of these systems with problems, and nobody will oblige.

    The ball is not in my court.

    Everyone seems to want to disagree with me, but not let me diagnose for myself - something I am quite good at if you check BSOD subforum.

    If I can't get these systems under control for people after having tried, then I will change my stance on things.
    All right, you got a deal. I'm game. What do you need to get started?
      My System SpecsSystem Spec

  3. #733


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by Rockhound View Post
    All right, you got a deal. I'm game. What do you need to get started?
    If C:\Windows\Minidump has files, then just run the tool and attach the results: Blue Screen of Death (BSOD) Posting Instructions

    If C:\Windows\Minidump does not exist or there are no files in it, then do this first before running the tool: https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx
      My System SpecsSystem Spec

  4. #734


    Posts : 60
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by MasterChief View Post
    Quote Originally Posted by Rockhound View Post
    All right, you got a deal. I'm game. What do you need to get started?
    If C:\Windows\Minidump has files, then just run the tool and attach the results: Blue Screen of Death (BSOD) Posting Instructions

    If C:\Windows\Minidump does not exist or there are no files in it, then do this first before running the tool: https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx
    I must be a complete idiot. I can't seem to get the SF_DD_MM_YYYY folder to appear on the desktop. What am I doing wrong?

    EDIT: Got it figured out. I have my Desktop location remapped to another drive. Here is the zipped folder.
    Windows 8.1 refuses to sleep Attached Files
    Last edited by Rockhound; 11 Feb 2014 at 20:15.
      My System SpecsSystem Spec

  5. #735


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    @Rockhound:

    You have a well-known BSOD-causer on the machine (which most definitely can affect sleep too), namely:

    vdrive vdrive.sys Wed Aug 29 23:06:04 2012 (503ED89C)

    Uninstall DVDFab Virtual Drive and replace only with latest PowerISO.

    These drivers are too old and will affect sleep:

    SiLib SiLib.sys Thu Jul 15 18:08:26 2010 (4C3F86DA)
    SiUSBXp SiUSBXp.sys Thu Jul 15 18:27:13 2010 (4C3F8B41)

    Update to ~2013 drivers or newer. If there is no update, uninstall. If it belongs to hardware, uninstall and remove hardware (if no update.)

    Update Logitech game panel software: LGPBTDD.sys Wed Jul 01 19:47:52 2009 (4A4BAF58)

    Disable AdobeAAMUpdater and Dropbox from starting with Windows, until issue is resolved.

    You should also disable Cyberlink's Richvideo service permanently.

    Corsair Link is having major problems on your system. You should uninstall that software.

    We can also manually remove this unnecessary driver if everything above does not fix sleep:

    rikvm_38F51D56 rikvm_38F51D56.sys Fri Oct 29 06:52:09 2010 (4CCAA759)
      My System SpecsSystem Spec

  6. #736


    Posts : 60
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by MasterChief View Post
    @Rockhound:

    You have a well-known BSOD-causer on the machine (which most definitely can affect sleep too), namely:

    vdrive vdrive.sys Wed Aug 29 23:06:04 2012 (503ED89C)

    Uninstall DVDFab Virtual Drive and replace only with latest PowerISO.

    These drivers are too old and will affect sleep:

    SiLib SiLib.sys Thu Jul 15 18:08:26 2010 (4C3F86DA)
    SiUSBXp SiUSBXp.sys Thu Jul 15 18:27:13 2010 (4C3F8B41)

    Update to ~2013 drivers or newer. If there is no update, uninstall. If it belongs to hardware, uninstall and remove hardware (if no update.)

    Update Logitech game panel software: LGPBTDD.sys Wed Jul 01 19:47:52 2009 (4A4BAF58)

    Disable AdobeAAMUpdater and Dropbox from starting with Windows, until issue is resolved.

    You should also disable Cyberlink's Richvideo service permanently.

    Corsair Link is having major problems on your system. You should uninstall that software.

    We can also manually remove this unnecessary driver if everything above does not fix sleep:

    rikvm_38F51D56 rikvm_38F51D56.sys Fri Oct 29 06:52:09 2010 (4CCAA759)

    vdrive vdrive.sys Wed Aug 29 23:06:04 2012 (503ED89C)

    Uninstall DVDFab Virtual Drive and replace only with latest PowerISO.
    DVDFab Virtual Drive uninstalled. Did not install PowerISO at this time.

    These drivers are too old and will affect sleep:

    SiLib SiLib.sys Thu Jul 15 18:08:26 2010 (4C3F86DA)
    SiUSBXp SiUSBXp.sys Thu Jul 15 18:27:13 2010 (4C3F8B41)

    Update to ~2013 drivers or newer. If there is no update, uninstall. If it belongs to hardware, uninstall and remove hardware (if no update.)
    It looks like this is related to a Silicon Labs USB controller. I went to their website and downloaded and installed what appeared to be the latest USB drivers.

    Update Logitech game panel software: LGPBTDD.sys Wed Jul 01 19:47:52 2009 (4A4BAF58)
    This one is interesting. According to Logitech, they no longer use the game panel software. The game panel software has been replaced/integrated with the Logitech Gaming Software. I downloaded and installed the latest version of this software.

