Windows 8 and 8.1 Forums


New Dell W8 Laptop- Slow boot time

  1. #1


    Posts : 1
    Windows 8 x64

    New Dell W8 Laptop- Slow boot time


    Hey guys,

    I received my laptop (Dell 17r SE) about a week ago but I have been having trouble with it's boot time. From pushing the power button, it takes anywhere between 5 and 10minutes to arrive at the login screen.

    I checked the event log for Diagnostic-Performance, and the eventID100 has popped up quite a lot as "critical." I go into details and the stats are not looking to good. These are the times for multiple boots:

    BootTime 175799/153962/217864/640216(This one was the first startup that the laptop ever did)
    MainPathBootTime 122899/90262/135072/564816(This one was for the first startup that the laptop ever did)
    Along with that critical error, I get other warnings saying apps/drivers/services like Svchost, rdbss, gpsvc, SMSSInit took longer than expected to initialise, thereby slowing startup.

    I'm not sure if this is useful but apart from that, the log also shows EventID500/501 error events that state that The Desktop Window Manager responsiveness has degraded due to heavy resource contention.

    I'm not sure what other information to provide so I hope this is enough.


    Thanks in advance!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Since it is only a week old, and it has been acting this way since new, I would contact Dell support immediately; however, I would try to avoid their phone support as much as possible and see if you can get a tech onsite (if that option is available under warranty) to either fix it or send it back for a replacement. I know its a bummer when something like this happens; however, the only thing I would try at this point is a factory restore and if that doesn't work, call Dell!
      My System SpecsSystem Spec

New Dell W8 Laptop- Slow boot time
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