Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #641


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    NCguy, I l cleared the logs, let the computer sleep naturally, and then took a snapshot after it woke up ( I had to refresh the log). It went to sleep at 6:16 and woke at 6:34. The arning is just the Network card sleeping.

    Click image for larger version

      My System SpecsSystem Spec

  2. #642


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by sportsman View Post
    I see that Microsoft has a few updates for windows 8.1. Are we going to have any luck??
    see post 615-621 update discussed there.

    EDIT: Ignore the post reference. I didn't realize you were referring to today's updates. I hadn't received them at the time of your post.
    Last edited by NCguy; 14 Jan 2014 at 19:18.
      My System SpecsSystem Spec

  3. #643


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    Latest updates that were installed today 2014-01-14:

    KB2904440 Service stack update.

    Issue 1

    Consider the following scenario:
    • You enable a Windows feature.
    • You install an update for the feature.
    • You optimize Windows either by using Windows Maintenance to perform the optimization automatically, or by using the dism /startcomponentcleanup command to perform the optimization manually.
    • You disable the feature.
    • You try to install a later update for the feature.

    In this scenario, the installation fails, and you receive the ERROR_INVALID_PARAMETER error code.Issue 2

    Assume that you install a driver update from Windows Update for a device that uses third-party drivers. After the update is installed, only some files for the device are updated.Issue 3

    Assume that an unanticipated power loss occurs while you are using the dism /startcomponentcleanup command to optimize Windows. After you restore power to the computer, some files become invalid. Issue 4

    Assume that you install a servicing stack update that requires you to restart the computer. Before you restart it, you may find multiple install attempts for the servicing stack update in the Windows Update history.

    KB2912370 Issues with MS Store


    • Faster Windows Store launch time on Surface RT.
    • Fixes an issue in which the fresh apps in the Windows Store Live Tile do not match the apps in the Spotlight.
    • Fixes an access violation in Windows Store.
    • Fixes an issue in which Windows Store crashes when you change the text or font size from default to larger, or from larger to default.
    • Fixes an "Access Denied" error when you try to access Windows Store.
    • Fixes an issue in which Windows Store crashes when you change the background color.
    • Fixes an issue in which Developer license acquisition fails with a 0xC03F1014 error code.


    KB2917993 (x64) Screen turns black.

    Consider the following scenario:
    • You have a Windows 8.1-based device that has update 2883200 installed.
    • You rotate the device to change the screen orientation to portrait orientation.
    • You put the device horizontally.
    • You restart the device.
    • The screen rotates to landscape orientation when you log on to Windows.

    In this scenario, the screen of the device turns black.

    The rest of the updates are for security or for my Outlook 2013.
      My System SpecsSystem Spec

  4. #644


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by johnpombrio View Post
    NCguy, I l cleared the logs, let the computer sleep naturally, and then took a snapshot after it woke up ( I had to refresh the log). It went to sleep at 6:16 and woke at 6:34. The arning is just the Network card sleeping.

    Click image for larger version
    Click image for larger version

    1. Cleared the system log
    2. Let computer sleep naturally
    3. woke computer
    4. refreshed log
    5. snapped log and posted here

    Notice similarities with yours. just missing kernel power and power-troubleshooter posts to the log. It entered sleep so they had to have occurred, just didn't post. Wonder if I'm facing a re-install?
      My System SpecsSystem Spec

  5. #645


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by NCguy View Post
    Quote Originally Posted by johnpombrio View Post
    NCguy, I l cleared the logs, let the computer sleep naturally, and then took a snapshot after it woke up ( I had to refresh the log). It went to sleep at 6:16 and woke at 6:34. The arning is just the Network card sleeping.

    Click image for larger version
    Click image for larger version

    1. Cleared the system log
    2. Let computer sleep naturally
    3. woke computer
    4. refreshed log
    5. snapped log and posted here

    Notice similarities with yours. just missing kernel power and power-troubleshooter posts to the log. It entered sleep so they had to have occurred, just didn't post. Wonder if I'm facing a re-install?

