Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #1221


    Posts : 2
    Windows 8.1 x64 PRO


    I've been wrestling with this Sleep issue with my new build.. Running an Asus Z-87 PRO motherboard (C2 Stepping) with i7-4770K @ 4.4Ghz , 16GB RAM, GTX 780 OC (Asus) Video card (fairly high end)..

    I believe the main culprit is Windows 8.1 Pro,.. but secondarily the Asus Z87-PRO Motherboard. I also work as a Network Engineer and these issues *usually* don't take more than an hour or so at best of changing options, settings.. BIOS flash(s), etc.

    This time it's taken my efforts off and on for weeks with no luck,.. even completely disabling my Ethernet, Bluetooth, and Wireless built-in adapters.

    I *FINALLY* Got it to sleep, and STAY asleep.

    My issue wasn't that it wouldn't go into sleep mode.. It would,.. but it would stay there from 5 seconds to every now and then 4-5 minutes then boot right back up.

    Anyhow to cut to the chase.. I ended up going into my Primary Ethernet controller properties and disabled ARP, and NS requests, EEE,.. and all Wake on LAN options.. (Magic Packet, Pattern Match, and Magic Packet from POS).

    I think a picture works better .. So I unchecked these options and problem is solved. (For my uses on this machine.)

    This is one LONG thread, so hopefully this contributes.. and likely has been stated elsewhere --



    Direct link to image to see it in a larger size:

    View image: sleep fix win 8

    Take care,

      My System SpecsSystem Spec

  2. #1222


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by ewtaylo View Post
    @John / @ Wynona-

    Apologies, I obviously did not do a good job of explaining myself. The issue I am talking about with @BazzaG specifically revolves around the "Intel USB 3.0 Extensible Host Controller - 0100" hardware that some manufacturers utilize to implement their USB 3.0 ports.

    Can either of you use the Device Manger to confirm that you have this hardware? It would be interesting to hear that someone with this specific hardware is not having sleep issues under 8.1.

    @BazzaG - I also had to change my Wake on LAN to "Magic Packet" only. If I left the general "Allow LAN to wake" I would see the same issue that you describe.
    OK, I'm home and here's what I show, which I expected since my CPU is AMD and in direct competition with Intel:

    Click image for larger version
      My System SpecsSystem Spec

  3. #1223


    Quote Originally Posted by ewtaylo View Post
    @John / @ Wynona-

    Apologies, I obviously did not do a good job of explaining myself. The issue I am talking about with @BazzaG specifically revolves around the "Intel USB 3.0 Extensible Host Controller - 0100" hardware that some manufacturers utilize to implement their USB 3.0 ports.

    Can either of you use the Device Manger to confirm that you have this hardware? It would be interesting to hear that someone with this specific hardware is not having sleep issues under 8.1.

    @BazzaG - I also had to change my Wake on LAN to "Magic Packet" only. If I left the general "Allow LAN to wake" I would see the same issue that you describe.
    My Asus G75VW came with win 7 hp 64bit, and I used the Intel USB 3.0 Drivers. After Clean Installing Win 8.1 I just use the Window driver with no issues
      My System SpecsSystem Spec

  4. #1224

    I got mine fixed


    Your not going to believe this, but I have my computer fixed where it will now go to sleep and it will activate the Screen Saver. I was working with HP, as that is what I have, and one of their suggestions, in a very long list, was to use the original Keyboard and Mouse that came with the Computer.

    As I still had them, I unplugged my Logitech Unifying Receiver for the Keyboard and Mouse, all of a sudden the Screen Saver cut in and a short time later it went to sleep.

    I have tried this numerous times and it always was the same. Disconnect the unifying receiver and it would do what it is supposed too. If I plug the Logitech Unifying Receiver in, then it will not go back to sleep.

    I am not totally sure it is their equipment all of the time, because I have a Logitech Unifying Receiver, with a different mouse for my Laptop and it has never ever caused me a problem. So I would have to suspect it is a combination of drivers causing the issue.

    FYI
      My System SpecsSystem Spec

  5. #1225


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by sportsman View Post
    Your not going to believe this, but I have my computer fixed where it will now go to sleep and it will activate the Screen Saver. I was working with HP, as that is what I have, and one of their suggestions, in a very long list, was to use the original Keyboard and Mouse that came with the Computer.

    As I still had them, I unplugged my Logitech Unifying Receiver for the Keyboard and Mouse, all of a sudden the Screen Saver cut in and a short time later it went to sleep.

    I have tried this numerous times and it always was the same. Disconnect the unifying receiver and it would do what it is supposed too. If I plug the Logitech Unifying Receiver in, then it will not go back to sleep.

    I am not totally sure it is their equipment all of the time, because I have a Logitech Unifying Receiver, with a different mouse for my Laptop and it has never ever caused me a problem. So I would have to suspect it is a combination of drivers causing the issue.

