Windows 8 and 8.1 Forums


Win8 x64 explorer keeps crashing and restarting randomly

  1. #1


    Posts : 11
    Windwos 8 x64

    Win8 x64 explorer keeps crashing and restarting randomly


    Hi. Win8 x64 explorer keeps crashing and restarting randomly when trying to copy/paste, use context menus, right click options on folders and etc.

    Error log:

    Code:
    Source
    Windows Explorer
    
    Summary
    Stopped working
    
    Date
    ‎2013-‎07-‎10 18:17
    
    Status
    Not reported
    
    Description
    Faulting Application Path:    C:\Windows\explorer.exe
    
    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    explorer.exe
    Application Version:    6.2.9200.16433
    Application Timestamp:    50763312
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.2.9200.16579
    Fault Module Timestamp:    51637f77
    Exception Code:    c0000005
    Exception Offset:    0000000000005558
    OS Version:    6.2.9200.2.0.0.256.48
    Locale ID:    1063
    Additional Information 1:    50f9
    Additional Information 2:    50f98d3eb06dfafbdd822f83fec15a37
    Additional Information 3:    645b
    Additional Information 4:    645b5b9a4a73792258a908ac3afc44b8
    
    Files that help describe the problem
    AppCompat.txt
    WERInternalMetadata.xml
    memory.hdmp
    triagedump.dmp
    I tried using shexview-x64 and disabling custom options from shell integration, but didn't help.

      My System SpecsSystem Spec

  2. #2


    Posts : 480
    Windows 8 Pro x64


    Hi,

    1. Get ProcDump and extract to C:\ProcDump
    2. In the elevated command prompt run:
    Code:
    C:\ProcDump\procdump.exe -accepteula -e explorer.exe C:\ProcDump\
    3. Initiate the explorer crash or just wait until it occurs.
    4. Upload the dump from C:\ProcDump to SkyDrive/DropBox/GoogleDrive etc.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windwos 8 x64


    There's a Google Drive link to the 14MB .dmp
    http://goo.gl/OP6K9
      My System SpecsSystem Spec

  4. #4


    Posts : 480
    Windows 8 Pro x64


    Ironically, Google Drive appears to be a problem. Try uninstalling the application and see if the problem goes away.
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windwos 8 x64


    So shouldn't it be reported to Google or something? I mean come on, this is serious stuff, Windows 8 x64 and Google Drive incompatible? Come on.

    UPDATE: I did some googling about this and looks like the problem can be solved by disabling synchronisation icons setting. But that's lame, because next time I use Drive I won't be able to see the current state of the files being shared/uploaded. God dang how a monster like Google cannot solve such problem?
      My System SpecsSystem Spec

  6. #6


    Posts : 480
    Windows 8 Pro x64


    Do you confirm that Google Drive is the issue? If so, please mark the thread as solved. While I realize that doesn't solve the problem per se, the diagnostics establishes that the third party software is at fault rather than Windows.
      My System SpecsSystem Spec

Win8 x64 explorer keeps crashing and restarting randomly
Related Threads
Hello fine people of eightforums.com, Since a day or two, whenever i try to restart, shut down or log off my laptop i get without fail a BSOD with CRITICAL_PROCESS_DIED. Another related symptom is the fact that my explorer.exe constantly keeps crashing at fixed intervals (every 30 - 60 seconds)...
Hello there, I have a problem with my Windows 8.1 (it's legal, not pirated) with explorer crashing randomly on selecting files or folders. There is no rule to this behavior. It may crash clicking the same file, for a couple of hours and then stops crashing. Then, crashing comes back on other...
I am using win 8 SL (Single Language) x64. In my laptop explorer.exe crashing(restarting) after several seconds. (only explorer.exe restarting ; not whole OS or not whole user acc. restarting) Its happening rapidly , non-stop having after some seconds of time period. For solving i already...
Minidump error crashing PC randomly in BSOD Crashes and Debugging
Hello there - hoping someone can help me identify what might be causing my Dell to randomly restart and it gives me a minidump error. I ran the SF Diagnostic Tool as instructed and the zipped folder is below: Thanks in advance for the assistance!
I've been running Windows 8 for couple of months and it keeps randomly crashing. Mostly when I have multiple on going processes. I believe I did a mistake when I upgraded some drivers via Windows update. I tried to debug memory.dmp (8GB) but it keeps coming up with different thing. I...
Solved Windows 8 crashing randomly in BSOD Crashes and Debugging
After performing a clean install from Windows 7 pro to Windows 8 pro I am getting crashes randomly. Whenever the computer switches on from sleep or rather when I start after turn off it crashes. Also when I switch on the charger it crashes. please help me.. BSOD file attached.
Explorer restarting frequently in General Support
I have installed Windows 8 for my HP laptop 1 month ago. It worked fine for 2 weeks and then windows explorer is crashing everytime I try to open a folder. I ran a virus scan- there were no viruses identified by windows defender. Please suggest on what to do. Thanks,
Eight Forums Android App Eight Forums IOS App Follow us on Facebook