Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #1141


    Manchester CT
    Posts : 693
    Windows 8.1 Pro 64 bit GA


    Some great posts lately.

    I think the main use of this post right now is to find workarounds that will allow us to use sleep on our errant computers and to eliminate as many possible settings and drivers and apps that may cause it. It feels good to blame MS or drivers or whatever but unless we can use that blame to fix the issue, what good is it except to throw up our hands and give up? We have tried many, many things here and I still feel if something as simple as an errant driver were to blame, someone would have found it long ago. Then there is the wildly different hardware configs that folks have, some with absolutely nothing except Win8.1 in common.

    Wyn, I am not sure that the Dec update actually fixed my sleep issue as it eventually came back. Why? damnifIknow.

    Bru, I too took a brand new hard drive and loaded just the basics, Win8.1 from .iso USB stick and did the updates from MS. I had sleep issues very quickly which sure sounds like Windows/hardware issues, but I will be damned to replace a brand new expensive Haswell chip and ASUS mobo just to see if that is the issue.

    To be clear, I no longer have any sleep issues since I started using StandbyHelper. I keep posting here as I remember all the things we have tried and have reread all the posts several times now. Am I still helping? If you think not, reply back and I will stop. I will also attempt to be civil but this is so damn frustrating that I am real touchy about it.

      My System SpecsSystem Spec

  2. #1142


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by johnpombrio View Post
    To be clear, I no longer have any sleep issues since I started using StandbyHelper. I keep posting here as I remember all the things we have tried and have reread all the posts several times now. Am I still helping? If you think not, reply back and I will stop. I will also attempt to be civil but this is so damn frustrating that I am real touchy about it.
    John, yes, you're still helping. Just because you're using StandbyHelper doesn't mean you have nothing more to offer. Yes, it's sometimes hard not to be touchy, but I keep reminding myself that every time someone stumbles into this thread looking for answers, at least we can keep sending them in the right direction. Face it, there's just no way anyone can read the whole unweildy mess and remain sane; therefore, you, I, Xwe, my2cents, orbital, NCguy, Hippsie, Ztrucker, etc. and others whom I have [not intentionally] left out have been here almost from the beginning and are important.

    Because we're the ones who will remember (sometimes not so accurately) what's been tried; what's been somewhat successful; what's been a complete failure; what needs work; well, you get the picture.
      My System SpecsSystem Spec

  3. #1143


    Posts : 50
    Win8.1-64 Pro


    I will paste my notes below in case it helps anyone to at least partially sum up. Please note that this list is not exhaustive of what I have tried in order to solve my sleep problem. I started keeping track after I had tried several other things, and be assured I have tried EVERYTHING even MENTIONED in this thread, barring replacement of hardware. And if it is not clear, I have tried everything mentioned in my notes as well.

    To those who are convinced this is a driver issue and MS isn't to blame, all my drivers are certified by MS - they should not be certifying drivers which are not compliant with their OS. Also, though I have mentioned this before, I have a Win8.1 installation CD. A fresh install from this CD, before updating or installing anything, leaves my computer with insomnia. I also have a Win8 installation CD. When I use this CD, my computer has no problem with sleep - either before or after I start installing drivers and software. I may be behind with firmware updates now, but when I was hot and heavy into fixing this issue I made sure I had the latest firmware updates for all my hardware.

    Though part of the notes may make it sound otherwise, the only two things I have found which consistently and always let the computer sleep is if I log on via a non MS (local) account or if I log off (to the login screen.) I believe any "post numbers" or "page numbers" referenced are referring to this very long thread.

    Without further ado, here is a copy of my notes...

    IDEAS:

    Disable Skydrive:
    1) schedule tasks; MS | Windows | Skydrive | Idle Sync & Routine Maint tasks
    2) metro; skydrive storage space | sync settings | "sync settings/pc" (& backup settings?)
    3) gpedit.msc; computer | Administrative | Windows | Skydrive | Prevent Usage (did all 3)
    4) (my idea); check Task Mgr | Details to see if SkyDrive.exe is running
    Note: One guy got his to sleep by turning Power service off

    TR Forums ? View topic - Windows 8.1 won't sleep automatically

    1) CP; action center | maintenance | start maintenance (I dunno bout this one)

