Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #1151


    The trap is that Win 8.1 looks very similar to 8.0 on the surface, but is in fact as different as Xp and Vista was back then!! Lol

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  2. #1152


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by NCguy View Post
    Quote Originally Posted by NCguy View Post
    I just ran a full repair install on my Windows 8.1 PC. Sleep is working at the moment but its only been a day so that doesn't really mean anything. Stay tuned.

    Can anyone tell me if they are still seeing the power-troubleshooter events posted in the system log when the system sleeps and wakes with 8.1. Mine quit posting completely and I thought the repair install would fix it. It didn't fix it and now I'm wondering if 8.1 for some reason doesn't post these events any longer? Unfortunately I only have one 8.1 device for testing.
    Update: I was just contacted by Microsoft and they have indicated that they have internal info that indicates that this issue does happen in very rare cases and requires a full reinstall. I should also mention that while Microsoft couldn't fix this particular issue that I have been working with their L2 support for the last couple of days and I must say the support, compared with the recent past, was quit impressive. Extremely dedicated to solving the problem and the L2 stayed with me for more than a full day. You have to wonder if Nadella's influence has already filtered all the way down the chain to the front-line support guys. Anyhow, my impression of Microsoft was greatly elevated from that experience. Before this I don't think I would have ever been able to even speak with a L2 through the normal support channel.
    Wow, NCguy! "they have internal info that indicates that this issue does happen in very rare cases and requires a full reinstall."

    Please understand that I'm not discounting the work you're doing with Microsoft! You go, Guy!

    I see that a full reinstall (clean install?) worked for you even before Microsoft said you should do that. You have disks, I have disks and several others have disks, but not all of us do. How will they do a full reinstall?

    Also, if I remember correctly, several folks in this thread have also done clean installs to no avail. So, for those who don't have disks to do a full reinstall, does Microsoft have a solution?

    I'm pretty sure that eventually Microsoft will find the true cause of the sleep issue and hopefully at that time, an update will be issued. I'm really sorry, but I just cannot accept a "full reinstall" as the correct solution to this problem.

    Will you please keep poking at them and ask this question? If the Windows 8.1 requirements hadn't been changed, would we have the sleep issue? I'm still of the opinion that this has something to do with the sleep issue.

    Like you, I've had good and bad experiences with Microsoft Support. Mostly good for the past several years.
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  3. #1153


    Texas
    Posts : 1,022
    Windows 8.1


    I am going to use my Windows 8.1 Pro DVD to install Windows 8.1 on my last Lappy, an HP Pavilion g Series just to see if Windows 8.1 will sleep. That will make three HPs with Windows 8.1, all different.

    Back later.
      My System SpecsSystem Spec

  4. #1154


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by Wynona View Post
    Quote Originally Posted by NCguy View Post
    Quote Originally Posted by NCguy View Post
    I just ran a full repair install on my Windows 8.1 PC. Sleep is working at the moment but its only been a day so that doesn't really mean anything. Stay tuned.

    Can anyone tell me if they are still seeing the power-troubleshooter events posted in the system log when the system sleeps and wakes with 8.1. Mine quit posting completely and I thought the repair install would fix it. It didn't fix it and now I'm wondering if 8.1 for some reason doesn't post these events any longer? Unfortunately I only have one 8.1 device for testing.
    Update: I was just contacted by Microsoft and they have indicated that they have internal info that indicates that this issue does happen in very rare cases and requires a full reinstall. I should also mention that while Microsoft couldn't fix this particular issue that I have been working with their L2 support for the last couple of days and I must say the support, compared with the recent past, was quit impressive. Extremely dedicated to solving the problem and the L2 stayed with me for more than a full day. You have to wonder if Nadella's influence has already filtered all the way down the chain to the front-line support guys. Anyhow, my impression of Microsoft was greatly elevated from that experience. Before this I don't think I would have ever been able to even speak with a L2 through the normal support channel.
    Wow, NCguy! "they have internal info that indicates that this issue does happen in very rare cases and requires a full reinstall."

    Please understand that I'm not discounting the work you're doing with Microsoft! You go, Guy!

    I see that a full reinstall (clean install?) worked for you even before Microsoft said you should do that. You have disks, I have disks and several others have disks, but not all of us do. How will they do a full reinstall?

    Also, if I remember correctly, several folks in this thread have also done clean installs to no avail. So, for those who don't have disks to do a full reinstall, does Microsoft have a solution?

