Windows 8 and 8.1 Forums


C drive read only after software install fails

  1. #1


    Posts : 5
    8 pro 64 bit

    C drive read only after software install fails


    installing a reputable software app failed and now my c drive is read only and although i can use most of my original programs, i cannot change anything, cannot choose a restore point as it say the administrator (me!) has stopped me doing this.

    I cannot start my acronis to get my latest backup (on external drive), yet i can access my email and other programs.

    The windows system is actually on a small ssd drive for speed although my C drive is on my normal harddisk.

    i get the fault code 0x800704b3 when trying to access programs such as Wise 365.

    My Hyper drive manager will not work either

    I can copy and paste and am copying all of the files in My Documents to an external hard drive (where all my Acronis backups are.

    I have a sinking feeling that the only option left to me is a complete reinstall somehow as all the options seem to be blocked to me (Restore, Refresh etc)

    Getting C unlocked would be a bonus.

    I know it's a long shot, but if anyone can help i would be grateful.

    Thanks in advance

    Paul

      My System SpecsSystem Spec

  2. #2


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    Ok lets give this a shot...

    disconnect from the internet

    disconnect the external harddrive

    uninstall the software that started the problem

    if you are unable then reboot and start the computer in safe mode then uninstall that program

    restart the computer with internet and external harddisk disconnected

    do you have access to your system now?

    Create a restore point

    reconnect to the internet

    reconnect the harddrive if you wish

    Check operation of your system, make sure everything is ok now..

    If you want to try to re-install that software, go ahead.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    8 pro 64 bit


    Thanks for the reply, but i cannot uninstall anything, not even in safe mode.

    It seems that, because c has now become read only, nothing can be added or removed (although most programs work)
      My System SpecsSystem Spec

  4. #4


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    That is very peculiar, safemode should have let you do it..

    Try this

    download IObit uninstaller, and try to uninstall with that program

    when given the option, use POWERFUL SCAN to remove hidden/stubborn settings
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    8 pro 64 bit


    Thanks again, but i downloaded the portable to my usb stick, but windows refuses to let it run, telling me it cannot access the specified path, or that i may not have permission to run it.

    I have never known a software failed install to cause so many problems. It was a reputable Accounts package i was installing, not some unknown software.

    Thanks again though.
      My System SpecsSystem Spec

  6. #6


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    Ok, id like to look at your paths and configuration..

    At the start menu, please start typing SYSTEM INFORMATION and a shortcut should appear

    click on that shortcut

    wait for it to finish refreshing

    Under the File tab select SAVE

    call it HORSETAG

    save it to a location that is easy to find, such as desktop

    attach the .NFO file to your next message, if it does not allow NFO files, you'll need to compress it then attach as file.

    If it truly is a path issue, ill find it in here..
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    8 pro 64 bit


    doing that takes me to security and settings/settings and every link i click on is denied by windows.

    there is no save tab

    I have someone cleverer than me who is going to try and check the c drive outside of windows

    thanks again
      My System SpecsSystem Spec

  8. #8


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    it looks like youre a guest account in your system..

    security and permissions are not my strong suit, im afraid I can do no more. Im sorry..

    Hopefully another member who is adept in this can help..

    Brooklyn
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    8 pro 64 bit


    Thanks for all your help Brooklyn, it is appreciated.

    We can access all the sub directories in c: but the Root is somehow eluding me.

    You are right that i'm a guest in my own laptop :-)!

    My friend reckons it could be the master boot record, so i'm looking in that direction at the moment

    Thanks again
      My System SpecsSystem Spec

C drive read only after software install fails
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