Windows 8 and 8.1 Forums


File options keep appearing

  1. #1


    Posts : 148
    Windows 8.1 Pro

    File options keep appearing


    Hi,
    For the past few days now I am getting "How do you want to open this file options appearing every few seconds. I have reported the computer in order to close down any programs that could be causing this but its still coming up. I was wondering if anyone on here knows how to solve it? I have checked for any infections using ESET and Malware Bytes.
    Attached Thumbnails Attached Thumbnails file options.png  

      My System SpecsSystem Spec

  2. #2


    Posts : 480
    Windows 8 Pro x64


    Hi,

    See if it happens in safe mode. If not, use clean boot troubleshooting.
      My System SpecsSystem Spec

  3. #3


    Posts : 148
    Windows 8.1 Pro


    Quote Originally Posted by Vadikan View Post
    Hi,

    See if it happens in safe mode. If not, use clean boot troubleshooting.

    Hi
    Thanks for the response, I have tested in safe mode and it does not happen, I have done a clean boot in Windows and its still coming up. Do you know what else I can try?

    Thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 480
    Windows 8 Pro x64


    Well, if done properly, clean boot is essentially the same as safe mode. Most likely, you haven't disabled everything you had to. Please show msconfig and task manager screenshots (you should know which tabs to show after reading the KB article).
      My System SpecsSystem Spec

  5. #5


    Posts : 148
    Windows 8.1 Pro


    Quote Originally Posted by Vadikan View Post
    Well, if done properly, clean boot is essentially the same as safe mode. Most likely, you haven't disabled everything you had to. Please show msconfig and task manager screenshots (you should know which tabs to show after reading the KB article).
    I have done this again and attached screen shots the message is still appearing.
    Attached Thumbnails Attached Thumbnails msconfig.png   task  manager.png  
      My System SpecsSystem Spec

  6. #6


    Posts : 480
    Windows 8 Pro x64


    Wow, you have a lot of third party stuff

    Anyway,
    1. Download Process Monitor
    2. Close IE if open
    3. Fire up Process Monitor and start capturing.
    4. Once the Open with dialog appears, choose to open with Internet Explorer.
    5. When the file opens (or doesn't open with any error), stop capturing.
    6. Zip up the log and upload to SkyDrive/Dropbox/Google Drive, if it's too large for attachment.
    Last edited by Vadikan; 06 Jun 2013 at 06:08. Reason: made it a step-by-step
      My System SpecsSystem Spec

  7. #7


    Posts : 148
    Windows 8.1 Pro


    Hi,
    Thanks for the response,

    Please find attached link to the logfile

    If you need any more logs just let me know,

    Thanks
    Last edited by wizkid; 06 Jun 2013 at 13:16. Reason: removed link as contained ip and issue is now resolved
      My System SpecsSystem Spec

  8. #8


    Posts : 480
    Windows 8 Pro x64


    Ok, let me share a few observations from the log.

    1. Despite of disabling all third-party software/services, I still see Secunia (generates a lot of activity) and AIDA64 in the log. It's not clear how they got launched, but that's a different story.

    2. My choice of IE introduced a lot of noise to the log. I wanted to go with Notepad, but suspected it was an image file given photo processing software in the Open With dialog. IE was more likely to open it. Did it? What did it open?

    3. Shortly before OpenWith.exe kicks in, at 15:13:00,5660865, I see Logitech Picture Viewer starting from C:\Program Files\Logitech Gaming Software\Applets\LCDPictureViewer.exe and trying to access two files in your Pictures folder: untitled.jpg and file options.png. So my guess about some image viewing/processing software was probably correct.

    Anyway, I imagine the nagging dialog is now gone, and you have IE associated with JPG or/and PNG, which you can check and change in Control Panel - Default programs.

    Am I close?
      My System SpecsSystem Spec

  9. #9


    Posts : 148
    Windows 8.1 Pro


    Quote Originally Posted by Vadikan View Post
    Ok, let me share a few observations from the log.

    1. Despite of disabling all third-party software/services, I still see Secunia (generates a lot of activity) and AIDA64 in the log. It's not clear how they got launched, but that's a different story.

    2. My choice of IE introduced a lot of noise to the log. I wanted to go with Notepad, but suspected it was an image file given photo processing software in the Open With dialog. IE was more likely to open it. Did it? What did it open?

    3. Shortly before OpenWith.exe kicks in, at 15:13:00,5660865, I see Logitech Picture Viewer starting from C:\Program Files\Logitech Gaming Software\Applets\LCDPictureViewer.exe and trying to access two files in your Pictures folder: untitled.jpg and file options.png. So my guess about some image viewing/processing software was probably correct.

    Anyway, I imagine the nagging dialog is now gone, and you have IE associated with JPG or/and PNG, which you can check and change in Control Panel - Default programs.

    Am I close?

    Hi,

    Thanks again for the response,

    I have just uninstalled the Logitech drivers and software to see if this was the cause of the issue but unfortunately the box is still appearing every few seconds. I have also removed Secunia and disabled AIDA64. I selected IE to open it and IE just opened up my homepage, nothing else loaded on the system.

    I have attached a new log for you to check to see if there is anything else that could be causing this?
    Last edited by wizkid; 06 Jun 2013 at 13:15. Reason: removed link as contained ip and issue is now resolved
      My System SpecsSystem Spec

  10. #10


    Posts : 480
    Windows 8 Pro x64


    All right, this time I remembered of the process tree view in procmon

    Click image for larger version

    You've got a VBS script on your desktop that triggers Open With:
    Code:
    \Desktop\HG612_Modem_Stats\Scripts\HG612_stats.VBS""
    Looks like some kind of a modem stats collector.

    Why is it residing on the Desktop and why is it trying to launch? I don't know. It's unlikely to be malicious, so there may be a scheduled task launching it at startup. That would explain why it doesn't start in safe mode, but not listed in msconfig/taskmgr.

    Start Autoruns as Administrator and Ctrl+S the data file for me to take a look.
      My System SpecsSystem Spec

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