    I'm pretty sure that eventually Microsoft will find the true cause of the sleep issue and hopefully at that time, an update will be issued. I'm really sorry, but I just cannot accept a "full reinstall" as the correct solution to this problem.

    Will you please keep poking at them and ask this question? If the Windows 8.1 requirements hadn't been changed, would we have the sleep issue? I'm still of the opinion that this has something to do with the sleep issue.

    Like you, I've had good and bad experiences with Microsoft Support. Mostly good for the past several years.

    Wyona,

    I was quoting (updating) my earlier post and I'm sorry if it was confusing. The clean install was recommended to fix another problem I am having where sleep events are not being posted to the system log, not for the sleep problem itself. To do the "repair install" that they first had me do for the logging problem it required a full retail key. I only had an Windows 8 upgrade key. So they actually gave me a full retail key which will allow reinstalls and clean installs if that's what's needed. The repair install didn't fix the logging problem so they then came back and said it would require a clean install to actually fix it.

    I didn't even ask them for help on the sleep problem itself because I've seen their list of things to try and from what I recall it's a subset of the things we've already come up with in this thread. That said, the "repair" install I did to attempt to repair the logging problem has apparently fixed MS sleep for the moment but it's just too early to tell if it's going to stick. Frankly, I'm not counting on it.
      My System SpecsSystem Spec

  5. #1155


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by NCguy View Post
    Wynona,

    I was quoting (updating) my earlier post and I'm sorry if it was confusing. The clean install was recommended to fix another problem I am having where sleep events are not being posted to the system log, not for the sleep problem itself. To do the "repair install" that they first had me do for the logging problem it required a full retail key. I only had an Windows 8 upgrade key. So they actually gave me a full retail key which will allow reinstalls and clean installs if that's what's needed. The repair install didn't fix the logging problem so they then came back and said it would require a clean install to actually fix it.

    I didn't even ask them for help on the sleep problem itself because I've seen their list of things to try and from what I recall it's a subset of the things we've already come up with in this thread. That said, the "repair" install I did to attempt to repair the logging problem has apparently fixed MS sleep for the moment but it's just too early to tell if it's going to stick. Frankly, I'm not counting on it.
    Thanks for the explanation and no problem, NC. At least you've proved Microsoft isn't as dense as I thought. Good on the retail key! You deserve it.

    And maybe that's what those of us who have the problem should do; "ask them for help on the sleep problem itself"! Although my thinking is that if Windows 8.1 has been installed very long, MS may want to charge them. Which is why the majority of folks wind up here asking their questions rather than go to Microsoft.
      My System SpecsSystem Spec

  6. #1156


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by Wynona View Post
    Quote Originally Posted by NCguy View Post
    Wynona,

    I was quoting (updating) my earlier post and I'm sorry if it was confusing. The clean install was recommended to fix another problem I am having where sleep events are not being posted to the system log, not for the sleep problem itself. To do the "repair install" that they first had me do for the logging problem it required a full retail key. I only had an Windows 8 upgrade key. So they actually gave me a full retail key which will allow reinstalls and clean installs if that's what's needed. The repair install didn't fix the logging problem so they then came back and said it would require a clean install to actually fix it.

    I didn't even ask them for help on the sleep problem itself because I've seen their list of things to try and from what I recall it's a subset of the things we've already come up with in this thread. That said, the "repair" install I did to attempt to repair the logging problem has apparently fixed MS sleep for the moment but it's just too early to tell if it's going to stick. Frankly, I'm not counting on it.
    Thanks for the explanation and no problem, NC. At least you've proved Microsoft isn't as dense as I thought. Good on the retail key! You deserve it.

    And maybe that's what those of us who have the problem should do; "ask them for help on the sleep problem itself"! Although my thinking is that if Windows 8.1 has been installed very long, MS may want to charge them. Which is why the majority of folks wind up here asking their questions rather than go to Microsoft.
    The last time I called they did indeed say that my warranty had run out and they wanted money. This time they never even mentioned the purchase date. That's why I'm wondering if it's due to Nadella possibly changing the culture.
    Last edited by NCguy; 23 Apr 2014 at 15:30.
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  7. #1157


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by Wynona View Post
    I am going to use my Windows 8.1 Pro DVD to install Windows 8.1 on my last Lappy, an HP Pavilion g Series just to see if Windows 8.1 will sleep. That will make three HPs with Windows 8.1, all different.

