Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #651


    Quote Originally Posted by MasterChief View Post
    Quote Originally Posted by silver102c3 View Post
    Thanks for the welcome, John!
    Count that as +1 from me, too.

    If you run the tool that Brink shows here (even if you have never had a bsod before) - and post the results here - it wouldn't be the most surprising thing ever if I'm able to get you on the right track.
    Thanks for the tip. I ran both tools and here are my results.

    (Edit: I hope I've done this correctly. If I haven't, please let me know!)
    Windows 8.1 refuses to sleep Attached Files

      My System SpecsSystem Spec

  2. #652


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    You're welcome.

    AVG may be playing a role in it. If it was me, I'd try using the removal tool for it, reboot, then set Windows Firewall and Windows Defender to Automatic and start them too, using services.msc.

    Basically, a testing method. Nothing more, nothing less.

    Update the storage driver from Intel.com :

    Code:
    iaStorV      Intel RAID Controller  Kernel        4/12/2011 2:48:16 AM
    Install the latest Toshiba Value Added Package for your model, in an attempt to update these drivers:

    Code:
    TVALZ        TOSHIBA ACPI-Based Val Kernel        7/26/2012 7:23:25 AM  
    TVALZFL      TOSHIBA ACPI-Based Val Kernel        7/22/2012 6:29:07 AM
    and update this driver for sure:

    Code:
    WDC_SAM      WD SCSI Pass Thru driv Kernel        4/16/2008 4:39:08 PM
    WD Support / Downloads / Select Product
      My System SpecsSystem Spec

  3. #653


    Quote Originally Posted by MasterChief View Post
    You're welcome.

    AVG may be playing a role in it. If it was me, I'd try using the removal tool for it, reboot, then set Windows Firewall and Windows Defender to Automatic and start them too, using services.msc.

    Basically, a testing method. Nothing more, nothing less.

    Update the storage driver from Intel.com :

    Code:
    iaStorV      Intel RAID Controller  Kernel        4/12/2011 2:48:16 AM
    Install the latest Toshiba Value Added Package for your model, in an attempt to update these drivers:

    Code:
    TVALZ        TOSHIBA ACPI-Based Val Kernel        7/26/2012 7:23:25 AM  
    TVALZFL      TOSHIBA ACPI-Based Val Kernel        7/22/2012 6:29:07 AM
    and update this driver for sure:

    Code:
    WDC_SAM      WD SCSI Pass Thru driv Kernel        4/16/2008 4:39:08 PM
    WD Support / Downloads / Select Product
    I've managed to do everything except update the storage driver. I know that the SES driver for my WD external HD was causing some issues as it often used to cause a message to come up in the Action Centre. I got that installed and working, but the Toshiba Value Added Package appears not to be much more up to date than what was in there before (release date of the 64-bit package was Sept 2012, I installed it anyway). Still nothing. I am not entirely sure how to go about updating the RAID controller. Computer still goes to sleep without any issues whatsoever as long as it's not plugged into the mains.
      My System SpecsSystem Spec

  4. #654


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    Hiyo Silver,
    You are working hard on this! My gut feeling is that this is STILL a setting issue. There was usually a setting somewhere when I used laptops for work that would keep the laptop running as long as it was plugged in. Of course that was years (and years) ago. Check the laptops BIOS settings to see if there is anything in there about power settings. It just sounds so suspicious that the laptop sleep is so slaved to the power cord.
    Also, please update your system specs (part of your profile) to show what the brand and model number of your laptop is so I can look over the owners manual...
    Glad to have you aboard!
      My System SpecsSystem Spec

  5. #655


    Posts : 1
    Windows 8.1 Pro x64


    Silver...
    Under multimedia in the advanced setting of your power profile, maybe make sure that it is not set to Away Mode...


