Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #1271


    Posts : 286
    W8.1 Pro 64


    if we all agree that yours is the longest and you can do it the farthest will you finally be satisfied?

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  2. #1272


    LIVERPOOL, UK
    Posts : 18
    Windows 8.1 (x64)


    Quote Originally Posted by NCguy View Post
    if we all agree that yours is the longest and you can do it the farthest will you finally be satisfied?
    Christ, you really don't know when to shut up do you!
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  3. #1273


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by Wynona View Post
    Quote Originally Posted by soulrebelno1 View Post
    Hi all,
    This problem seems epic to say the least, 125 pages and counting!

    I had the exact same problem on my brand new Samsung laptop running Windows 8.1 (x64) which refused to display the screen saver or to go into sleep mode, but, after a lot of frustration, I've finally fixed the problem on my machine.

    First of all - Windows 8.1 is not the problem - I can't stress that enough; all the screen savers work and so do all the power options, the problem on my machine was caused by some buggy software.
    This is only one computer having the sleep problem. No one solution has ever worked for those whose computers finally sleep properly! Neither will your solution because of its very nature. Software is only one of many causes.

    If Windows 8.1 is not the problem, why is it that the December update fixed the sleep issue for a number of users, myself included?

    Quote Originally Posted by soulrebelno1 View Post
    I had searched high and low for days for an answer and had wasted hours because of really bad advice from people who just guessed at what was causing the problem but had not bothered to test their theories. In one case a so called self-appointed computer 'guru', advised people that there was no fix and to wait until Microsoft had sorted the problem out in some future update, well you'll be waiting a long time for that to happen. Worst of all is the reply from a so called Windows Support Engineer who said that: "screen savers do not work on Windows 8", I kid you not, read it here: Screensaver is not working in WIN 8 - Microsoft Community. I think Microsoft's attitude has been really poor over this issue, and if that's the standard of advice from their engineers, God help us all!
    Pretty harsh words, there podnah. If it weren't for the "gurus" here, who did bother to test their theories, BTW, some of us would still be searching for an answer. Some solutions work, but have drawbacks. Sometimes those drawbacks aren't as important as getting the system to sleep. No one has claimed they're permanent solutions! Some solutions work for an hour, a day, three days, etc., and then the system's back to having insomnia. When this happens, we've been told about it! Oh, and BTW, we learned early on to say, "I think" and "this may work", etc. We're still searching for a permanent solution.

    You've given the Microsoft Software Engineer a bad rap here, Rebel. He said,As per the given description, screen savers do not work on Windows 8. The key words here are: "per the given description"! IOW, he 's repeating the complaint, not saying screensavers don't work in Windows 8!



    Most of the "gurus" here would have checked whether the OKI software would work with Windows 8; I take it you did not. At least you've learned to test the updated drivers/software.



    You're asking people to mess around with something even the most technical of us would be loath to enter, let alone advise others to do it. Sure, if I were told only to go in and check out what was using the most resources and then uninstall that program, OK, I would do that, but copy and paste something into my control panel? Uh Uh!

    DO NOT TRY THIS AT HOME! COPYING AND PASTING TO THE CONTROL PANEL IS JUST SCARY, TO SAY THE LEAST! IF YOU AREN'T A QUALIFIED TECHNICIAN, YOU MAY DO SOMETHING THAT GRAMMA'S LYE SOAP WON'T TAKE OFF!

    Quote Originally Posted by soulrebelno1 View Post
    When researching this problem I came across a couple of people have said they have had a problem with Logitech Solar 1.10 software (Logitech Solar Keyboard), it would keep checking for the battery status so the computer would not go into idle mode. Other people said they had had trouble with Network adaptors, once they unplugged the cable everything was okay. I was told that removing my 'Home Group' would definitely cure the problem, so I did - it had no effect whatsoever - other 'great' piece of advice from a so called computer guru!
    Looks like you didn't read far enough . . . Mostly it's the unifying receiver that seems to cause problems; however, the solar app isn't off the hook either. I have the Logitech Unifying Receiver for my Wave set, and have no sleep issues. Go figure. Jury's still out on that one. Also, it looks like (to me) the solar keyboard is mostly for gamers.

    Unplugging the network adapter does work in some instances, not all. Removing Home Group worked for some, but not all. People have been forewarned that these solutions aren't infallible.

    Quote Originally Posted by soulrebelno1 View Post
    IN A NUTSHELL
    Try checking if there are any background processes running which stops your computer from going into idle mode, the most likely cause is some software you have installed. Software that controls hardware peripherals, such as wireless keyboards and mice or a printer, they seem to be the most likely cause of the problem.

    It looks like to me that the main problem is caused by buggy software not being compatible with Window 8.1, which is what happened in my case. Anything which stops your computer from going into idle mode will stop the screen saver and power options from kicking-in. As I said previously, it's not a bug in Windows 8.1.

    Check for those background processes!

    Hope it helps.
    This is the advice you should have given in the first place, rather than denigrate those following this thread and who have done their dead level best to help find a solution to this problem, as well as a certain Microsoft Software Engineer who only repeated a complaint!

    Bottom line: I know I sound harsh, but quite frankly, your indictment of those attempting to help makes me angry! I try to help out where I can, and sometimes I make a difference; other times not. However, if I were faced with very many attitudes such as yours, I might be tempted to just back out and use my time elsewhere.
    when did eightforums helpers start dissection other helpers post in this manner ,none of us have an answer to sleep issues on everyone computer and we likely never will ,soulrebelno1 has shared with us what fixed his ,and he doesn't think its a win8.1 issue so be it and I for one will never blame it on a win8.1bug until everyone with 8.1 has the sleep issue
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  4. #1274


    Posts : 149
    Windows 7 Home Premium on 2 Windows 8.1 on 1


    Quote Originally Posted by soulrebelno1 View Post
    The post advised people to check the background processes on their computer as 3rd party software might be the problem on their system. If the user installed the software in the first place then surely they can remove it, what's so technical about that? I advised users to search for the application and I also stated not remove any Windows system files or shut any Windows processes down.

