Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #1191


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    BaazaG, I feel your pain. After an update in Dec by MS, my computer sleep issues seemed to have been fixed. After the Win8.1.1 update (which I downloaded early,) the intermittent sleep started up again. There is a program called Standby Helper that I use as a workaround and does the job for me now.

      My System SpecsSystem Spec

  2. #1192


    Posts : 50
    Win8.1-64 Pro


    Quote Originally Posted by Steve06 View Post
    I have never attempted reverting back from an online account to a local user account as some had tried this in the past without lasting success.
    For testing I created a local account side by side with my MS account. My computer sleeps fine when I'm logged in on the local account, as noted in prior posts. The computer also sleeps if I log out to the login screen.

    I would also like to make note again that I have tried a full reinstall of Win8, upgrading from Win7 - then using upgrading to Win8.1 online. I have also tried installing Win8.1 directly with a Win8.1 installation CD I created. None of this testing fixed the problem. I have not tried, as @Wynona did, to upgrade to Win8/.1 from Win7 with a local account only - so I can't share a similar experience. I've always created the MS account during the Win8/.1 installation process.

    Quote Originally Posted by linw View Post
    When I "disconnected the Internet", I unplugged the modem cable from my switch thus leaving the local network intact but just stopping Internet access.
    I tried this as well and it truly seemed to solve the problem after MANY tests. Eventually it went south, though, and I couldn't replicate the "solution" every single time during 1-2 weeks of testing sprints. I also used a packet sniffer and went through tedious amounts of data, shutting down processes and blocking access to various ports to rule out specific processes causing the problem. I spent untold hours in this arena, and even solicited help from people in other forums to go over my packet sniffer logs.

    Quote Originally Posted by sportsman View Post
    does anyone else have similar problems. With the Screen Saver and Bluetooth not working
    I don't use Bluetooth but my screen saver works fine and the monitor goes to sleep when it should.

    @Wynona
    I see you already came to the same conclusion I came to long ago about the screensaver interfering, but I did want to let you know that I've used a screen saver since (probably before) Win7 with sleep and didn't have a problem with insomnia until Win8.1. And in 8.1 stopping the screen saver is one of the tests I did, like you, and came to the same conclusion you have. The screensaver doesn't interrupt sleep.
      My System SpecsSystem Spec

  3. #1193


    Posts : 102
    Windows 8.1 Pro x64


    I've been experimenting with StandbyHelper and while my system seems to reach sleep state more consistently than before (it depends a lot on the "idle" threshold settings in StandbyHelper), I've observed the following issues at 2 or 3 occasions: After sleeping for a couple of minutes, it does not seem to switch to hibernation. One time it rebooted, another time it just woke up again. So something must be wrong somewhere. I do not know if it is standbyhelper related, maybe not. After all that fiddling with the system over the last months it's sometimes difficult to tell what broke on the way.

    Can somebody give me a hint how to pinpoint the culprit of these crashs or wake ups while in sleep state? What would I have to look for in event logs, for example?

    Thanks
    Steve
      My System SpecsSystem Spec

  4. #1194


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by Steve06 View Post
    I've been experimenting with StandbyHelper and while my system seems to reach sleep state more consistently than before (it depends a lot on the "idle" threshold settings in StandbyHelper), I've observed the following issues at 2 or 3 occasions: After sleeping for a couple of minutes, it does not seem to switch to hibernation. One time it rebooted, another time it just woke up again. So something must be wrong somewhere. I do not know if it is standbyhelper related, maybe not. After all that fiddling with the system over the last months it's sometimes difficult to tell what broke on the way.

    Can somebody give me a hint how to pinpoint the culprit of these crashs or wake ups while in sleep state? What would I have to look for in event logs, for example?

