Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #711


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    A few more ideas I have at the moment, in general:

    1) If ASUS board, download and install latest ATK package in Downloads/Utilities section. You will probably have to check Windows 7 for latest. (Look at your ASMMAP64.sys driver for the date.)

    2) Again for ASUS board, if you have AI USB charger software, do the same as in 1.

    3) If you are using a mouse and not just a touchpad, even if the mouse stays perfectly still, it can appear to the OS like it is moving. In this case, it would be a mouse issue. To see if this is your problem, set sleep to one minute timer while the system is not actively doing anything, and unplug the mouse.

    4) If you have Bonjour service (mdnsrepsonder.exe) - uninstall/reboot to test.

    5) If you have DaemonToolsLite (major known BSOD causer too) - uninstall and replace with PowerISO.

    6) If you have an external monitor, install the .inf for it.

    7) In Power Plan settings, set it for Multimedia settings - When sharing media: Allow the computer to sleep.

    8) If you are using Homegroup, disable the services and use classic sharing instead, to test.

    9) Someone claims this. I don't know how true or not it is: "All computers that are using HOMEGROUP have to all be on the same HOMEGROUP and have to be properly configured to share something before any of the computers will auto sleep properly."

    If I think of other things, I will say them.
    Last edited by MasterChief; 09 Feb 2014 at 08:15.

      My System SpecsSystem Spec

  2. #712


    Posts : 14
    8.1 Pro x64


    Quote Originally Posted by MasterChief View Post
    A few more ideas I have at the moment, in general:

    1) If ASUS board, download and install latest ATK package in Downloads/Utilities section. You will probably have to check Windows 7 for latest. (Look at your ASMMAP64.sys driver for the date.)

    2) Again for ASUS board, if you have AI USB charger software, do the same as in 1.

    3) If you are using a mouse and not just a touchpad, even if the mouse stays perfectly still, it can appear to the OS like it is moving. In this case, it would be a mouse issue. To see if this is your problem, set sleep to one minute timer while the system is not actively doing anything, and unplug the mouse.

    4) If you have Bonjour service (mdnsrepsonder.exe) - uninstall/reboot to test.

    5) If you have DaemonToolsLite (major known BSOD causer too) - uninstall and replace with PowerISO.

    6) If you have an external monitor, install the .inf for it.

    7) In Power Plan settings, set it for Multimedia settings - When sharing media: Allow the computer to sleep.

    8) If you are using Homegroup, disable the services and use classic sharing instead, to test.

    9) Someone claims this. I don't know how true or not it is: "All computers that are using HOMEGROUP have to all be on the same HOMEGROUP and have to be properly configured to share something before any of the computers will auto sleep properly."

    If I think of other things, I will say them.
    Thanks for that but I've done all of the above and some aren't applicable.

    The rig with sleep issues has no keyboard or mouse attached and no external monitor. It generally sleeps with no ethernet connected and sporadically sleeps with the ethernet connected for a while then will refuse to sleep at all which even a reboot won't fix. This is immediately after a fresh install with nothing installed but updates and current drivers. Every possible option to toggle in the OS has been made (the one's that are obvious and easy to find, none of this diving into the registry bullshit which is way over my head anyway and why should I?)

    So that's it, I'm done, Microsoft are not getting over 200 ****ing percent of what I paid for the POS OS in the first place to tell me how to sort out their ****ing mess.

    **nts
      My System SpecsSystem Spec

  3. #713


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    Masterchief,
    Please review ALL the previous posts on this thread. Everything you just suggested has been brought up before and been shown that they were not responsible for the sleep issue ONCE ALL THE COMMON SLEEP SETTINGS are properly set. Rockhound and I tried damn near everything and my sleep issue was solved after a MS UPDATE. Rockhound's sleep issue was solved after a MS UPDATE.
    Thank you for the list for the folks who missed my two previous lists that had 90% of yours. I just wish that your insistence that we simply are too inexperienced to know that we do not have the latest or correct driver or are running a commonly used program that is causing this issue. If that was the case, 72 PAGES of posts would have probably caught it by now, don't you think?
      My System SpecsSystem Spec

  4. #714


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by linw View Post
    You seem to overlook the situation where many of us have had perfect power management with Win7, then Win8 only for there to be a fail the minute we 'upgrade' to 8.1. As far as we are concerned, the only change was the 8.1 install.
    That's exactly what happened to both my computers; the new HP and the self-built one as well.
      My System SpecsSystem Spec

  5. #715


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by MasterChief View Post
    It was a question that is designed to get results. If you would have answered it, maybe it would have done something to help the situation.

    Just because someone makes an upgrade to an OS does not mean the rest of the system is right for that OS.

    If I see hard data like I keep asking for, this thread will likely get knocked down real quick with solutions. And then if not, only then will you have a new believer.
    My "hard data" for a brand new HP desktop computer and an older self-built desktop computer is that the minute I installed Win 8.1 the computers that slept with Windows 8.0 no longer sleep.