    I still stand by what I've said: Windows 8.1 does not have a screen saver or a power plan bug, it's 3rd party software that's the problem, that's why I recommended doing a simple background resources check in using the Resource Monitor in Windows. As I've stated, I've tested my machine repeatedly, and it's now running perfectly, there were no bugs in the Windows OS.

    Many people, myself included, have had the sleep issue with out of the box computers. In my case all I did was update my Windows 8 machine and install 8.1 and I had a sleep issue. No third party software installed.

    So how does that effect your theory? For you removing third party software fixed your sleep problem. That doesn't mean that it is the cause of everyone's issue. People have solved their sleep issue by disabling IPV6, leaving a Homegroup, signing in with a Local account etc. For many others these same solutions don't work. Just like yours won't work for everyone.

    As to is there a "bug" in 8.1 causing the sleep issue? Based on my experience, yes.
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  5. #1275


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    Whoa! Folks, chill a bit, eh? First, before you declare a particular fix or possible line of inquiry on this post, you should really READ THE ENTIRE SET OF POSTS, all 1273 of them! It is a pain and time consuming but very enlightening. For instance, the absolutely first post here states that the sleep issue with (long gone) original poster started when he upgraded to Win8.1. I too found that the sleep suddenly stopped when I installed the Win8.1 update, but only on one of my 4 computers, one which is identical in hardware to my problem machine except for the Graphics card being EVGA GTX 680 on one and 780 on the other.

    Next thing is to note that the problem is extremely rare. Out of the millions of computers out there, only a few hundred of them have an issue with sleep (at least the ones that have posted about it anyways.). It can also be very intermittent with sleep working for days after a reboot only to start acting up again (a real son a bitch that turns out to be!)

    As for a driver or software being the sole reason for the computer not sleeping is perfectly possible, but dozens of folks have been trying for months to figure out which one will fix all the computers. No fix has been found. Occasionally, someone will come up with a fix for their machine but that does not work for others or the sleep issue comes back after a while.

    Finally, I found that a completely fresh install of Win8.1 failed to sleep with nothing more than just MS installed software and updates. No other stuff installed and all USB peripherals removed except for mouse and keyboard (which I tried another completely different brand for each with no luck). Another head slapper.

    I have a perfectly working fix now that some other poster found in a program called Standby Helper. It fixed my machine but only a couple of others here. So there is at least TWO issues at the minimum.

    It is the intermittent nature of a sleep issue that is the real question here. How could a driver, BIOS, or piece of software decide to work for either a short while or for days then suddenly decide that it will prevent the computer from sleeping?

    If you think you have a possible line of attack, please, please read the posts. Chances are that someone has already gone that route and come up empty. Drivers and software has been tried here dozens of times with no one actually pinning it down. It is not enough to blame programs or drivers unless you can show that you have found a SOLUTION THAT WORKS or a valid line of attack that has yet to be tried. That is the goal, that is why we post here and keep reading other posts, to find a solution.
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  6. #1276


    I don't agree with the part "is really rare" itīs not. But most people do not notice or simply don't care.

    As soon as i've updated to 8.1 the first time, i've noticed the problem.

    The random sleep issue is not rare
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  7. #1277


    Well said, John. Good to see the bucket of cold water!!
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  8. #1278


    Quote Originally Posted by orbitalfenestra View Post
    I don't agree with the part "is really rare" itīs not. But most people do not notice or simply don't care.

    As soon as i've updated to 8.1 the first time, i've noticed the problem.

    The random sleep issue is not rare
    I'm inclined to agree. I have stated earlier that there must be HEAPS of users like most of the 'ordinary' users I know who don't use sleep. They shutdown when done, not sleep. These people won't know whether sleep works or not.

    Many others are buying laptop, now, so their sleep is usually initiated by the lid switch so they also don't test the time-out mode, either.

    I live in dread having someone I support asking me to fix their sleep problems!! Luckily no one has yet.

    We can't know the relevant numbers but my point is we can't really extrapolate from complaining forum users.
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  9. #1279


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    Folks,
    Doing a quick search tonight pulled up this page:

    Fix: Sleep Mode not working in Windows 8.1

    I needed to use Control Panel instead:

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Click image for larger version


    The first error I got was that screen saver was enabled, which I then enabled then disabled. The hard drives need to sleep before the computer sleeps. As for the "preferred time" error message, ignore it. Just set the time for display before the sleep and the hard drives power down before the sleep.

    Guess what? My computer now sleeps without Standby Helper. I have my fingers crossed. Could it be this simple a fix?

    EDIT:2014-05-06 Did not fix the sleep problem.
    Last edited by johnpombrio; 06 May 2014 at 19:31.
      My System SpecsSystem Spec

  10. #1280


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by johnpombrio View Post
    Folks,
    Doing a quick search tonight pulled up this page:

    Fix: Sleep Mode not working in Windows 8.1

    I needed to use Control Panel instead:

    Click image for larger version

    Click image for larger version

    Click image for larger version

    Click image for larger version


    The first error I got was that screen saver was enabled, which I then enabled then disabled. The hard drives need to sleep before the computer sleeps. As for the "preferred time" error message, ignore it. Just set the time for display before the sleep and the hard drives power down before the sleep.

    Guess what? My computer now sleeps without Standby Helper. I have my fingers crossed. Could it be this simple a fix?
    I hope that does it for you. These type of fixes though seem like the kind that don't stick very long. Hopefully not though in your case.
      My System SpecsSystem Spec

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