    Sorry if it's already been covered... I'm just jumping in here for issues of my own....
      My System SpecsSystem Spec

  6. #656


    Quote Originally Posted by johnpombrio View Post
    Hiyo Silver,
    You are working hard on this! My gut feeling is that this is STILL a setting issue. There was usually a setting somewhere when I used laptops for work that would keep the laptop running as long as it was plugged in. Of course that was years (and years) ago. Check the laptops BIOS settings to see if there is anything in there about power settings. It just sounds so suspicious that the laptop sleep is so slaved to the power cord.
    Also, please update your system specs (part of your profile) to show what the brand and model number of your laptop is so I can look over the owners manual...
    Glad to have you aboard!
    Well, I'm a real troubleshooter and I... how does the rest of the song go? Looking out for #1... haha. Anyway, I did examine the BIOS settings and didn't find any kind of setting that doesn't also appear in the Windows control panel that would pertain to this issue. Everything looked normal, as far as I could tell.

    I suppose I should qualify my earlier statement. If the laptop is set to sleep automatically after a certain period of time, it will do so whether it's plugged in or running on battery. The only situation in which it won't sleep is if I command it to do so while it's plugged in, no matter what power actions I set to "sleep" (power button, closing the lid etc.) I can easily unplug the power cord, put the computer into sleep mode and then plug it back in and it's none the wiser for what just happened (as in, it doesn't wake up). My old laptop (also a Toshiba, running Vista) never liked going to sleep (automatically or manually) while a network cable was plugged in, but that computer was able to log off, enter sleep mode, and remain in that state for a few seconds before coming back to life, whereas this laptop won't even log me off. That being said the network connection was the first thing I suspected!

    Quote Originally Posted by DawgBone View Post
    Silver...
    Under multimedia in the advanced setting of your power profile, maybe make sure that it is not set to Away Mode...


    Sorry if it's already been covered... I'm just jumping in here for issues of my own....
    I checked the multimedia settings. I hadn't noticed Away Mode before (actually had never heard of it until you mentioned it), but it is definitely disabled.
      My System SpecsSystem Spec

  7. #657


    Posts : 102
    Windows 8.1 Pro x64


    Quote Originally Posted by Karl55 View Post
    My attemps were successful so far. Maybe other PCs are in a more fragile situation - anyway: working on a complex technical product should always be done carefully.
    Hi Karl,
    how have you (and your computer) been so far? Is your solution still working fine? Have you been able to work out a permanent fix by task-scheduling the restart of that NLA service?

    What about the others, has anybody else been successful with Karl's attempt?

    I'm getting impatient with that issue and would be keen to try your suggestion. There's been talk about Windows 9 in the news lately and they still can't get 8.1 to work properly - no updates, nothing - and it's just very basic functionality we're talking. I already have a Mac laptop alongside my self-built PC - I might consider moving to Mac completely by the time Win 9 hits the shelves.

    Cheers,
    Steve
      My System SpecsSystem Spec

  8. #658


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by Steve06 View Post
    There's been talk about Windows 9 in the news lately and they still can't get 8.1 to work properly - no updates, nothing - and it's just very basic functionality we're talking.

    Cheers,
    Steve
    There's a major 8.1 update due out in March.
      My System SpecsSystem Spec

  9. #659


    Posts : 4
    Windows 8.1


    Well the problem came back for me. Yet I finally got rid of it. All three computers have now been upgraded to Windows 7 Premium. God how I missed the simplicity, and the functions of Windows 7. And something I noticed is that when all computers are running off of newer hardware and ssd drives, theres almost no speed difference when booting or snappiness. Windows 7 is just about as fast. And didn't take me as long to set up on all three computers. Part of this is I didn't have to do much for WMC since I didn't have to download it and plug a code in. LOL.

    Another thing I noticed to I went to a friends house last night and his Windows 8.1 machine wouldn't sleep either. It doesn't bother him like it does me but still this is unacceptable. Windows 8 is worse than Vista ever was... LOL
      My System SpecsSystem Spec

  10. #660


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by Hdgamer View Post
    Windows 8 is worse than Vista ever was... LOL
    That's been my experience, at least so far. But actually I never really had the issues most had with vista.

    Other than a little speed and maybe integrated skydrive, I'm struggling to see many perks for a desktop user. Windows 9 is over a year away. I'm thinking the best it can offer is a reversion back to Windows 7 features and bug fixes.
      My System SpecsSystem Spec

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