    Thanks
    Steve
    I'm not using hibernation just sleep and in that move I haven't had any issues. Have you tested sleep as opposed to hibernate to see if it works as expected?
      My System SpecsSystem Spec

  5. #1195


    Posts : 102
    Windows 8.1 Pro x64


    Quote Originally Posted by NCguy View Post
    I'm not using hibernation just sleep and in that move I haven't had any issues. Have you tested sleep as opposed to hibernate to see if it works as expected?
    I'm confused, I thought hibernate is what comes after sleep, at least that's the way I like to have it. So in my case sleep is reached, but not hibernation in the second stage.
      My System SpecsSystem Spec

  6. #1196


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by Steve06 View Post
    Quote Originally Posted by NCguy View Post
    I'm not using hibernation just sleep and in that move I haven't had any issues. Have you tested sleep as opposed to hibernate to see if it works as expected?
    I'm confused, I thought hibernate is what comes after sleep, at least that's the way I like to have it. So in my case sleep is reached, but not hibernation in the second stage.
    I thought sleep keeps your state suspended in ram while hibernate actually images it to the hard drive. Hibernate will survive a complete power off while sleep while not. Hibernate takes much longer to suspend and restore then does sleep.
      My System SpecsSystem Spec

  7. #1197


    Posts : 51
    Windows 8.1.1 PRO 64bit


    As I previously posted last Friday and in the days before my PC suffered from a bad case of insomnia so I went back to shutting down the PC when I went to bed. Yet on Saturday, the PC slept as it should. Once again I shutdown the PC when I went to bed. Come Sunday the PC still continued to go to sleep as specified. So last night I decided to leave the PC on.

    On going to bed I shutdown open pgms, eg. IE, etc.
    Switched off my Logitech wireless keyboard/mouse, unmounted & physically unplugged an external HDD that I'm using to xfer stuff from my old PC.

    I assumed that given the PC had been sleeping OK over the last 2 days that in 30 mins it would also retire for the night.

    When I got up this morning the monitor was "powered off" but the PC itself was wide awake (power light on solid).

    powercfg -lastwake showed:

    Wake History Count - 1
    Wake History [0]
    Wake Source Count - 1
    Wake Source [0]
    Type: Device
    Instance Path: PCI\VEN_8086&DEV_8C31&SUBSYS_85341043&REV_04\3&11583659&0&A0
    Friendly Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
    Description: Intel(R) 8 Series/C220 Series B xHCI HC - 8C31
    Manufacturer: Generic USB xHCI Host Controller


    Besides the Logitech keyboard/mouse & external HDD I have no other USB devices attached !!!!

    If I look at Power-Troubleshooter event log entries the most recent entry is:
    Log Name: System
    Source: Microsoft-Windows-Power-Troubleshooter
    Date: 27/04/2014 10:15:24 pm
    Event ID: 1
    Task Category: None
    Level: Information
    Keywords:
    User: LOCAL SERVICE
    Computer: BazzaG_PC_01
    Description:
    The system has returned from a low power state.

    Sleep Time: ‎2014‎-‎04‎-‎27T12:07:44.686952800Z
    Wake Time: ‎2014‎-‎04‎-‎27T12:15:13.711597200Z

    Wake Source: Device -Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

    So it would appear that the PC never went to sleep at all. The date & time in the Date field above is correct, I had been watching the TV and 10:15pm is shortly after the TV show finished. I also woke the PC briefly at 08:53pm.

    However, I have no idea how to read the "Sleep Time" & "Wake Time" values as the times shown above don't match the Date field. Would they be UTC time?

    In the BitDefender Auto-update log it showed it called home every hour to check for AV signature updates.

    At 4:08am Windows Error Reporting wrote a App event log entry, CAPI2 updated a digital certificate, Windows Time server updated the PC time, amongst other event log entries written during the night.

    What I really DON'T understand is that during the day this PC has slept for hours and at no time did I notice it wake up.

    Looking on the internet I can find heaps of posts on various forums whose Win8.x PC's also have sleep issues.

    I found references to "Sleep Return Timeout for Unattended Wake Up" but these options do not exist in any of the Power plans on my Win 8.1.1 PC. So I D/L'd the reg files Brink posted here:

    Power Options - Add "System unattended sleep timeout" - Windows 7 Help Forums

    We'll see if that changes anything.
      My System SpecsSystem Spec

  8. #1198


    @Gork - wow, you have certainly spent a LOT of time on this. I wondered about packet sniffers to try to see why a MS account kept my machine awake. After reading your post, I won't even think about it!! Thanks for reporting. Mine is still OK on a local account but I will see whether it stays that way over time.

