Solved grey screen

jwpines

New Member
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I have a fairly new (bought in December) Dell Inspiron/Windows 8 that is used mainly by my kids to play games. It's minimally loaded- Windows Office, Adobe and generally starts up fast. Today they report to me that "something is wrong." On start up all I get is a grey screen. I tried F2 and F10 - no response. Doesn't even respond to Control/Alt/delete. I've searched the forums and the only thing that seems to come close is that they have possibly enlarged a split screen somehow so it's hiding everything else- but what to do? Also please no download suggestions, as it has to get to Windows to do that, and we're not there yet.
Thanks in advance
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell inspiron 3520
Is it possible for you to take a picture of the laptop and upload it?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014
fixed

My kids continued to muck around with the computer (jonesing for Club Penguin) and weirdly, hitting Power and Delete at the same time caused it to reboot and come up with the start screen. I don't get it but it worked.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell inspiron 3520
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