Windows 8 and 8.1 Forums


WMP Not Responding - SFC not being able to repair corrupt

  1. #1


    Posts : 13
    Windows 8 Pro, 64 bit

    WMP Not Responding - SFC not being able to repair corrupt


    I recently re-installed Windows 8 Pro, 64bit after having some difficulties with drivers. I thought I would start afresh. The installation went smoothly but now I cannot play any type of file with WMP 12 and the Video App in Metro, this may be linked to multiple SFC scans that I have run, all of which report that some repairs have been made and some files were corrupt and could not be fixed.

    The Video App crashes with this error message (in event viewer):

    Faulting application name: wwahost.exe, version: 6.2.9200.16420, time stamp: 0x505a9152
    Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
    Exception code: 0xc0000374
    Fault offset: 0x00000000000ebd59
    Faulting process ID: 0xf2c
    Faulting application start time: 0x01ce7b60334a8398
    Faulting application path: C:\Windows\system32\wwahost.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report ID: 803dd436-e753-11e2-be7b-ac7289b69724
    Faulting package full name: Microsoft.ZuneVideo_1.4.19.0_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: Microsoft.ZuneVideo

    WMP 12 crashes with this error message (in event viewer)

    Faulting application name: wmplayer.exe, version: 12.0.9200.16420, time stamp: 0x505aa40e
    Faulting module name: ntdll.dll, version: 6.2.9200.16578, time stamp: 0x515fac6e
    Exception code: 0xc0000374
    Fault offset: 0x000daa3c
    Faulting process ID: 0x1044
    Faulting application start time: 0x01ce7b74f9b43641
    Faulting application path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report ID: 3864e5bf-e768-11e2-be7b-ac7289b69724
    Faulting package full name:
    Faulting package-relative application ID:

    And the SFC CBS.log file I will attach (this was literally copied and pasted from the original because i could not upload it through the forum)

    Please Help :)
    WMP Not Responding - SFC not being able to repair corrupt Attached Files

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Run:

    Dism /Online /Cleanup-Image /RestoreHealth

    in Administrator command prompt.
    Reboot.
    Run sfc again.

    Report back.
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8 Pro, 64 bit


    Okay I am doing that now. Will report
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    Windows 8 Pro, 64 bit


    To no avail, WMP12 still crashes with the same message as with the Video App. VLC and Quicktime can both play the file that I am attempting, so it is not a corrupt file. Thanks though
      My System SpecsSystem Spec

  5. #5


    USA, Idaho
    Posts : 1,062
    Win 8, (VM win7, XP, Vista)


    From your original post it would appear that the best thing to do is to do a clean install, and reformat the installation drive to ensure that you have no further problems. Also, try to have all your drivers on a thumb drive, or external USB device. . .gold luck.

    BTW, Welcome to the Eight Forums.". . .
      My System SpecsSystem Spec

  6. #6


    Posts : 13
    Windows 8 Pro, 64 bit


    Yes the thing is I just did a refromat and reinstall and this happened after​ i committed the reinstallation
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    Windows 8 Pro, 64 bit


    I am very disinclined to do another reformat because of driver issues I have when reinstalling, also I have to redownload most of my applications, it isnt enough just to store them, this totals about 35gbs, of downloads
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Evoicefire View Post
    Yes the thing is I just did a refromat and reinstall and this happened after​ i committed the reinstallation
    Maybe return it to factory specs & reinstall 8 pro again.?
    That would be tedious.

    If the problem isn't software it could be hardware related.

    oops--You posted before I did.

    EDIT 2--- I just did a restore & made a folder called EXE.
    I put all my newly downloaded programs with serial numbers & such in it.
    Then copied it to a usb drive.
    This will make the next screwup easier to fix.
      My System SpecsSystem Spec

  9. #9


    Posts : 13
    Windows 8 Pro, 64 bit


    Okay I have found out that it was a driver problem related to my graphics card, I will keep looking into this but I thank you both for your help, and aony the way you have probebly fixed some other problems on my computer.
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Evoicefire View Post
    Okay I have found out that it was a driver problem related to my graphics card, I will keep looking into this but I thank you both for your help, and aony the way you have probebly fixed some other problems on my computer.
    Good luck,
      My System SpecsSystem Spec

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