    TR Forums ? View topic - Windows 8.1 won't sleep automatically

    1) restart_srv.cmd; restarts the srvnet to keep it from preventing sleep

    OTHER IDEAS:
    1) power options; choose/buttons | (scroll to bottom) disable turn on fast startup
    2) disable windows defender?
    3) unplug HDMI cable to TV
    4) log in using a "non microsoft" account (instr to switch on #467 pg 47)
    5) since sign off/log in w/ non MS account seems to work, what aobut LOCKING instead of sign out?
    6) try turning off automatic log in when computer starts
    7) require password when coming out of sleep
    8) per post 623 & 625 on pg 63, try restarting (or disabling) Network Locn Awareness

    UNDO (*=done):
    *1) disable live tiles
    *2) disable screen saver
    3) disable windows media center (may leave this uninstalled seeing as I never used it)
    *4) disable SkyDrive
    *5) disable turn on fast startup

    SEEMS TO WORK (mostly at least):
    1) disable NIC
    2) unplug Internet
    3) log off or lock (win+L) is the only one which has worked consistently EVERY TIME
    4) task mgr -> users -> SkyDrive Sync Engine Host | Disable
      My System SpecsSystem Spec

  4. #1144


    Posts : 286
    W8.1 Pro 64


    If the problem isn't due to MS code, then why does StandbyHelper seem to consistently work for most people? How come StandbyHelper isn't affected by drivers etc when MS code is apparently extremely affected by it? Isn't that proof that its the MS code or at least that the MS code is written in a way that is far too vulnerable to other environmental issues?
      My System SpecsSystem Spec

  5. #1145


    Posts : 1
    windows 8.1


    In my case I could make 8.1 go to sleep manually, but it would it would never go to sleep as per the schedule in the power saving plan. I tried lots of things (homegroup, standbyhelper etc) that didn't work. I found if I disabled the NIC device (Realtek PCIe Family Controller) it would work, which isn't much of a solution (disabling wake on LAN, magic packet, pattern packet, in device mgr didn't help). So I came up with a workaround that works pretty well:

    WORKAROUND
    1). Download the PsShutdown tool (part of the PsTools suite by sysinternals)
    2). Put the psshutdown exe file in system32 folder
    3). Create a scheduled task to run psshutdown.exe with arguments -d -t 0
    Triggered at user logon, repeat every x minutes indefinitely, condition is that the computer has been idle for y minutes
    I created my task in the Windows>Microsoft>Task Scheduler folder within the task scheduler console (dunno if it matters where you put it).
    Works pretty well for me, though needs occasional restart of the task. I have it run every 5 minutes, condition idle for 5 mins. I think it might sometimes take 10 mins to successfully run.
    Optional bonus
    Create a desktop shortcut to run psshutdown.exe -d -t 0
    This will save a little mouse work when you manually want to put your computer to sleep
      My System SpecsSystem Spec

  6. #1146


    Posts : 286
    W8.1 Pro 64


    I just ran a full repair install on my Windows 8.1 PC. Sleep is working at the moment but its only been a day so that doesn't really mean anything. Stay tuned.

    Can anyone tell me if they are still seeing the power-troubleshooter events posted in the system log when the system sleeps and wakes with 8.1. Mine quit posting completely and I thought the repair install would fix it. It didn't fix it and now I'm wondering if 8.1 for some reason doesn't post these events any longer? Unfortunately I only have one 8.1 device for testing.
      My System SpecsSystem Spec

  7. #1147


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by gregburke View Post
    In my case I could make 8.1 go to sleep manually, but it would it would never go to sleep as per the schedule in the power saving plan. I tried lots of things (homegroup, standbyhelper etc) that didn't work. I found if I disabled the NIC device (Realtek PCIe Family Controller) it would work, which isn't much of a solution (disabling wake on LAN, magic packet, pattern packet, in device mgr didn't help). So I came up with a workaround that works pretty well:

    WORKAROUND
    1). Download the PsShutdown tool (part of the PsTools suite by sysinternals)
    2). Put the psshutdown exe file in system32 folder
    3). Create a scheduled task to run psshutdown.exe with arguments -d -t 0
    Triggered at user logon, repeat every x minutes indefinitely, condition is that the computer has been idle for y minutes
    I created my task in the Windows>Microsoft>Task Scheduler folder within the task scheduler console (dunno if it matters where you put it).
    Works pretty well for me, though needs occasional restart of the task. I have it run every 5 minutes, condition idle for 5 mins. I think it might sometimes take 10 mins to successfully run.
    Optional bonus
    Create a desktop shortcut to run psshutdown.exe -d -t 0
    This will save a little mouse work when you manually want to put your computer to sleep
    Nice contribution. Like standbyhelper (for most) you have to wonder why third-party code can reliably trigger shutdown while MS internal code is so flakey.
      My System SpecsSystem Spec

  8. #1148


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by Gork View Post
    I will paste my notes below in case it helps anyone to at least partially sum up.
    Thank you, Gork. Although my Windows 8.1 computer sleeps now, prior to its crash and repair trip to HP, it did not. I've tried many of the things on your list, and finally gave up. Since I turn my computer off at night, I only had to worry about it sleeping during the day when I was using it. Further, if I was going to be gone for an extended period, I just turned the thing off. Not a very technical solution, I know , but it worked (sort of) for me. Everything I'm saying here is related to that first install of Windows 8.1 that didn't sleep.