    I just applied applied the optional rollup update #2911106
    Now I am at least seeing a "kernel-Power" event when the system enters sleep but still no "power-troubleshooter" events

    Click image for larger version

      My System SpecsSystem Spec

  6. #646


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    NC, Sooo, your computer sleeps OK and the only trouble is that you don't have the Power troubleshooter? that is for USB 3.0 devices!

    Click image for larger version

    I don't think you have to do a complete install for this, especially if you do not have USB 3 ports or use them! I am completely flummoxed why the fascination with system logs, heh. I have these errors all over them and I don't care a wit:

    Click image for larger version
      My System SpecsSystem Spec

  7. #647


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by johnpombrio View Post
    NC, Sooo, your computer sleeps OK and the only trouble is that you don't have the Power troubleshooter? that is for USB 3.0 devices!

    I don't think you have to do a complete install for this, especially if you do not have USB 3 ports or use them! I am completely flummoxed why the fascination with system logs, heh. I have these errors all over them and I don't care a wit:
    Sleeps OK? At times . It comes and goes like with everyone else on here. It's been a lot more consistent since I updated my sound driver of all things. At the moment it also doesn't appear to like homegroup much. System sleep is much like a finicky human with a lot of bad mood swings. It's a frustrating moving target at best.

    Not sure what you mean power-troubleshooter is for USB 3.0 devices? Do you mean that it won't post to the log when it enters sleep unless the machine has an active USB 3.0 device attached at the time it enters sleep? I actually didn't have any attached so I just plugged one in and its still not making log entries when it enters sleep. So I guess I'm unclear about the USB 3.0 thing?
      My System SpecsSystem Spec

  8. #648


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    NC, Yeah, I was confused. You said your computer fell asleep and that you took the snapshot after. I took that to mean that it always slept when it should!
    When I expanded the power troubleshooter line in the system logs, it only says that the USB 3.0 port has woken from sleep. My ASUS Z87 Pro has special ports and apps for USB 3 including a charging port, so I doubt that you missing that particular log line means anything.
    As far as I can remember, no one found anything of use in the system logs except one guy who thought 10100 meant something. I played around with it and damn near fatally crashed my computer and, in the end, did not fix sleep.
    You can continue to play with the logs trying to tease out anything useful. You can do what I did and search each line on the web but it led to nothing useful for me.
    I will no longer post in reply to any questions you have about the system logs as I have reached the limit of my knowledge of them and found them to be a dead end. Good luck!
      My System SpecsSystem Spec

  9. #649


    Thanks for the welcome, John!

    I have already tried the things you suggested, and I am aware of the different power profiles available on a laptop as opposed to a desktop (I've used nothing but laptops since 2005, and I just got a new one because I'm anticipating another overseas move later this year). The problem doesn't appear to be correlated with the method used to shut down/hibernate or put the computer into sleep mode (S3), because as long as the computer is plugged in, it won't allow me to put it into sleep mode manually no matter whether I close the lid, select Sleep from the start menu (I use a third-party Start menu, perhaps that contributes to it? But it worked fine with Windows 8... then again, I guess a lot of other things did too!), or set the main power button function to put the computer to sleep. I have tried disabling both hybrid sleep and hibernate, to no avail. Also the behaviour is the same whether I'm logged in to Windows or not. I don't think there's anything I'm missing. I had a look at the BIOS settings and couldn't find anything that appeared to pertain to the issue. At any rate, I'll keep working on it...

    Quote Originally Posted by johnpombrio View Post
    Silver, welcome to the eightforums!
    laptops have a distinct power scheme than do desktops. When you close the lid, it does what its specified in the advanced sleep settings in the power settings. that could include, hibernation, hybrid sleep, sleep, or shutdown according to whether you are on battery or not. You need to read carefully the owners manual to see how you manufacturers have the power settings set up and set it to what you want to happen. Sleep (S3?) is fine if you are plugged in but hibernate/shutdown is best if you are on battery. I don't believe you are having any issue more than proper setting of the power states in the control panel.
      My System SpecsSystem Spec

  10. #650


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by silver102c3 View Post
    Thanks for the welcome, John!
    Count that as +1 from me, too.

    If you run the tool that Brink shows here (even if you have never had a bsod before) - and post the results here - it wouldn't be the most surprising thing ever if I'm able to get you on the right track.
      My System SpecsSystem Spec

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