Windows 8 and 8.1 Forums

Win8 x64 explorer keeps crashing and restarting randomly

  1. #1

    Posts : 11
    Windwos 8 x64

    Win8 x64 explorer keeps crashing and restarting randomly

    Hi. Win8 x64 explorer keeps crashing and restarting randomly when trying to copy/paste, use context menus, right click options on folders and etc.

    Error log:

    Windows Explorer
    Stopped working
    ‎2013-‎07-‎10 18:17
    Not reported
    Faulting Application Path:    C:\Windows\explorer.exe
    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    explorer.exe
    Application Version:    6.2.9200.16433
    Application Timestamp:    50763312
    Fault Module Name:    ntdll.dll
    Fault Module Version:    6.2.9200.16579
    Fault Module Timestamp:    51637f77
    Exception Code:    c0000005
    Exception Offset:    0000000000005558
    OS Version:    6.2.9200.
    Locale ID:    1063
    Additional Information 1:    50f9
    Additional Information 2:    50f98d3eb06dfafbdd822f83fec15a37
    Additional Information 3:    645b
    Additional Information 4:    645b5b9a4a73792258a908ac3afc44b8
    Files that help describe the problem
    I tried using shexview-x64 and disabling custom options from shell integration, but didn't help.

      My System SpecsSystem Spec

  2. #2

    Posts : 480
    Windows 8 Pro x64


    1. Get ProcDump and extract to C:\ProcDump
    2. In the elevated command prompt run:
    C:\ProcDump\procdump.exe -accepteula -e explorer.exe C:\ProcDump\
    3. Initiate the explorer crash or just wait until it occurs.
    4. Upload the dump from C:\ProcDump to SkyDrive/DropBox/GoogleDrive etc.
      My System SpecsSystem Spec

  3. #3

    Posts : 11
    Windwos 8 x64

    There's a Google Drive link to the 14MB .dmp
      My System SpecsSystem Spec

  4. #4

    Posts : 480
    Windows 8 Pro x64

    Ironically, Google Drive appears to be a problem. Try uninstalling the application and see if the problem goes away.
      My System SpecsSystem Spec

  5. #5

    Posts : 11
    Windwos 8 x64

    So shouldn't it be reported to Google or something? I mean come on, this is serious stuff, Windows 8 x64 and Google Drive incompatible? Come on.

    UPDATE: I did some googling about this and looks like the problem can be solved by disabling synchronisation icons setting. But that's lame, because next time I use Drive I won't be able to see the current state of the files being shared/uploaded. God dang how a monster like Google cannot solve such problem?
      My System SpecsSystem Spec

  6. #6

    Posts : 480
    Windows 8 Pro x64

    Do you confirm that Google Drive is the issue? If so, please mark the thread as solved. While I realize that doesn't solve the problem per se, the diagnostics establishes that the third party software is at fault rather than Windows.
      My System SpecsSystem Spec

Win8 x64 explorer keeps crashing and restarting randomly
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