    Quote Originally Posted by Gork View Post
    To those who are convinced this is a driver issue and MS isn't to blame, all my drivers are certified by MS - they should not be certifying drivers which are not compliant with their OS. Also, though I have mentioned this before, I have a Win8.1 installation CD. A fresh install from this CD, before updating or installing anything, leaves my computer with insomnia. I also have a Win8 installation CD. When I use this CD, my computer has no problem with sleep - either before or after I start installing drivers and software. I may be behind with firmware updates now, but when I was hot and heavy into fixing this issue I made sure I had the latest firmware updates for all my hardware.
    I also have the 8.0 and 8.1 DVDs; however I haven't used them on this computer. Right now it's Windows 8.1 Core and I'm toying with upgrading it to 8.1 Pro, but that's another story. I used one Windows 8 license on one of my laptops; however, I let it update to 8.1 through the Store. No sleep problems.

    As an aside, I'm wondering if there's anyone out there who has an HP (laptop or desktop) system that will not sleep. It could be that we can possibly eliminate HP computers from the sleep problem, which would be a start.

    Quote Originally Posted by Gork View Post
    Though part of the notes may make it sound otherwise, the only two things I have found which consistently and always let the computer sleep is if I log on via a non MS (local) account or if I log off (to the login screen.) I believe any "post numbers" or "page numbers" referenced are referring to this very long thread.

    Note: One guy got his to sleep by turning Power service off
    I also tried the Power service thing and it did work, but there are too many drawbacks for it to be something I would continue to use. Since I use OneDrive (formerly SkyDrive), I need to log on with my MS ID so a local account's out. It's just as easy to punch the sleep button on my keyboard as it is to log off, so . . . I guess I could use Box to store my stuff, but when push comes to shove, I know Microsoft isn't going anywhere.
      My System SpecsSystem Spec

  9. #1149


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by NCguy View Post
    I just ran a full repair install on my Windows 8.1 PC. Sleep is working at the moment but its only been a day so that doesn't really mean anything. Stay tuned.

    Can anyone tell me if they are still seeing the power-troubleshooter events posted in the system log when the system sleeps and wakes with 8.1. Mine quit posting completely and I thought the repair install would fix it. It didn't fix it and now I'm wondering if 8.1 for some reason doesn't post these events any longer? Unfortunately I only have one 8.1 device for testing.
    Update: I was just contacted by Microsoft and they have indicated that they have internal info that indicates that this issue does happen in very rare cases and requires a full reinstall. I should also mention that while Microsoft couldn't fix this particular issue that I have been working with their L2 support for the last couple of days and I must say the support, compared with the recent past, was quit impressive. Extremely dedicated to solving the problem and the L2 stayed with me for more than a full day. You have to wonder if Nadella's influence has already filtered all the way down the chain to the front-line support guys. Anyhow, my impression of Microsoft was greatly elevated from that experience. Before this I don't think I would have ever been able to even speak with a L2 through the normal support channel.
      My System SpecsSystem Spec

  10. #1150


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by NCguy View Post
    If the problem isn't due to MS code, then why does StandbyHelper seem to consistently work for most people? How come StandbyHelper isn't affected by drivers etc when MS code is apparently extremely affected by it? Isn't that proof that its the MS code or at least that the MS code is written in a way that is far too vulnerable to other environmental issues?
    Although I'm not technically inclined enough to know exactly what StandbyHelper does, NCguy, I do know there's a real problem with Windows 8.1 and sleep. We should not be required to use StandbyHelper to get our computers to sleep. I also think it's very possible we can lay the blame at Microsoft's feet, since Windows 8 slept fine. Yet, I'm not completely sure we can place the entire blame on Microsoft, still, as I asked in another post, if the Windows 8.1 requirements hadn't been changed, would we have the sleep issue? Just sayin'.

    Quite frankly, I'm thinking that when Microsoft changed the specs required for Windows 8.1, they created some glitch that causes the sleep problem. Just my opinion, but it sounds good to me.
      My System SpecsSystem Spec

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