    Disable AdobeAAMUpdater and Dropbox from starting with Windows, until issue is resolved.
    Both AdobeAAMUpdate and Dropbox have now been disabled.

    You should also disable Cyberlink's Richvideo service permanently.
    Cyberlink's Richvideo service has been disabled.

    Corsair Link is having major problems on your system. You should uninstall that software.
    Corsair Link has been uninstalled.

    In addition, I went to the ASUS website and made sure that the chipset, LAN, and audio drivers were updated. If any were out of date, I downloaded and installed the newest drivers. Also, I re-ran the SF Diagnostic Tool and have attached an updated file. Please take a look and let me know if you see anything else.
    Windows 8.1 refuses to sleep Attached Files
    Last edited by Rockhound; 11 Feb 2014 at 20:16.
      My System SpecsSystem Spec

  7. #737


    I'm up for an analysis as well if you can cope.
    Windows 8.1 refuses to sleep Attached Files
      My System SpecsSystem Spec

  8. #738


    Posts : 6
    Windows 8.1


    Quote Originally Posted by Rockhound View Post
    Update: Well, I unfortunately have some bad news to report. After nearly a week of running solid, the testing rig with Update 1 has now stopped sleeping on a timer. I'm now having exactly the same problems as my main computer with Windows 8.1 on it. It is certainly an interesting quirk. After a lot of trial and error today, it seems that running the computer for about 3 to 4 hours constant will cause it to stop sleeping. Unplugging the ethernet cable (or just disabling the network) will allow the computer to resume sleep again. Plugging the cable back in (or enabling the network) prevents the computer from sleeping. Could this be a driver issue? If so, I'm not sure what to do, as I've got the most recent driver from the manufacturer, and it doesn't look like they are updating it any time soon (the last update was in 2011). Also, it's difficult to assume that it is a driver issue when this same observation is made on all four of the computers in our house, each with completely different hardware which ranges from as old as 7 years ago to as recent as last year.

    I apologize profusely for getting everyone's hopes up, including mine. Maybe this will teach me to not jump to conclusions and be more patient with testing. Sorry again.
    are you sure it completely refused to sleep? Because there was an instance for me where it was Windows Update running in the background preventing it from sleeping. In either scenario where sleep works or where it definitely doesn't work, I've found that sleep doesn't follow the timer that closely in Win 8.1.
    Btw, in your case with 3-4 hrs running constantly did the comp ever enter hibernation? Cuz that's what causes my comp to start insomnia. As long as I stay away from hibernate it sleeps fine. But when the problem appears disconnecting from the internet fixes mine as well.
      My System SpecsSystem Spec

  9. #739


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by linw View Post
    I'm up for an analysis as well if you can cope.
    Surely, a power-related driver that needs an update:

    AsIO AsIO.sys Mon Aug 23 21:53:02 2010 (4C7325FE)

    Vists ASUS' site for your motherboard. Downloads/Utilities section. Install latest ATK package. If Windows 8 doesn't have latest, look to Windows 7 instead.

    Update your Realtek PCI-e LAN driver:

    Realtek

    Uninstall (or if portable version, just delete its folder) CPU-Z:

    Code:
    start             end                 module name
    fffff800`02839000 fffff800`02841000   cpuz132_x64   (deferred)             
        Image path: cpuz132_x64.sys
        Image name: cpuz132_x64.sys
        Timestamp:        Thu Mar 26 19:17:23 2009 (49CC0D03)
        CheckSum:         0000A01B
        ImageSize:        00008000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Use only latest version found on their website.

    Not sure what these startup items are, but I would delete or disable:

    Install LastPass IE RunOnce c:\progra~2\common~1\lpunin~1.exe -p -name=lastpass -ffuuid support@lastpass.com Public Common Startup


    Install LastPass FF RunOnce c:\progra~2\common~1\lpunin~1.exe -q -name=lastpass -ffuuid support@lastpass.com Public Common Startup

    What's my computer doing c:\progra~2\what's~1\whatsm~1.exe /fromautostart Public Common Startup (<<< I would uninstall entire software.)


    These startup items could be affecting:

    PureSync "c:\program files (x86)\puresync\puresynctray.exe" Godzilla\Lin Startup

    swg "c:\program files (x86)\google\googletoolbarnotifier\googletoolbarnotifier.exe" Godzilla\Lin Startup

    Classic Start Menu "c:\program files\classic shell\classicstartmenu.exe" -autorun Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run <<< I would uninstall if still necessary, to test.


    I would disable these startup items until issue is sorted:

    Dropbox dropbox.lnk Godzilla\Lin Startup

    JustCloud justcloud.lnk Godzilla\Lin Startup

    Delete this startup item:

    Logitech . Product Registration logitech . product registration.lnk Godzilla\Lin Startup
      My System SpecsSystem Spec

  10. #740


    Posts : 6
    Windows 8.1


    Just want to call out to all ppl with this problem, will your machine go to sleep if you disconnect from the internet? (without disabling any driver, just simply disconnecting). Because if that's the case than it likely has nothing to do with any driver. If I disconnect from wifi, it goes to sleep. If I disconnect from wifi but has usb tethering to my phone's data plan, then it'll still stay awake. So for me it's more about having an active internet connection than any particular driver. BTW my system has complete clean install with no programs.
      My System SpecsSystem Spec

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