    @BazzaG - interested to hear of your experience with those reg changes.
      My System SpecsSystem Spec

  9. #1199


    Posts : 50
    Win8.1-64 Pro


    Quote Originally Posted by Steve06 View Post
    I'm confused, I thought hibernate is what comes after sleep, at least that's the way I like to have it. So in my case sleep is reached, but not hibernation in the second stage.
    I'm not a pro at this stuff, but to expand on the information provided by @NCguy I can say since Win7 there are three different states of sleep/hibernate from the OS. The first is sleep. This shuts down all possible hardware while keeping your CPU in a low power state. If power is lost the information in the CPU/memory is lost.

    Hibernate actually writes information from memory to the hard drive and completely powers the computer down. When the computer is rebooted it goes through BIOS and a full boot. During this process the information written to the hard drive is returned to RAM and computer resumes from where it was.

    The last is called hybrid sleep. This is a combination of sleep and hibernate. When you enter this mode the computer saves information from memory to the hard drive, just like it does for hibernate mode. Then the OS shuts down all possible hardware while keeping your CPU in a low power state, just like it does for sleep mode. The computer can wake up quickly, like it does from sleep mode. But if power to the computer is lost, the computer boots up to the saved "memory file" like it does in hibernate mode from a full boot so no data is lost. Hybrid sleep has been enabled by default on every Win7 and Win8/.1 installation I have performed.

    Quote Originally Posted by linw View Post
    @Gork - wow, you have certainly spent a LOT of time on this.
    Indeed. I am like a bull dog with regard to stuff like this. There is very little that I can't work out, given enough time. That's why this one has driven me so completely nuts.

    I chose to contribute to this thread as opposed to others I spent a lot of time reading through because of the number of people posting, the number of more professional posts, the willingness of so many to help others and the completeness of information supplied here.
      My System SpecsSystem Spec

  10. #1200


    @Gork - know what you mean about it being hard to give up. The others still contributing must also have this tenacity gene! Finding a single cause is daunting enough but it seems more likely that there are multiple factors coming into play. If that is true, the combinations just exploded.
      My System SpecsSystem Spec

Windows 8.1 refuses to sleep
Related Threads
For some reason, Windows refuses to let any program (utorrent, iexplore, firefox...) connect to animetorrents.me (reporting that it cannot locate the server in Firefox and telling the me machine actively refused the connection in uTorrent) I can access the site through a proxy (eg: by going to...
When trying to boot Windows 8, it gets stuck at a black screen. I tried automatic repair and refreshing my pc. I need a dvd to refresh my pc which I don't have. I tried bcdboot but apparently the problem is not with the boot process. It seems that the only option left is to reinstall Windows 8...
I don't know if this is a software problem or not, so forgive me if this is the wrong forum to post it on. My Asus Q301LA refuses to wake from sleep mode if the charger is plugged in and the battery is fully charged. To elaborate, all that happens is the light on the power button comes on, but my...
After much trouble getting Windows Media Player to "see" several music files, I finally was able to burn a CD for use on a common stereo player. All tracks are short because they are simply sound effects for use on stage. I create a burn list of 1Music, 2Music, etc., through 25Music. I end up...
It will sleep when told, as far as I can tell... and it will hibernate if I manually right click and tell it too, So I've enabled hibernate, went into advanced setting under sleep to tell the computer when to hibernate. I set it to what ever time. It refuses to hibernate at the allotted time...
Amazing... I searched for "sleep" here and found the "Windows 8.1 refuses to sleep" thread, which is still going strong after almost 800 posts, talking about the exact opposite problem to the one I'm having! (Now, needless to say, I haven't read the entirety of that thread - yet; could someone...
I bought a new Dell 5 weeks ago (my old one of 9 years died) sadly it came with Wiin 8 installed? I wish I hadn't? The accounts and Passwords are atrocious. I have been locked out Twice using the same password I have used for 5 years and had used the night before and then had to wait a week for a...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook