Audio and Mouse stuttering - Please Help

LockyTait

New Member
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Hi, I'm Locky,

I am usually a pretty competent computer user, and have never had to post on a forum for help, but I am by no means skilled, thus I came here seeking help. I'll give you as much detail as I can, I am very much in need of help.

I have been experiencing a problem the last few days with audio and pointer stuttering. As far as I know I haven't changed anything on my computer that may cause this but seemingly randomly this error has sprung up.

My audio glitches up at 10-20 second intervals, (sometimes even 2-3sec) and simultaneously my mouse stutters. I have tried updating drivers, and have googled for help but nothing has worked. This error occured around the same time internet shopping extensions were added to my google chrome without my permission, but I cannot recall which happened first.

Naturally I have run ASC and AVG as well as Malware bytes, basically all the anti-virus software I have, but this yielded no results.

I have looked in my services tray and discovered that vsmon.exe has a far higher CPU time value than I expect it to, but other than this I can't find anything unusual.

The stuttering has made using my computer frustrating, and it bothers me that a brand new laptop is wigging out. Prior to this error the only other problem I've had has been a random system crash which while scary, seemed to be fixed by a system restore, to this day I have no idea what caused it.

Any help will be greatly appreciated, I have no idea how to proceed.
Thanks in advance,

-Locky
 

My Computer

System One

  • OS
    Windows 8
Need more info: Wired or wireless mouse and type (USB or PS2)? Integrated audio or PCI card? USB speakers? If wireless mouse, did you try replacing the battery or going wired for a test?
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop
Audio is a "low priority" item and is always on a shared IRQ (Interrupt) with a higher priority device.

However, my Windows 7 system which is used for my recording studio was running perfectly, no latency or dropout problems. I installed Google Chrome and immediately started having dropouts in recording, and running the DPC Latency checker showed high regular spikes (the DPC Latency checker currently is invalid for Win 8). I traced the problem back to the Google Updater program. I uninstalled Chrome but the updater program did not uninstall. I tried several things to get rid of it but ultimately had to manually edit the registry to get rid of the multitude of registry entries. Once I got rid of all the updater entries, and restarted the PC, I was back to no dropouts and no DPC Latency checker spikes.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Question - How often does your system do Automatic Optimization on the Drives? I set mine to "Daily" at 2:00am. You should check that.

Also, how is the health of your hard drives, I had Windows 7 giving me the same problem before I upped to to 8. It turned out my main hard drive was developing what GWscan calls "Read Element Failure" - Once I ran a full scan with GWscan, it found the errors on my disk and fixed them. Western Digital has WDdiag which is the same program, and Seagate has a Dos Drive Scanner which does the same thing. GWscan is a tool made by Gateway that has the ability to scan a wide variety of drives. So I would check your Drive Health first, then a full CHKDSK, and then try Optimising your Drives.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.
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