    Back later.
    OK, Windows 8.1 Pro is installed; finished at 1:10 PM and set to sleep in 15 minutes (plugged in), so we'll see.
      My System SpecsSystem Spec

  8. #1158


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by Wynona View Post
    Quote Originally Posted by Wynona View Post
    I am going to use my Windows 8.1 Pro DVD to install Windows 8.1 on my last Lappy, an HP Pavilion g Series just to see if Windows 8.1 will sleep. That will make three HPs with Windows 8.1, all different.

    Back later.
    OK, Windows 8.1 Pro is installed; finished at 1:10 PM and set to sleep in 15 minutes (plugged in), so we'll see.
    Well, that didn't go as planned . . . Although I changed the BIOS to boot from CD/DVD first, it wouldn't, and since I have a lot of other things to do today, I just went with it and upgraded Windows 7 Home Premium. I hate that HP feels that it has to "protect me from myself" by disallowing me to do what I want with my own basted computer! I will check this out later and do exactly what I want, whether HP likes it or not! I've had trouble with this before but don't remember the solution.

    So, put DVD into drive, and follow the yellow brick road hoping for a way to format and clean install, it just wasn't there, so I opted to save only my personal files; should have pulled them off first.

    So, after the install, I waited as above and although the screen was blank, the fan is still running, and some of the Metro icons are active, although that may have been because I wiggled my mouse to get to the desktop. I went into Power Options and fixed it so the screen won't blank and we'll see what happens now. Been 10 minutes; got 5 more to wait. I'll do some other things over here before I post the final results . . . OK, well, it's 2:04 PM and the computer fan is still running and the Metro Interface icons are still active, so I'd say the HP g6 laptop doesn't sleep.

    And I was hoping we could eliminate HP from the no-sleep equation . . .
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  9. #1159


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    Wyn, the MS Windows 8 update to 8.1 was certainly the cause for this sleep issue, no question about it. I think the first post in this entire thread asked why his computer did not sleep after updating to Win8.1, heh. that is a given from the first post on. The Win8.1 update broke a couple of things on my machine, sleep and apps crashing to the desktop. The apps problem cleared up after a few months of updates and I was expecting the sleep to be fixed too, but it only fixed some of the posters here. Knowing when and why only helps so much as MS did a ton of tweaking in the update and who knows what tweak(s) broke sleep for us poor unfortunate few? Keep an eye out for workarounds here or just continue to manually sleep until MS finally does an update that fixes it.
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  10. #1160


    @John - keep posting, please.
    @ Wynona - my HP netbook has always slept so add another HP to the list.
    @all - some good recent postings, guys.

    Anyway, an update from me (for what it is worth!). I've done things like use a local login, say no to onedrive, and done a srvnet override. My machine was sleeping pretty well. It would even play a long youtube vid in full screen and stay awake then sleep after it finished. Success!

    Then I decided to undo those things to check if sleep still worked. So, back to Internet login - was OK. Cancelled the srvnet override - OK. Kept onedrive disabled as didn't want it, anyway.

    Sleep was going well. My setup seemed to be healing itself gradually! (Noted another KB2919355 (third time) went on two days ago - probably irrelevant to sleep issues).

    Then came in in the morning - awake. Damn.

    Later saw a power request for srvnet. Would be from another networked PC here when it wanted to print from the ptr on my machine. No sleep even after that srvnet request disappeared.

    Disconnected network - slept.

    Re-connected network - no sleep.

    Put other PC to sleep - mine didn't sleep.

    Disconnected and re connected network - sleep, then no sleep, so looks reliable pattern.

    Cancelled srvnet override - still no sleep.

    Unplugged Internet cable from switch - slept. Plugged back in - no sleep.

    Powered switch off - slept. Switch back on - no sleep.

    No sleep for hours. Disconnected Internet again - slept.

    Have to conclude that being connected to the Internet stops my machine from sleeping.

    So then I rebooted and it slept.

    Another conclusion. Like others have reported, a reboot can re-trigger sleeping. This would support a theory that there is/are tables/variables set that stop the sleep. Maybe such a setting is supposed to time out but doesn't? A reboot clears those settings and sleep resumes.

    So, wonder how the connection to the Internet stops sleep? Maybe a local login would fix this? I have previously had success with a local login.

    And so the story goes on.............
      My System SpecsSystem Spec

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