    There can be no more disparity between two computers than this. Yet, the fact is that although both slept before the 8.1 installation, neither would sleep after the 8.1 installation.

    Quite frankly, I don't need any more hard data than that to convince me.
      My System SpecsSystem Spec

  6. #716


    Posts : 60
    Windows 8.1 Pro with Media Center


    Update: Well, I unfortunately have some bad news to report. After nearly a week of running solid, the testing rig with Update 1 has now stopped sleeping on a timer. I'm now having exactly the same problems as my main computer with Windows 8.1 on it. It is certainly an interesting quirk. After a lot of trial and error today, it seems that running the computer for about 3 to 4 hours constant will cause it to stop sleeping. Unplugging the ethernet cable (or just disabling the network) will allow the computer to resume sleep again. Plugging the cable back in (or enabling the network) prevents the computer from sleeping. Could this be a driver issue? If so, I'm not sure what to do, as I've got the most recent driver from the manufacturer, and it doesn't look like they are updating it any time soon (the last update was in 2011). Also, it's difficult to assume that it is a driver issue when this same observation is made on all four of the computers in our house, each with completely different hardware which ranges from as old as 7 years ago to as recent as last year.

    I apologize profusely for getting everyone's hopes up, including mine. Maybe this will teach me to not jump to conclusions and be more patient with testing. Sorry again.
      My System SpecsSystem Spec

  7. #717


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by Rockhound View Post
    Update: Well, I unfortunately have some bad news to report. After nearly a week of running solid, the testing rig with Update 1 has now stopped sleeping on a timer. I'm now having exactly the same problems as my main computer with Windows 8.1 on it. It is certainly an interesting quirk. After a lot of trial and error today, it seems that running the computer for about 3 to 4 hours constant will cause it to stop sleeping. Unplugging the ethernet cable (or just disabling the network) will allow the computer to resume sleep again. Plugging the cable back in (or enabling the network) prevents the computer from sleeping. Could this be a driver issue? If so, I'm not sure what to do, as I've got the most recent driver from the manufacturer, and it doesn't look like they are updating it any time soon (the last update was in 2011). Also, it's difficult to assume that it is a driver issue when this same observation is made on all four of the computers in our house, each with completely different hardware which ranges from as old as 7 years ago to as recent as last year.

    I apologize profusely for getting everyone's hopes up, including mine. Maybe this will teach me to not jump to conclusions and be more patient with testing. Sorry again.
    no need to apologize. I would have come to the same conclusions.
      My System SpecsSystem Spec

  8. #718


    No need to apologise, Rockhound. I am sure most of us were only mildly hopeful as we have suffered so many disappointments in the past! Thank you for trying.

    It does, however, put us all back to square one, though. Ho hum.
      My System SpecsSystem Spec

  9. #719


    Wynona, in my case it is a home built PC and a HP netbook. While they do sleep, I just know they are not right (they take time to act and they sleep during a YT clip).

    This naughtiness can be completely eliminated by stopping the Power service. You would think this fact could lead some clever soul (an MS employee? Nah, surely not!) to make some deductions and diagnoses.
      My System SpecsSystem Spec

  10. #720


    Posts : 60
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by MasterChief View Post
    Quote Originally Posted by mw8t View Post
    Quote Originally Posted by MasterChief View Post

    Install any 3rd party security, any software with optical drive drivers (like Roxio etc...), any Apple software like iTunes, any other 3rd party drivers not to actual hardware?
    Windows 8.1 clean install
    Intel chipset driver
    Realtek PCIe Lan controller
    Windows updates

    =

    SLEEP ISSUES
    Latest bios? Motherboard set well for power options?

    Tool "grab all" zip attached?

    I've seen literally 10s of thousands of machines online, and maybe 2-3 times I have found nothing wrong only. I'm sure there's something not right and if not, then congrats for being part of the small percentage. (Will that something "not right" be the actual cause? Only one way to find out.)

    Even if there is nothing wrong, then you all must have some common denominator besides 8.1. The whole world would be complaining and Microsoft would have fixed it by now because of the whole world complaining. That amount of dissatisfaction in regards to sleep is unseen.

    There would be major articles on the front page of every tech website.
    Masterchief, not to be disrespectful, but I have to disagree with you. You are correct in that this issue isn't prolific enough to be a headline on major tech websites. However, it must be a fairly substantial problem when this thread was started 7 months ago and has been viewed over 112,000 times during that time period. Doing the math, that's over 500 views each day. Also, as so many of us have found out, the topic has been discussed at great length on many other forums and boards. Microsoft did recognize that there was some type of problem and included KB2909528 in the December 2013 Rollup, which seemed to fix a significant part of the problem for many of us. Unfortunately, many of us have found that the fix isn't permanent and after awhile, our computers will no longer sleep on a timer.
      My System SpecsSystem Spec

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