    FYI
    Sportsman, I have an HP 500-056 Desktop with the Logitech keyboard/mouse set with the unifying Receiver (K350 Keyboard and M510 Mouse) and my system goes to sleep just fine. I've had it activated for some time and proved myself wrong when I thought the screen saver would prevent sleep; it doesn't.

    I am really dumbfounded that HP/Microsoft would make such an error in that you're not allowed to use one of the most popular brands of keyboards and mice. It just won't compute. I could see Microsoft, but HP? Surely they would work with Logitech on this one!

    Have you possibly updated the drivers for your Logitech mouse/keyboard/unifying receiver? I've done that for the NumLock problem I have, but had no changes. However, I did it while still running Windows 8, so, maybe it could work in your situation . . .?

    You say you were working with HP; as in actually working with tech support, or participating in the forums?
      My System SpecsSystem Spec

  6. #1226

    windows 8.1 now has screensaver working and goes to sleep


    Hi Wynona. Yes all the drivers have been updated for the Logitech unifying receiver, the keyboard which is a Logitech MK750 and the mouse is Logitech M705.

    Here is the link to the thread I was on, in case somebody wants to see what has happened so far. I still have a problem with Bluetooth not connecting, but that is a different issue. Thought maybe it would work after removing the unifying receiver, but not so.

    bluetooth, Sleep and Screensaver not working - HP Support Forum - 3806430
      My System SpecsSystem Spec

  7. #1227


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by sportsman View Post
    Hi Wynona. Yes all the drivers have been updated for the Logitech unifying receiver, the keyboard which is a Logitech MK750 and the mouse is Logitech M705.

    Here is the link to the thread I was on, in case somebody wants to see what has happened so far. I still have a problem with Bluetooth not connecting, but that is a different issue. Thought maybe it would work after removing the unifying receiver, but not so.

    bluetooth, Sleep and Screensaver not working - HP Support Forum - 3806430
    Yeah, when I look at bluetooth, it just chases its tail and never finds anything, although I'm pretty sure my DVD is bluetooth.
      My System SpecsSystem Spec

  8. #1228


    Posts : 102
    Windows 8.1 Pro x64


    Quote Originally Posted by sportsman View Post
    Your not going to believe this, but I have my computer fixed where it will now go to sleep and it will activate the Screen Saver. I was working with HP, as that is what I have, and one of their suggestions, in a very long list, was to use the original Keyboard and Mouse that came with the Computer.

    As I still had them, I unplugged my Logitech Unifying Receiver for the Keyboard and Mouse, all of a sudden the Screen Saver cut in and a short time later it went to sleep.

    I have tried this numerous times and it always was the same. Disconnect the unifying receiver and it would do what it is supposed too. If I plug the Logitech Unifying Receiver in, then it will not go back to sleep.

    I am not totally sure it is their equipment all of the time, because I have a Logitech Unifying Receiver, with a different mouse for my Laptop and it has never ever caused me a problem. So I would have to suspect it is a combination of drivers causing the issue.

    FYI
    @sportsman & winona:
    Would your conclusion also apply to wired Logitech material, e.g., a USB Logitech keyboard, as in my case? In other words, do you think all kind of Logitech material is incompatible with Win 8.1 sleep?
      My System SpecsSystem Spec

  9. #1229


    No I wouldn't think that it all Logitech equipment wouldn't be compatible with windows 8.1. I have a different unifying receiver, and different mouse version which is still Logitech, on my Laptop and it works very good. Only difference between the two is my Laptop is running windows 8.1 Pro, where my desktop, the one I am having trouble with it just the basic 8.1.
      My System SpecsSystem Spec

  10. #1230


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by Steve06 View Post
    @sportsman & winona:
    Would your conclusion also apply to wired Logitech material, e.g., a USB Logitech keyboard, as in my case? In other words, do you think all kind of Logitech material is incompatible with Win 8.1 sleep?
    I think you may have misread my post, Steve, since I have the Logitech Wave set and have no problems with sleep; it is not incompatible with Windows 8.1/Update. Basically, since Sportsman had to unplug his unifying receiver to get his computer to sleep, and mine sleeps fine with it plugged in and working, there's no conclusion to be drawn unless it's that not all Logitech stuff works with Windows 8.1.

    I haven't a clue as to what may happen with wired Logitech keyboards, as I've never used one.

    BTW, just for grins,

    @ Sportsman, plug the unifying receiver back in, then try Left Alt+Left Shift+NumLock and when asked if you want to use mouse keys, click yes.

    @ Steve, try Left Alt+Left Shift+NumLock and when asked if you want to use mouse keys, click yes.

    Because Sportsman's unifying receiver has to be unplugged to let the computer sleep, it may be tied to my NumLock problem (NumLock not turned on at bootup) that was solved with Left Alt+Left Shift+NumLock, although I had no problems with sleep.

    Yup, stranger things have happened . . .
      My System SpecsSystem Spec

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