Windows 8 and 8.1 Forums


"Access is Denied" when trying to edit a *.ini file

  1. #1


    Posts : 12
    Windows 8

    "Access is Denied" when trying to edit a *.ini file


    So I use a program called crashplan to back up all my data, but the program began crashing whenever I open it. I would open it, the program would bgin running for a few seconds to a minute then just go away, close with no message.

    SO I emailed crashplan and they told me to do this:
    Hello Jeeheon,It appears that the CrashPlan backup engine is running out of memory. Please follow the instructions below to allocate more memory to the CrashPlan backup engine.
    Running Notepad or any other text-editor as an Admin, edit the CrashPlan engine's CrashPlanService.ini file to allow it to use more java memory:
    1- Stop the backup engine: http://support.crashplan.com/doku.php/how_to/stop_and_start_engine
    2- Locate the Notepad program, right-click and Launch as Administrator
    3- Go to File > Open, and navigate to C:\Program Files\CrashPlan\CrashPlanService.ini (note that you will have to change the option from .txt files to all files in the file selection screen in order to see the CrashPlanService.ini)
    4- Find the following line in the file:
    -Xmx512m
    5- Edit to something larger such as 768, 896, or 1024. E.g.:
    -Xmx1024m
    This sets the maximum amount of memory that CrashPlan can use. CrashPlan will not use that much until it needs it. I would recommend starting out setting it to 768, and go higher only if you continue experiencing problems. You can set it as high as 2048 on 32-bit systems, or even higher on 64-bit systems.
    6- Start the backup engine.


    So I tried it but I couldn't save it, I got an error message that said "Access is Denied".

    Anyone know how to get around that?

      My System SpecsSystem Spec

  2. #2


    Posts : 959
    Windows 8.1, 10


    I'm guessing it's because the backup engine was still accessing the file.

    What happened when you did step 1 from the instructions?
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    Windows 8


    Quote Originally Posted by DavidY View Post
    I'm guessing it's because the backup engine was still accessing the file.

    What happened when you did step 1 from the instructions?
    it worked, i stopped the process and it said it stopped
      My System SpecsSystem Spec

  4. #4


    Posts : 12
    Windows 8


    Okay i replaced it. instead of saving it replacing itself, i saved the new versinon onto the desktop, dragged it in, and went through a few dialog boxes, and it replaced it.

    thanks!

    Now lets hope crashplan stays open.... a day without backing up makes me nervous, let alone a week Ive gone since the last completed backup
      My System SpecsSystem Spec

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